Montrose Kia in Sheffield

Tom Donelan was EXCEPTIONAL ! I leased a new Kia Soul with the help of Tom Donelan. Instructive, courteous, customer focused, approachable, accessible, and extremely amiable descri I leased a new Kia Soul with the help of Tom Donelan. Instructive, courteous, customer focused, approachable, accessible, and extremely amiable describes Tom Donelan's customer demeanor. Even after the sale, Tom Donelan's respect and value placed on me continued. Explanation of leasing terms, along with a quick tour of the service department, demonstrated what a true professional he was. Bill Doraty of Medina was my first and absolutely last visit before I met Tom. Their approach at Doraty Kia was bullying, classless, pugnacious, arrogant, deceiving, rude, and stomach turning. They would sell their own mother if they could. They changed the terms and price more than 5 times during their bombastic, lying conversation with me. Other former customers indicated this to me before I visited their dealership. Now I know why! After Doraty's crude encounter, I contacted Kia Corporate in California to report their reprehensible demeanor with me. Kia Corporate apologized to me regarding the ordeal. They promised to address the manager and assistant managers who were responsible. Their manager and their management style at Doraty Kia is God awful. These people do not place any value upon the customer's needs or desires. This place is the prime example of the customer service nightmare. Rot gut is the true definition. Tom Donelan at Montrose Kia of Sheffield reversed the entire leasing experience. Go see Tom immediately. Tom truly is the sales professional, for anyone, who wants value placed on them! So thorough, so thoughtful and so enjoyable was my experience. I encourage you to call or see Tom! Outstanding experience! Steve.. More

Smart salespeople Jonathan Visalden was able to put together a deal to get me into the vehicle I wanted. I highly recommend him. He is smart and friendly. Thanks again Jonathan Visalden was able to put together a deal to get me into the vehicle I wanted. I highly recommend him. He is smart and friendly. Thanks again J.V.!!!!!! More

Outstanding Professional salesmen, Lance was a pleasue to work with.... Took a few hours but I left with the car of my choice! I'm still smiling.!!!!! Professional salesmen, Lance was a pleasue to work with.... Took a few hours but I left with the car of my choice! I'm still smiling.!!!!! More

Great experience Lance Blanton was very help did a excellent job!! Took the time find the car I wanted and made sure it was everything thing I came here for!!! Never Lance Blanton was very help did a excellent job!! Took the time find the car I wanted and made sure it was everything thing I came here for!!! Never rushed me on my decision always made sure it was what I wanted very courteaus!!! More

Great Experience I'd been in the market for a car for a while, done my research on different makes/models, and was curious about test driving a Kia Forte. Still on the I'd been in the market for a car for a while, done my research on different makes/models, and was curious about test driving a Kia Forte. Still on the fence about new or used, I headed over to Montrose Kia and was greeted by Brandon Bowen. Great guy. No pressure. No fake (aka shark-like) smiles or annoying sales pitches. Genuine. Long story short, my pretty little brand new Forte is sitting in my driveway now because of him. Thanks Brandon. And thanks to the gentleman with the British accent who worked my financing (I'm sorry I can't recall your name). Nice team over there at Montrose. More

Great service!! They were very courteous and very professional. I really appreciate the effort the sales associate took into helping me find exactly what I wanted. D They were very courteous and very professional. I really appreciate the effort the sales associate took into helping me find exactly what I wanted. Definitely would recommend this dealership to a friend or family member! More

Anthony Jones is the MAN at Montrose Kia If would like to thank Anthony Jones for all he has done. Anthony is so patient, friendly and NO PRESSURE at all. Thats why we went back to him. He If would like to thank Anthony Jones for all he has done. Anthony is so patient, friendly and NO PRESSURE at all. Thats why we went back to him. He made sure our transaction went smooth and even checks in with us to make sure we are happy. We can't thank him enough. I think we even made a friend! I recommend him to everyone! More

Good friendly service! Both Lance and the Sales Manager were both very friendly and willing to work with me. Bought the truck knowing it had a check engine light, and as pro Both Lance and the Sales Manager were both very friendly and willing to work with me. Bought the truck knowing it had a check engine light, and as promised, they got it fixed and taken care of right away for me. Lance wasn't overly pushy like most car salesman, I told him what I wanted and he focused directly on getting the sale done. Thanks guys, I would recommend this store and would purchase another vehicle from Montrose. Excellent job! More

Pleasant experience Brandon Bowen was absolutely wonderful and he made me feel comfortable. He expedited the process as much as possible. Overall he's delightful to work Brandon Bowen was absolutely wonderful and he made me feel comfortable. He expedited the process as much as possible. Overall he's delightful to work with. More

New car Olivia Kilbride helped me find the perfect new car and I love it! She helped get the price down to what was affordable to me and knew about all the re Olivia Kilbride helped me find the perfect new car and I love it! She helped get the price down to what was affordable to me and knew about all the rebates and incentives. More