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Monrovia Chrysler Dodge Jeep Ram - Service Center
Monrovia, CA
1,150 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,150 Reviews of Monrovia Chrysler Dodge Jeep Ram - Service Center
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May 30, 2023
The service recived in the maintenance of my vehicle was good and fast and also the staff was very friendly thanks for the help to Javier Gonzalez . good and fast and also the staff was very friendly thanks for the help to Javier Gonzalez . More
by alfonso943
Employees Worked With
Javier González
May 22, 2023
We received regular updates about the status of our service. Our service advisor, Javier Gonzalez, was helpful and congenial, effectively communicating options without pressure. The car definitely runs service. Our service advisor, Javier Gonzalez, was helpful and congenial, effectively communicating options without pressure. The car definitely runs better post-service. Highly recommend. More
by meyerken715
Employees Worked With
Javier Gonzalez
May 22, 2023
I genuinely did not want to leave a bad review but after 2 months of my car STILL being stuck in service, 2 months of almost zero communication (ONE phone call from them in 2 months) and promises made that 2 months of my car STILL being stuck in service, 2 months of almost zero communication (ONE phone call from them in 2 months) and promises made that will not be fulfilled afterall, something needs to be done. We took my challenger on March 21st, we were told the headgasket needed to be repaired, after repair my car still had the issue and find out its the engine. We have already paid and been waiting for the engine, Issac (who has been pretty good to us during this issue) informed us that because of misdiagnosis and us purchasing a new engine it wouldnt make sense to have a car with a new motor and still have a "noise" so management agreed to replace the differential at no additional cost. 2 months later, we are still waiting on said engine to arrive, mind you we paid for the engine April 10th, which they claimed to have ordered same day. We were told that management has since changed and they are refusing to uphold the previously made promise of replacing the differential at no additional cost. We were told the engine would arrive yesterday (may 19th) and another day has passed with no phone call or no new info. The only information we have received was because we went in person to get it. We've spent already nearly 10,000 alone to fix my car not including the money I've had to spend on ubers. We were told we would have a free one day rental and 15 dollars a day after, when we inquired on a vehicle of interest suddenly there was no free one day rental and it would be 60 a day. There's no much misleading information coming from this dealer. WHEN WILL MY CAR BE READY? WHY ISN'T MANAGEMENT UPHOLDING THEIR PROMISES? WHY IS A CUSTOMER LEFT IN THE DARK WITH SO MUCH MONEY BEING SPENT? I hope this issue is resolved, we have already contacted corporate. May 20th today and I still have no received my car back nor a phone call. This is ridiculous that management would allow this and not intervene to create a postive ending. More
by suarezroxxanne
Employees Worked With
Preston Han, Victor Gamboa
May 14, 2023
I love taking my car in for service at this dealer, fast and friendly. Thank you staff keep up the good work on taking care of your clients. I love that they have a little mini arcade, popcorn and coffee fo and friendly. Thank you staff keep up the good work on taking care of your clients. I love that they have a little mini arcade, popcorn and coffee for clients. More
by MairagonzaleZ66
Employees Worked With
Gonzalez
May 03, 2023
Javier Gonzalez at the Monrovia Chrysler Dodge Jeep Ram Service Department was amazing. He took my very difficult situation, and completely turned it around. Great communication, and very understanding ove Service Department was amazing. He took my very difficult situation, and completely turned it around. Great communication, and very understanding overall. Javier is a great asset to this company, and I hope that he continues to be rewarded at this company for his hard work. More
by naton.candiotti
Employees Worked With
Javier Gonzalez
