Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Moore Cadillac
Chantilly, VA
137 Reviews
If you're searching for a nearby Cadillac dealer that always puts you first, make our Cadillac dealership in Chantilly, VA, your only stop. Moore Cadillac Chantilly has been proudly locally-owned and -operated for years, and we strive to provide the easygoing and comfortable car-buying experience you expect. Shop our new and used Cadillac models for sale knowing we want to see you behind the wheel of the ideal luxury vehicle for your lifestyle and preferences. What's more, we offer the trustworthy Cadillac service and auto maintenance you deserve when owning a luxury SUV or sedan.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:30 AM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 137 reviews
May 22, 2026
More Cadillac represents the epitome of professionalism. I ran into at least three or four salesman and a couple of managers Fred and Heck don’t call him. Hector. Jonathan was wonderful young man who did hi I ran into at least three or four salesman and a couple of managers Fred and Heck don’t call him. Hector. Jonathan was wonderful young man who did his job more dealerships were like this. I’d buy more cars thanks more Cadillac. More
by zoeman16
Employees Worked With
May 22, 2026
I like the convenient, friendly helpful workers all levels. Easy to buy and Easy to service with correct service person. Craig Gough is the best one out of others service department. I bought 2 Cadi levels. Easy to buy and Easy to service with correct service person. Craig Gough is the best one out of others service department. I bought 2 Cadillac at this location More
by Kz
Employees Worked With
Kraig Gough
May 22, 2026
Tamim was excellent. He spent a lot of time with ustl tt be sure we got the deai that we wanted. He spent a lot of time with ustl tt be sure we got the deai that we wanted. More
by Edward Reio
Employees Worked With
May 21, 2026
I was appalled when I went to pick up my car and was told that if I used a credit card I would be charged 3%. Moore is not some “mom and pop” business . Also I was never told this up front so I did not bri that if I used a credit card I would be charged 3%. Moore is not some “mom and pop” business . Also I was never told this up front so I did not bring a debit card. This was an affront to a long time customer on her second Caddy More
by Ldfiely
Employees Worked With
Na
May 20, 2026
My service advisor, Kraig Gough, special ordered replacement tires for me, notified me when they came in and scheduled an appointment. He kept me updated on progress of installation and alignment. replacement tires for me, notified me when they came in and scheduled an appointment. He kept me updated on progress of installation and alignment. Final price was same as the earlier quote. More
by J&G
Employees Worked With
Kraig Gough
November 18, 2024
It's always a pleasant experience at Moore Cadillac. I purchased a Cadillac CT5 here. Sales and service always do a great job, I even service my non-gm vehicles here because of the level professionalism I purchased a Cadillac CT5 here. Sales and service always do a great job, I even service my non-gm vehicles here because of the level professionalism I've encountered each visit. More
by Alex R.
Employees Worked With
February 26, 2024
If I could, I would give them 0 Stars. They messed up so bad, to the point of us owing 3k in taxes that we did not know about and that suddenly appeared on our credit report. Needless to s They messed up so bad, to the point of us owing 3k in taxes that we did not know about and that suddenly appeared on our credit report. Needless to say, we called for a total of 8 times to get this resolved. Neither the sales manager nor the GM found the time to call back. Do not use them if you can avoid this bunch. More
by Why
Employees Worked With
January 17, 2024
Awful experience. Sales person was not forthcoming on pricing. Refused to discount from MSRP because of non dealer incentives. Other Cadillac dealers are more than hap Sales person was not forthcoming on pricing. Refused to discount from MSRP because of non dealer incentives. Other Cadillac dealers are more than happy to stack discounts and secure the sale. More
by BaseballDCFan
Employees Worked With
N/a
September 15, 2023
Being nice or any kind of sympathy or merci is far away from this dealer !! Always look how to snatch or make money from peoples pocket !! Never admit their own mistake !! Advisors are unprofessional & cro from this dealer !! Always look how to snatch or make money from peoples pocket !! Never admit their own mistake !! Advisors are unprofessional & crook !! No point of having director or manager on them !! All of them are in be same pace !! Highly not recommended More
by alibasil786
Employees Worked With
Derick Robinson , Dennis Orts(Service Director )
