Montrose Nissan in Hermitage

Just bought a 2017 Nissan Frontier Pro4x and from the first phone call with Heather, then our salesman Emilio, to finance with Drew was great. I live in NY and drove 150 miles one way and would not hesit first phone call with Heather, then our salesman Emilio, to finance with Drew was great. I live in NY and drove 150 miles one way and would not hesitate to do it again. Great experience. Thanks. More

I purchased a Nissan rogue about a year ago from Emilio at Montrose Nissan. Whenever I need any help with my rogue or have any service issues Emilio goes above and beyond. I would definitely recommend bu at Montrose Nissan. Whenever I need any help with my rogue or have any service issues Emilio goes above and beyond. I would definitely recommend buying a vehicle from Emilio at Montrose. More

Bought a car and went back for a truck! We bought a Nissan Maxima last fall. The car has not disappointed us! We love the way it handles, the comfort, and the style! And it's good on gas mil We bought a Nissan Maxima last fall. The car has not disappointed us! We love the way it handles, the comfort, and the style! And it's good on gas mileage! Montrose sales team were friendly, energetic, and so helpful! So much so, that this spring we went back and bought a Titan Truck for my husband. He's driven many trucks over his lifetime and this one rates up there with his favorites! More

The assistance I received from Emilio was exemplary, he went above and beyond to find the car I was interested in and delivered it to me!!! went above and beyond to find the car I was interested in and delivered it to me!!! More

Every time I go there I am treated very respectfully. All of the salespeople are very friendly and always smiling, they call me by name. I highly recommend Montrose Nissan. of the salespeople are very friendly and always smiling, they call me by name. I highly recommend Montrose Nissan. More

2014 Volkswagen Golf Bought a used 2014 VW for my son off Jim. It didn't start on test drive but they replaced battery a few days later. Also bought with tag showing price Bought a used 2014 VW for my son off Jim. It didn't start on test drive but they replaced battery a few days later. Also bought with tag showing price with fixing moldings included. The interior moldings were unclipped and not fastened correctly. It went into have moldings fixed. Car comes back looking the same inside but like plastic piece above tire well hanging. I call and they said exterior moldings fixed. I take it back in, now have a hangy thing because my husband said they drilled through it. All they did was screw it in to fix and looked like xxxx.. wonder if that is why trunk had water in it under spare tire? The back passenger door not even aligned correctly and hitting front passenger and rubbing metal. I paid for an extended warranty which is a huge rip off. After the extended warranty I financed about 16k and they didn't fix anything!! Scammers!! More

Excellent!!! Wonderful experience!! Everything went fast and smooth especially having both of my young boys with us! Emilo was extremely helpful and gave us everyt Wonderful experience!! Everything went fast and smooth especially having both of my young boys with us! Emilo was extremely helpful and gave us everything we wanted!! More

The overall business is AWFUL. DONT RECOMMEND I highly recommend that if you are considering this dealership, RUN THE OTHER WAY. I would have rather went and picked a car from a junk yard than go I highly recommend that if you are considering this dealership, RUN THE OTHER WAY. I would have rather went and picked a car from a junk yard than go here.. You probably would get better customer service talking to a wall. The internet sales department promises you things that they cannot fulfill. The internet sales manager, Bryan Cloud, didn't return my calls for two weeks. I called every day for him. Spoke with multiple people who said they would call me back or get Bryan to call me. Leasing managers, the GM, sales managers, customer service managers, etc and NONE of them helped and never returned my calls. They didn't ever call back. And when I finally got to speak to him, he called me a liar, told me I only heard what I wanted to hear, said my problem is not his (even though his team was the issue), was real nasty and didn't correct the mistakes his employees made. Told he would fire his employee, Gregory, if it made me feel better. And I asked why would you fire someone you feel like didn't do any wrong? I asked for a copy of the phone call with Gregory since Bryan was calling me a liar and he said "it's my data you aren't getting anything." Bryan hung up on me in the middle of our conversation and had his employees stop answering my calls. He purposely talked on his cellphone so the call couldn't be recorded hence why he was so nasty and mean. HE IS THE MANAGER AND DIRECTOR OF HIS DEPARTMENT AND THAT'S HOW THEY TREAT PEOPLE. If you ever get a call from Gregory or Ryan in the internet sales department HANG UP. They will tell you whatever you want to hear to get you to come into the shop. I was told that They can lower the value of a car to cover my miles that were over and keep me in a range I was comfortable paying and that was a lie!! They knew my exact situation and still fed me lies even when I said I didn't want to come out and waste my time if nothing could be done. They do not take responsibility for the things they say and the promises they can't make but instead blame the customer for "misunderstanding". The sales team did nothing to help me and said the internet sales team isn't their department and oh well their hands are tied (but work hand in hand with the internet sales team). The service department sucks too! Will tell you on the phone something is covered under warranty and still charge you! I've contacted corporate. Montrose nissan should either clean house or shut down. This was the first time I went to montrose and it will be the last time. I will preach it from the top of a mountain for NO ONE to do business here. I will post this on every social media platform. Going there was the biggest mistake I ever made. Stick with boardman. More

Worst experience ever ! The service that I received from Sarah was horrible and I would never go back there again for anything. She made the entire experience just plain awfu The service that I received from Sarah was horrible and I would never go back there again for anything. She made the entire experience just plain awful and thankfully I was able to interact with Joe and Cal today. Although my car wasn’t fixed Joe and Cal were very nice and friendly and professional the whole time. More

Great experience Thanks to Jim Misavage and Corinne Quinn my car buying experience was great please stop by and see them I'm sure you'll get the same great treatment t Thanks to Jim Misavage and Corinne Quinn my car buying experience was great please stop by and see them I'm sure you'll get the same great treatment they have me. More