Monster Motors

I recently tried to buy a 2021 tundra from this dealership and was very disappointed with the process. The truck was advertised at $38,876, which included a $1,000 financing discount. I was told sh dealership and was very disappointed with the process. The truck was advertised at $38,876, which included a $1,000 financing discount. I was told shipping to North Carolina (my home state) would be included if I financed. Later, the manager added $1,400 in extras I never agreed to and refused to remove the $800 LoJack that I did not want. When I pushed back on the $1,400 add-ons, they were removed — but suddenly shipping became $1,500 (or $500 to their other store in Tennessee). I also negotiated a $500 discount for repairs identified by a mechanic, but when the final numbers came through from the finance manager, that was ignored and the only discount was $250 off shipping to Tennessee. Between the hidden add-ons, shifting shipping costs, and changing agreements, the process felt misleading. Buyers should be very cautious — what is promised up front may not match what shows up on the final paperwork. More

I purchased a truck from this dealership on May 1st, 2025. While the truck itself was in good shape and priced well, everything else has been a headache. They added a $1,500 “package” that was never 2025. While the truck itself was in good shape and priced well, everything else has been a headache. They added a $1,500 “package” that was never disclosed over the phone before I drove 4 hours across state lines from Kentucky to Tennessee. I only found out once I was sitting down to sign. They also assured me transferring the title and getting tags in Kentucky would be “no problem.” That couldn’t have been further from the truth. I had to spend hours on the phone explaining to them how Kentucky doesn’t require emissions inspections—and they still didn’t understand. I even had to get the sheriff’s department and county clerk involved just to walk them through how to handle the title properly. Eventually, they sent the title—but to the wrong county. That county had to mail it back to them, and now I’m still waiting for it to go to the right place. It’s now July 25th, my temporary tag expired June 30th, and I still can’t get a clear answer or even a consistent call back. I’m tired of chasing them down. Terrible follow-through and communication. I regret the purchase and would not recommend this dealership to anyone out of state. This is for the Knoxville Tn location but couldn’t find it. But there affiliated More

Ive only had my vehicle 2 weeks, with no problems yet. It was the car I wanted and with my trade in, a reasonable price. I had no problems with sales or finance and I believe this is the shortest amount o It was the car I wanted and with my trade in, a reasonable price. I had no problems with sales or finance and I believe this is the shortest amount on time Ive ever spent buying a vehicle. But, like I said its new to me I hope I have no problems. More

Swapped out my truck today. This is my 3rd vehicle purchased from monster motors and not one disappointment. Jason Dwyer and Ashley Nelson were both five star in customer serv This is my 3rd vehicle purchased from monster motors and not one disappointment. Jason Dwyer and Ashley Nelson were both five star in customer service and professionalism. More

If I could give a 0/5 star rating I would. I bought a 2016 duramax not even a year ago with the best warranty they offered $2900. With the warranty you have to mainly take your vehicle there f I bought a 2016 duramax not even a year ago with the best warranty they offered $2900. With the warranty you have to mainly take your vehicle there for service and repairs. I was there in June for an oil change and I wanted them to do an alignment as well. They did the oil change and told me they were unable to do alignment because my ball joint was broken, they would call me after the weekend with estimates and a date for repairs. I never heard back so after waiting a month I scheduled the appt myself which was somewhat booked out. I had a list of things to check. Anyways I get called and they say the ball joint is fine but I need an alignment and now new front tires. I was stunned because I had previously been refused an alignment due a broken ball joint that they diagnosed! My wires are now showing on my truck and I had to order a set of used tires for $200 and they said they would put them on for me for free ($40) and give me a deal on the alignment, also wanted me to pay $250 per tire! Manager wanted to give me a discount on $500 for 2 tires. I asked if they could just pay the $200 for my tires and at least do the alignment for free and I was told no even after reaching management. I was refused service due to them misdiagnosing my truck and never getting back to me and they act as if they did nothing wrong and can do nothing more for me. After purchasing a $50k truck and $3k warranty I expect to be treated better than this. I will not be returning to this company for anything unless it’s under warranty and even after that I will take it to my diesel mechanic and have them double check. What I was asking for was nothing to this company and instead of helping me lost a customer and I’ve already talked to others that have had horror stories here. Service manager couldn’t have cared less and happily turned me away. Next step is the BBB for these folks and me because this is just WRONG and now I’m paying Goodyear to put my tires on an do alignment and after hearing my story from this place he made an extra spot for me and gave me a deal! Many other shops said this is absolutely absurd! They won’t be held accountable and take responsibility for their mistakes when this company makes tons. More