So - first time I have owned a Nissan, and used this dealer for Service. Dropping off the vehicle was confusing - there seemed to be very little help available - only 1 guy at the service desk. This was towards the end of the day but still. I was greeted with a half-hearted "can I help you" from someone who looked very busy. Anyway, the next day waited for a status call on the repair. My "appointment" was for 11 am. No call all day, so I called around 4pm for status. Service advisor Tim took my call and gave me update. Vehicle would be ready the following day. Not ideal but given the issue they were getting from "Nissan Engineers" regarding a clicking in the rear brake drum, I understood. Tim did his best to get me up to speed on what was happening with my van. Picked up vehicle next morning no issues and smooth check out. Service should have followed up with me during the day and drop off should have been smoother.