Montrose Kia in Sheffield

Aweful customer service What started off as a decent car buying experience (with Olivia), has quickly turned from bad to worse. I bought a 2012 Sonata with only 12K miles on What started off as a decent car buying experience (with Olivia), has quickly turned from bad to worse. I bought a 2012 Sonata with only 12K miles on it. During the drive home, I noticed some issues with the front-end. I emailed my sales person, and we scheduled a time for service. No biggie, they adjusted the alignment and sent me on my way. (This was the 2nd time I took it back to the dealer, as the first time they had to replace the windshield wipers and a huge scratch in the driver door.) This did not fix the problem. So, I called again, explained the issue, in detail, to the service rep, and scheduled to take the car in again. I left it with them on a Friday morning, and they had it all weekend. They called me and said they couldn't find anything wrong with the front end (It would wobble at 43mph). I explained to the guy, Travis, that I knew there was a problem, explained to him exactly how to replicate the issue, and ask that they look again. They did not. So I had to go get my car yet again, not having it fixed, and take it back again to ride with the Service Manager, Tom. Tom was great. Within 60 seconds of driving the car, he felt the problem, and discussed with me what it could be. I sat in the waiting room that morning while he had the car worked on. He thought it was an issue with the front tires, so he had them replaced. We test drove it, it felt much better, and Tom said to give it a few weeks for the tires to break-in and let him know if there was any further issues. Unfortunately, the same issue cam back. Front-end wobble at 43 MPH. So I have to once again take my car in for service. It's there now. I dropped it off Saturday morning, and have not gotten an update yet. Given that I paid asking price for this vehicle, and it's still under warranty, I cannot believe the level of grief I have had to deal with on this vehicle. It has been back to the dealership 4 times now, and the issue isn't fixed. Not only that, I've had to take time off work to be there for repairs. Now, my car is in there yet again, and I had to find a ride to work today because they didn't give me a loaner vehicle. Considering I buy a car on average every 2 years, I can say with confidence that I will never consider buying another car from Montrose Kia, simply because I don't trust their vehicles, and their customer service after the sale has been absolutely awful! I'm not optimistic that they will save the day here, but unless they finally step up to the plate and deliver good service and a car that is fixed, I'm keeping my review at 1 star. **update 6/24/2015 - Got my car back from the shop. They said a tire was out of balance, that was causing the problem. They said they fixed it. It is not fixed. The same problem persists. More

Efficient and friendly Everyone provided really customer service. Joel was very nice and entertains. There was a good selection of cars to choose from. I'm sure I will enjoy Everyone provided really customer service. Joel was very nice and entertains. There was a good selection of cars to choose from. I'm sure I will enjoy my new car More

Perfect experience! Bradly Carmack and Montrose kia provided a comfortable, professional atmosphere for the purchase of a new vehicle. Bradly listened to our needs and f Bradly Carmack and Montrose kia provided a comfortable, professional atmosphere for the purchase of a new vehicle. Bradly listened to our needs and followed through by finding the right vehicle to fit our lifestyle. More

Great Experience and Very Friendly Service I was treated very well and shown great respect by everyone at Montrose Kia. Forest Daniels was awesome to work with. He really understood my situat I was treated very well and shown great respect by everyone at Montrose Kia. Forest Daniels was awesome to work with. He really understood my situation and did everything he could to be fair. All of my requirements were met. I had an issue after purchasing car and Forest referred me to Tom Kennish in service and everything was taken care of. Great job guys! More

Great Service Great experience at Kia of Sheffield. Jonathan Visalden and Evan Shaw were good salesmen to work with. were very informative. Will come back when i ne Great experience at Kia of Sheffield. Jonathan Visalden and Evan Shaw were good salesmen to work with. were very informative. Will come back when i need my next car. More

Great experience I had a great time with Jonathan Visalden. I didn't expect to get a car and he did everything he could to get us into a new car. I was completely sati I had a great time with Jonathan Visalden. I didn't expect to get a car and he did everything he could to get us into a new car. I was completely satisfied with the whole experience. More

This is the place you should go for a new car As a first time car buyer i can say that driving up to the dealership was actually quite intimidating for me. You always hear the stories of how the c As a first time car buyer i can say that driving up to the dealership was actually quite intimidating for me. You always hear the stories of how the car dealer ripped you off or scammed you for more money than you feel the car was worth, however all my suspicions and insecurities were laid to rest simply from dealing with Matt Fowler. He was so kind and made me feel comfortable whilst talking to him, he didn't push and was extremely flexible as far as my payments now go. If at any time you need a car i highly suggest that you go to Montrose Kia, and whilst your there if you'd like a pleasant car buying experience, defiantly get a hold of Matt Fowler. He'll treat you right and gey yu in the car you want for a price you can pay:) More

Excellent Every person at Montrose treated me with professional respect. Evan Shaw was excellent in follow through, returning phone calls, giving me honest ans Every person at Montrose treated me with professional respect. Evan Shaw was excellent in follow through, returning phone calls, giving me honest answers. He showed interest in helping me get what I want and not just make a sale. Love my Soul! Thank you Montrose and Kia. More

Great service when we purchased a new car. Thanks Chris Spellacy for the great service in the purchase of our new Kia Soul. We have always bought Fords as we got family discounts but fell in l Thanks Chris Spellacy for the great service in the purchase of our new Kia Soul. We have always bought Fords as we got family discounts but fell in love with the Soul at the car show and decided to check it out before looking at Fords. I had been talking to Chris Spellacy on line after the car show so decided to go to Montrose and speak with him. So glad we decided to purchase the Soul as we wanted an SUV and the Soul was a great choice for us as we got a car that is even better for us as it has tons of room like a SUV but rides like a car.. More

Great service Montrose Kia is an excellent company. Highly recommend anyone working with them. I appreciated their efficient service department, answering phone cal Montrose Kia is an excellent company. Highly recommend anyone working with them. I appreciated their efficient service department, answering phone calls, and the sales rep Matt Folwer did a good job helping me find the right car. Thanks. More