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Montrose Kia

Sheffield, OH

Overview
Employees
Reviews
Vehicles
4.6
1,042 Reviews
Montrose Kia in Sheffield features a complete selection of new Kia vehicles, parts & accessories and an extensive inventory of pre-owned vehicles. Featuring a state-of-the-art service department, Montrose Kia in Sheffield is proud to serve the Sheffield and surrounding communities. Montrose Kia in Sheffield has partnered with multiple local and national lenders to offer a complete array of financing and insurance solutions to meet today�s challenges. A proud member of the Montrose Auto Group featuring 12 new car brands at 12 locations, Montrose Kia is actively involved with local and regional charities and goodwill organizations. Ask us about our Montrose 100+ Limited Warranty and Montrose Rewards Card Program.
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5033 Detroit Rd

Sheffield, OH

44054

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Showing 1,042 reviews

December 25, 2025

Claim they took parts apart and they didn't and charged me for it They said work was done and it was not and they did a multi point inspection and charged me a diagnosis charge that was included in the mul More

by As.downing1121
Recommend Dealer
No
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December 25, 2025

Great customer service and felt I was actually listened to. They took into account everything I asked. I appreciated that. More

by Laurapressnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Dec 25, 2025 -

Montrose Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! And remember, You’ve got a friend at Montrose! Fred Gawry Service Manager 440.934.6699 fgawry@gomontrose.com

December 24, 2025

I called told them my issues and was able to take my car right in. Rachel was able to give me a rental and within a few hours I had my car back. More

by spartridge8
Recommend Dealer
Yes
Employees Worked With
Rachel
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Dec 24, 2025 -

Montrose Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Montrose Kia, we look forward to having you as a valued customer for many years to come! And remember, You’ve got a friend at Montrose! Fred Gawry Service Manager 440.934.6699 fgawry@gomontrose.com

December 23, 2025

A pleasure to work with them! Have all my vehicles serviced with Montrose Kia! Thank you More

by RDOCHERTY0
Recommend Dealer
Yes
Employees Worked With
Hunter
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Dec 23, 2025 -

Montrose Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. And remember, You’ve got a friend at Montrose! Fred Gawry Service Manager 440.934.6699 fgawry@gomontrose.com

December 22, 2025

It’s taken 2 months and my car seat is still broken. No one calls back, poor communication. To be honest, the dealership seems very unorganized and people in places they shouldn’t be. I like the car, bu More

by MICHAELCLINE1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon
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December 22, 2025

Quick friendly service. Also, I wasn’t pressed after the appointment to schedule a service visit. I was given a list of possible issues and told to call and schedule not pr More

by mightyjoe27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2025 -

Montrose Kia responded

Thanks for sharing your thoughts about your experience with Montrose Kia. We appreciate your business and hope to see you again soon! And remember, You’ve got a friend at Montrose! Fred Gawry Service Manager 440.934.6699 fgawry@gomontrose.com

December 22, 2025

I have used Montrose Kia to purchase my vehicles and all services. The service department was always so helpful and courteous. Since I purchased my newest vehicle a 2024 Kia Soul I have been very disappoi More

by ngolden1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know names
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December 22, 2025

Very helpful. Clear, direct communication. Dealership is clean and comfortable to wait in during my service appointment More

by SARAHPELFREY
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Dec 23, 2025 -

Montrose Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. And remember, You’ve got a friend at Montrose! Fred Gawry Service Manager 440.934.6699 fgawry@gomontrose.com

December 21, 2025

Jeremiah L and Ken were extremely helpful and informative in the process of purchasing my brand new vehicle! More

by tgrafal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremiah Lee
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Dec 21, 2025 -

Montrose Kia responded

Here at Montrose Kia, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! And remember, You’ve got a friend at Montrose! Lance Blanton General Manager 440.934.6699 lblanton@gomontrose.com

December 21, 2025

Went in for an oil change and the multi point inspection. They offer but told them what to look at. They charge me 320.00 dollars to tell me what was included in the multi point inspection. Also saying the More

by As.downing1121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
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