Monumental Ford

Staff is always helpful and friendly they get me in and out quickly thanks hodges ford.Lucy is very helpful and checks to see if there is anything I need. out quickly thanks hodges ford.Lucy is very helpful and checks to see if there is anything I need. More

Me Cooks Review of Hodges Great service and sales experience friendly staff always feel welcome to the dealership and every one is always ready to greet me at the door Great service and sales experience friendly staff always feel welcome to the dealership and every one is always ready to greet me at the door More

Used car inspection. I was considering buying a used Ford truck from a private seller so I shopped around for a used car inspection. Hodges Ford was the only place that d I was considering buying a used Ford truck from a private seller so I shopped around for a used car inspection. Hodges Ford was the only place that described the type of thorough inspection I wanted and after having it done by then I was very pleased. Their inspection covered all of the concerns I had. It revealed that despite looking and driving pretty well for a truck of that age with relatively low mileage, there were multiple serious issues that would soon need to be addressed. Jarrett the technician was very helpful and spent time with me explaining the report and giving advice as to which issues would need addressing in the immediate future. They saved me from making a serious mistake. More

New truck purchase Sally has been wonderful throughout the buying process. What I appreciate most is her help after the sale. Hodges Ford includes free car washes for Sally has been wonderful throughout the buying process. What I appreciate most is her help after the sale. Hodges Ford includes free car washes for life. All I have to do is call her, bring in my truck, and she takes the truck herself and gets it washed while I wait. When my wife got a new smart phone, Sally was more than willing to set it up to the radio answering system. Sally is committed to serving her customers for the long term and I appreciate that. More

Car trouble I was traveling from NC to FL when I experienced car trouble. Luck would have it I got off at the very exit where Hodges Ford was located. Not only I was traveling from NC to FL when I experienced car trouble. Luck would have it I got off at the very exit where Hodges Ford was located. Not only did they help me in a timely manner but didn't charge me for the service provided. Clean waiting area also. Great folk. If I lived hereby they would be my go to people. Thanks again for helping me so quickly so I was able to make my way to Jacksonville on time. More

Very Poor Communication Had to have my car towed here for a field service action the evening before a holiday and with a hurricane approaching. Was not able to get a loaner o Had to have my car towed here for a field service action the evening before a holiday and with a hurricane approaching. Was not able to get a loaner on Labor day because the was no one there that day that was able to do that. So I had to rent a car to evacuate the area and return home almost 5 hours south to my family. They were closed the next two days for the hurricane, and reopened on Thursday. I called and spoke to someone in service that let me know that the part for my vehicle came in and they were working on it. No time line was given. I had to return the rental car, so I told them I would be heading up in the morning. I was not advised to wait. I called for the courtesy vehicle to pick me up from the car rental place, and this is when I am informed that they do not know when my car will be ready. At this point, I am stranded in another state with no means to get home. I had to get transferred around the dealership before I was finally allowed to speak to the GM who told me he would have a courtesy car pick me up, and he would speak to the technician to get a timeline on my repair. The courtesy car picked me up, and when I got to the dealership I was provided with a loaner car and was told they were working on my car, it might be ready that day, or the next day (Saturday), or could take as long as Monday to complete the repair. He promised to call me with a firmer estimate so I would know if I had to rent a hotel room or what. I go off with the loaner car and wait to hear from the GM. Hours go by and I have no phone call and it is nearing the end of the day, so I went back to the dealership for a status report. The GM informs me that he still doesn't have a firm timeline, but he thinks it will be ready at the end of the day because he saw it on the alignment rack. So I go to the service department to wait for my vehicle. At the end of the day I am told my car is ready, and as they are handing me the keys they inform me that three out of the four tires are going bad and they don't recommend driving on them. I feel like this is something that should have been communicated earlier in the day so I could have made a decision then instead of scrambling to get tires so that I could get back home to Florida. Not happy with the lack of communication, especially since I wasn't coming from right down the road. More

Exceptional customer service After looking for several months for a new Expedition that met our needs and budget, we finally found success at Hodges Ford. From start to finish, w After looking for several months for a new Expedition that met our needs and budget, we finally found success at Hodges Ford. From start to finish, we were treated like family. Exceptional customer service by John and Terry. We couldn't be more pleased with our experience and would highly recommend their dealership to anyone in the SE. Thanks again and we love our new SUV! More

Broke down they fixed me up in 45 minutes Staff was excellent got my spare put on in a jiffy. Highly recommend this service center. Super friendly people there and very helpful. And was no cha Staff was excellent got my spare put on in a jiffy. Highly recommend this service center. Super friendly people there and very helpful. And was no charge! More

Service ladies saved us on our road trip! During our road trip NC to FL my car window got stuck in the down position!!! I pulled into the service department... Lucy and Felicia fixed it with During our road trip NC to FL my car window got stuck in the down position!!! I pulled into the service department... Lucy and Felicia fixed it with a big smile on their faces in 30 seconds flat! Feeling so blessed and grateful. Good old fashioned kind and helpful people. Highly recommend!!! More

Fantastic service! This dealer being located right on I-95 has to be prepared to help traveling motorist! Having problems that started in Florida I was more than glad to This dealer being located right on I-95 has to be prepared to help traveling motorist! Having problems that started in Florida I was more than glad to see this dealership! The girls, Lucy Younce and Felicia Murphy, in the service department help desk went out of their way to calm me down and smoothly addressed my problem. I have never been so surprised to be treated that well seeings how I was just another motorist off the Interstate and not a "regular"! They corrected my problem so that we could continue our travels North without worry and threw in a "free" car wash and vacuum! I will make it a point to stop here each and every time we go by hopefully just to say hello but also knowing that if we experience any further problems they will be there to address them professionally! More