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Monrovia Chrysler Dodge Jeep Ram - Service Center

Monrovia, CA

4.6
1,151 Reviews

1,151 Reviews of Monrovia Chrysler Dodge Jeep Ram - Service Center

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June 29, 2023

Javier was super helpful when I went in for an unscheduled service. Thank you again!! Will be back soon! More

by phil
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Javier
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Jun 30, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Phil, thank you for taking a second to let us know you appreciated Javier's assistance! Nothing means more to us than your total satisfaction, and we graciously look forward to ensuring the same, accommodating circumstances at your next visit. See you then!

June 29, 2023

Horrible communication and customer service. Also left my car dirty when it was just cleaned couple days prior. Do not recommend anyone to go here. More

by kaynae8
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Jesse
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June 29, 2023

This is the best place for your truck or car! !! Excelente service from Isaac borquez in service to Irvin in the shop. Fast friendly and effective 🤙🏾🤙🏾 More

by Jclocatelli
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Isaac borquez and Irvin mechanic
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Jun 29, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Thanks so much for your positive feedback! We're pleased Isaac and Irvin continue to take great care of your truck. We hope you won't hesitate to call when there's any question or concern we can help you with. It's always our pleasure!

June 28, 2023

Terry the service manager was amazing to deal with. He took an interest in assuring my vehicles long wait to for parts was the only negative about my warranty repair. More

by lafireguy
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Terry, Service Manager
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Jun 29, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Thank you for letting us know how pleased you were with Terry's attentive assistance! Your satisfaction is certainly his top priority, and he will be honored to know you were completely satisfied by his efforts. Thank you for choosing Monrovia CDJR for your automotive needs!

June 28, 2023

Javier in the service dept. was super helpful when I went in for an unscheduled service. Thanks again! More

by TB
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Javier Gonzalez
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Jun 29, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Hi, TB! Thanks for taking a moment to share positive feedback on your experience with Javier. We're glad he accommodated your unscheduled visit to address your Jeep's needs ASAP. We're happy you came to see us, and we hope you'll continue to choose Monrovia CDJR for all your service needs!

June 27, 2023

Wendell was very friendly and helpful despite the service center office being short staffed. The service was fast. More

by Liana
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Wendell Wright
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Jun 29, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Hey, Liana! Thanks for taking a moment to express your appreciation of your service advisor, Wendell. We're so happy you enjoyed thorough, convenient service despite how busy we were at the time. We wish you pleasant travels until your next visit with us!

June 27, 2023

Dealership has had a high Svc advisor turnover but the personal has very much improved. More

by joediazchevy
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issac
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Jun 29, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Joe, thanks for stopping by to give us your thoughtful feedback on our service department! We're so pleased our advisors continue to deliver exceptional support for your automotive needs. Looking forward to continuing this trend at your next appointment!

June 27, 2023

I came in for a recall service yesterday. I drove past two other dealerships to come to Monrovia. Service was scheduled for one to two days. I was in and out in 2 1/2 hours. Excellent service More

by edneva
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Wendell
Report | Print
Jun 29, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Edneva, thank you for taking a moment to recognize Wendell's talents by sharing your 5-star review! We're glad he took excellent care of your Jeep. We look forward to making your next appointment just as superb!

June 26, 2023

Jesus Martinez was very respectful and helpful. Very satisfied. He was very attentive to the customers needs . More

by ryan.akira.garcia
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jesus Martinez
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Jun 26, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Hi, Ryan! Thanks for the thoughtful feedback on Jesus. We're glad he addressed your service needs with attention to detail and clear communication. We hope you'll continue to choose Monrovia CDJR for all of your automotive needs!

Jun 26, 2023 -

ryan.akira.garcia responded

Jesus Martinez is very good worker . Look forward to working with him again.

June 26, 2023

Service was great and pleasant at Monrovia Chrysler Dodge Jeep Ram. Service advisor was polite and welcoming. More

by johnnylam128
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Javier Gonzalez, Sebastian Ronga, Preston Han, Victor Gamboa
Report | Print
Jun 26, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Thank you so much, Johnny! We sincerely appreciate your business and your kind feedback on our service team. We're pleased you enjoyed a welcoming and helpful experience with your service advisor. We hope to do it again some day. Safe travels until then!

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