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Monrovia Chrysler Dodge Jeep Ram - Service Center

Monrovia, CA

4.6
1,152 Reviews

1,152 Reviews of Monrovia Chrysler Dodge Jeep Ram - Service Center

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July 26, 2023

Good communication and prompt service every time I've needed to come in for maintenance More

by superslug2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issac
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Jul 26, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Thanks for letting us know how pleased you've been with our service department! Nothing means more to us than your total satisfaction, so we're delighted our team continues to provide you with exceptional service each time you visit. We wish you safe travels until we may be of service to you again!

July 26, 2023

I would not recommend anyone to use there Service Department. They are slow and charge you for services you do not need. Don't bother to complain because even the Service Manager will not return pho More

by Trekkiemarty@gmail.com
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesus Martinez
Report | Print
Jul 28, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Thank you for letting us know about your concerns. We're truly sorry our efforts failed to meet your expectations, and we'd love the opportunity to discuss what happened when you have a moment. Please reach out to me at your convenience. I'll be more than happy to assist you. With service in mind, Tony Walker mwalker@monroviacdjr.com Service Manager Monrovia CDJR

July 25, 2023

Service members were extremely helpful in getting my vehicles issues addressed. The turn around time was also prompt. More

by verdugo29290
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Gonzales
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Jul 26, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Thanks so much for your 5-star review! Your satisfaction is our top priority, so we're pleased our team provided you with a thorough and convenient experience in our service department. Please come visit us again some day!

July 25, 2023

The service was excellent. Isaac Borquez was my service provider and took care of all my needs and kept me update. Also, his colleagues were very helpful and made the experie More

by jc.jevex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Borquez
Report | Print
Jul 26, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Excellent! We're so pleased to know that Isaac and everyone else you interacted with provided you with an accommodating and informative experience. Please don't hesitate to get in touch when we may assist you again. It's always our pleasure!

July 23, 2023

FAST SERVICE AND GOOD INFORMATIVE REGARDING MY VEHICLES NEEDS. ONLY BAD THING IS THEY DID NOT TOP MY COOLANT. More

by eddieravelo76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
juan
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Jul 26, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Eddie, thanks for letting us know how satisfied you were with this service visit! We're happy our team handled your needs efficiently and provided you with all the insight they had on your vehicle's condition. We hope you'll continue to choose Monrovia CDJR!

July 22, 2023

Fred’s professionalism is next to none. He has been my service advisor for years and has always provided excellent service. More

by freewaysitter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred in service
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Jul 26, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Thank you for your fantastic review of Fred in our service department! We're honored by your loyalty, and so happy to know Fred continues to provide you with exceptional service after all these years. We wish you pleasant travels until we see you again!

July 22, 2023

Isaac at service was great. He was very professional and communicative through out the processes. Thank you Monrovia Dodge! More

by kevin@homebykevin.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac
Report | Print
Jul 26, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Thank you for your thoughtful review, Kevin! We're honored by your fantastic feedback, and we're glad Isaac was a reliable resource for your vehicle's needs. We hope to be of service to you for many years to come!

July 22, 2023

The service Wendell Wright was especially knowledgeable with the problem with my vehicle. He was able to take care of the issue and communicated with me in every step of the way. More

by KENNETH.CHUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Windell Wright
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Jul 24, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Kenneth, thanks for taking a moment to give credit to Wendell for providing you with fantastic service! We're glad he addressed all of your concerns and resolved your vehicle's issues. We wish you the safest of travels until we meet again!

July 22, 2023

Spent 250 for nothing. Charging $1000 for replace EGR valve I could do it in 10 mins. Such a rip off! More

by yuandaxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sebastian Ronga
Report | Print
Jul 24, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Yuandaxx, thank you for alerting us to your dissatisfaction with this service experience. We're truly sorry your expectations were not met, and we'd love the opportunity to discuss what happened when you have a moment. Please contact me and I'll be more than happy to address your concerns. With service in mind, Tony Walker mwalker@monroviacdjr.com Service Manager Monrovia CDJR

July 21, 2023

Fred in Service is the Best! My family has been working with him for years.. More

by lynnmissy2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred
Report | Print
Jul 24, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Thank you for your lovely feedback and your family's continued business! We're delighted Fred continues to provide you with his utmost support and expertise at each visit. We look forward to being of service to you for many more years!

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