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Montrose Kia in Sheffield - Service Center

Sheffield, OH

4.8
98 Reviews

98 Reviews of Montrose Kia in Sheffield - Service Center

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October 15, 2024

Treated like a member of the family. Car serviced, cleaned and returned to me with all alacrity More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert(Bob) in service dept
Oct 15, 2024 -

John responded

Best service department I’ve ever experienced

Oct 15, 2024 -

Montrose Kia responded

This is great to hear, John! Thank you for coming to Montrose Kia of Sheffield!

October 11, 2024

The best experience I have ever had at any service department in my entire adult life. More

by terri.shortlidge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Oct 14, 2024 -

Montrose Kia responded

Wow, we're so thrilled to hear this, Terri! Thanks for visiting Montrose Kia of Sheffield and please don't hesitate to reach out if we can be of service again in the future!

September 29, 2024

Called in early nice, Rachel was very kind educational, and welcoming Joe worked on our car. Came out to meet and greet us. Car rides like a well oiled machine More

by Secret7253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one in sales
Oct 01, 2024 -

Montrose Kia responded

Thank you for the wonderful feedback! We're delighted to hear that Rachel and Joe provided such a positive experience at Montrose Kia of Sheffield. Enjoy your smooth ride!

September 27, 2024

My overall experience with the service department was very frustrating. I was told over the phone one thing, and got a completely different outcome. I felt like I was not listened to when I explained my More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Sep 30, 2024 -

Montrose Kia responded

Thank you for the review. It's disappointing to hear about the frustration that occurred throughout your experience. We strive for better consistency in customer care and would like to address this issue further if you're willing. Please reach out at your convenience so we can make things right. Respectfully, Fred Gawry - Service Manager - 440.934.6699

September 18, 2024

Very friendly, concerned about your satisfaction, respectful. I would recommend my friends and family come to you. As a matter of fact my son and brother have bought from you. More

by destep2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Just John in service
Sep 18, 2024 -

Montrose Kia responded

Thank you for the recommendation and kind words! It's been our privilege to serve you & your family and we look forward to continuing to do so in the future. Take care! - The Montrose Kia of Sheffield Team

September 12, 2024

John Siters is the best service employee Kia has. Always professional and caring. Makes you feel like a valued customer all the time More

by rsplenda755
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forest Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Montrose Kia responded

We're delighted to hear that John provided such exceptional service at Montrose Kia of Sheffield! Thanks for sharing your positive experience with us.

August 24, 2024

Am very happy with the dealership and pleased with the service departments service all the time More

by phil357usa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
Aug 30, 2024 -

Montrose Kia responded

We're happy to hear you're consistently happy with both the dealership and our service department at Montrose Kia of Sheffield. We look forward to serving you again! Safe travels!

August 21, 2024

They are the best! Always a pleasant experience. I very rarely have a appointment but I'm always welcome. More

by mary.gorie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department
Aug 22, 2024 -

Montrose Kia responded

Thank you for the kind words! We're delighted to hear that Montrose Kia of Sheffield consistently provides a welcoming and pleasant experience. We appreciate your support and look forward to serving you again!

July 27, 2024

John always listens to what I need fixed on my car. He also tries to get me the best deal that he can too. I have enjoyed using this service department to keep my car running as best as it can. More

by kryoungeberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Montrose Kia responded

We're delighted to hear that John and our Montrose Kia of Sheffield service department have been meeting your needs. Thanks for sharing your positive experience!

July 26, 2024

Robert was the best person I have dealt with in the Service Dept. He made me feel comfortable to have my car serviced especially after my last visit. More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Jul 29, 2024 -

Montrose Kia responded

Thank you for sharing your positive experience with Robert and our Service Dept at Montrose Kia of Sheffield! We're glad to hear he made you feel comfortable during your visit.

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