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Montrose Kia in Sheffield - Service Center

Sheffield, OH

4.8
105 Reviews

105 Reviews of Montrose Kia in Sheffield - Service Center

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July 13, 2023

Always great service at Montrose Kia. I would recommend Montrose Kia to anyone looking for a new car or servicing a used car. More

by ngolden1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John in service.
Jul 17, 2023 -

Montrose Kia responded

We are delighted to learn that you're thoroughly enjoying the service provided by our Montrose Kia of Sheffield team. Thanks for spreading the word about us. It means a lot! We'll see you next time!

May 15, 2023

Took my car in for a recall, due to backordered parts, it was there over 5 months. When I finally got it back it would not start, the battery would not hold a charge. Their technician, who charged it, said i More

by darlafigueroa
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fred Dawry, Derek Leuenberger
May 17, 2023 -

Montrose Kia responded

Thank you for taking the time to share your experience with us, Darla. I'm sorry to hear that you had a less than ideal visit with us. It's disheartening to see that we fell short in providing you with prompt and efficient service during your recall appointment. I would like the chance to discuss this further with you. Please contact me at your convenience so that we can hopefully make things right moving forward. Thank you for bringing this matter to our attention. Ewan Dacres - General Manager - 440.934.6699

May 09, 2023

I enjoy my time at Kia the staff makes sure you are comfortable and taken care off not just your car More

by Philly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachael
May 11, 2023 -

Montrose Kia responded

Thank you for the kind review! It's our privilege to take care of you & your vehicle and we look forward to seeing you next time here at Montrose Kia of Sheffield!

May 09, 2023

Rachel was awesome. She is an awesome and detail oriented person who answered all my questions. The service was also great, and. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
May 11, 2023 -

Montrose Kia responded

Steve, we appreciate you sharing such kind words about your experience with Rachel! It was a pleasure having you visit us here at Montrose Kia of Sheffield and we hope we can be of service again in the future!

May 11, 2023 -

Steve responded

Rachel was fantastic. Great to work with!

May 08, 2023

very good service my last visits Mr. Jhon R has always attended me very kind and explains everything very well More

by emy71706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jhon R
May 10, 2023 -

Montrose Kia responded

Thank you for leaving Jhon and the team five stars! We hope that you continue to enjoy your vehicle and visit us again soon! - Montrose Kia of Sheffield

April 29, 2023

Rachel was very friendly and efficient with her job duties. She explained what my car needed and everything was done in a time she said. Will be back for future service as needed More

by markdiane77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Greathouse
May 02, 2023 -

Montrose Kia responded

Mark, we are delighted that you found Rachel to be friendly and efficient during your recent visit! Thank you for choosing Montrose Kia of Sheffield for your service needs! We look forward to seeing you again soon!

May 03, 2023 -

markdiane77 responded

I truly LOVE & ENJOY my TELLIURIDE! I am so happy with sales associate Bill who sold me my car. It is the best purchase I have ever made. The vehicle is so comfortable and fun to drive. I will be back in a few years to buy a newer model. Thanks to Bill for finding the right Kia for me & my grandchilren.

April 16, 2023

Wonderful customer service with Bill Reichert. Came for oil change and left driving a Porsche. My chance to raising my credit score is possible now with the salesman at KIA in Sheffield More

by Pyecake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Reichert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance
Apr 18, 2023 -

Montrose Kia responded

We're thrilled to hear about your wonderful experience with Bill and our team at Montrose Kia of Sheffield! It's great to know that you had a chance to raise your credit score and left driving a Porsche! Thank you for sharing your feedback with us!

April 06, 2023

not crazy about service dept hidden charges when came in to diagnose problem. had appt car sat outside for hour and half. emails not answered More

by bohannon2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
no comment
Apr 07, 2023 -

Montrose Kia responded

I'm sorry to see that you were not satisfied with your experience. I would really appreciate your feedback and, if you are willing, I would like to discuss your visit further. Would you consider getting in touch? Thank you, Fred Gawry - Service Manager - 440.934.6699

Apr 07, 2023 -

bohannon2003 responded

Sent u email

April 06, 2023

My service was great. Was in and out in about an hour and they were so sweet in their caring about my needs at this time. More

by Kathleen Mary Hoskins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachael in service
Apr 07, 2023 -

Montrose Kia responded

Thank you for sharing your experience, Kathleen! It was a pleasure having you visit us here at Montrose Kia of Sheffield and we hope to see you again in the future!

April 05, 2023

Took way too long this time. Never has before. Had 30000 check but couldn’t have been that much more work. Service person was great but too long wait More

by Scoupe06
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Apr 07, 2023 -

Montrose Kia responded

We appreciate your honest feedback and regret the experience didn't earn us five stars. We hope there is a chance in the near future to resolve these concerns. We encourage you to reach out and appreciate your patience while we experience staffing struggles. Thank you, Fred Gawry - Service Manager - 440.934.6699

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