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Moore Cadillac
Chantilly, VA
168 Reviews
If you're searching for a nearby Cadillac dealer that always puts you first, make our Cadillac dealership in Chantilly, VA, your only stop. Moore Cadillac Chantilly has been proudly locally-owned and -operated for years, and we strive to provide the easygoing and comfortable car-buying experience you expect. Shop our new and used Cadillac models for sale knowing we want to see you behind the wheel of the ideal luxury vehicle for your lifestyle and preferences. What's more, we offer the trustworthy Cadillac service and auto maintenance you deserve when owning a luxury SUV or sedan.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:30 AM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 168 reviews
June 14, 2026
Nobody is responsible! Nobody answers the phone! Using just automated machine (Susan) ! No accountability! After selling their product, no support at all! Just show o Nobody answers the phone! Using just automated machine (Susan) ! No accountability! After selling their product, no support at all! Just show off! More
by dimoizadpanah
June 14, 2026
Very Friendly, and Neat environment easy to deal, it was my first time and being amazing. my first time and being amazing. More
by Khaliq Javed
Employees Worked With
June 13, 2026
I was visiting my sister from NC and my car broke down. They got me in and out in 6 hours and on my way. Everyone was super friendly, helpful and explained everything clearly. Appreciate the great customer They got me in and out in 6 hours and on my way. Everyone was super friendly, helpful and explained everything clearly. Appreciate the great customer service. More
by wbadwan
June 12, 2026
Always appreciate working with Moore Cadillac Service Department. Kraig is always so helpful and is a consistent and good communicator. Department. Kraig is always so helpful and is a consistent and good communicator. More
by josephtmilazzo
Employees Worked With
Kraig - Service Advisor
June 11, 2026
One of the worst service experiences I have ever had. I brought my Cadillac to Moore Cadillac after receiving a service promotion and scheduled an appointment to address an issue with my driver's seat I brought my Cadillac to Moore Cadillac after receiving a service promotion and scheduled an appointment to address an issue with my driver's seat recliner. Before handing over the vehicle, I clearly explained that the seat would move forward but would not move backward and specifically warned them not to move it forward because it would leave me unable to properly adjust the seat. 45 minutes later later, I was told they would not do anything without first charging me $200 for a diagnostic. I declined and went to pick up my vehicle. When I got in, I discovered that the seat had been moved forward anyway—the exact thing I warned them not to do. As a result, my vehicle was returned to me in worse condition than when I brought it in. The seat position now makes the car extremely uncomfortable to drive and significantly impacts my ability to use the vehicle. The way the situation was handled afterward was even more disappointing. When I asked to speak with a manager, I was told he was too busy with meetings. I requested a callback and never received one. I asked for the employee's name and was refused. I then submitted a formal complaint and still received no response. The issue is no longer just the seat. It's the complete lack of accountability, professionalism, and customer service. A dealership representing a luxury brand should not return a customer's vehicle in worse condition, ignore complaints, refuse basic information, and then disappear when asked to make things right. Moore Cadillac has lost my trust completely. Based on this experience, I would strongly caution anyone considering using their service department More
by rikey881
June 11, 2026
Incredible experience all around. We arrived later in the afternoon, but everyone was exceptionally accommodating. The entire process was streamlined and efficient, but not forward We arrived later in the afternoon, but everyone was exceptionally accommodating. The entire process was streamlined and efficient, but not forward or rushed. We felt comfortable and informed throughout the entire experience. Adrian was gracious enough to facilitate our test drive while Joe was assisting another client. The seamless transition and cooperation made us even more confident in our decision. It was worth the 90 min drive for the experience alone. Extremely satisfied all around. Thank you for making the entire process smooth and easy! More
by TKOVACH09
Employees Worked With
Adrian
June 10, 2026
I have appointment but also i waited 40min to check- in. They were saying every advisor is busy and saying sorry. I have to say to this service center is if we have to wait then why we need the time appoint They were saying every advisor is busy and saying sorry. I have to say to this service center is if we have to wait then why we need the time appointment. My time is important so to yours. So please respect and value the other time as yours. I didn’t expect this service from this company. More
by Ahimrai
Employees Worked With
June 07, 2026
I am extremely pleased with Moore Cadillac. Service has been outstanding from drop-off, to maintenance and communication. I recommend Moore to other Cadillac owners that I know. Service has been outstanding from drop-off, to maintenance and communication. I recommend Moore to other Cadillac owners that I know. More
by bl.hairston
Employees Worked With
James
