Moore Cadillac

poor customer service and a waist of time I went to the dealership to trade in my car on a pre-owned vehicle. They drove my car and then asked me what CarMax was going to give me for my car. T I went to the dealership to trade in my car on a pre-owned vehicle. They drove my car and then asked me what CarMax was going to give me for my car. They never would tell me what they were going to give me and they wanted to see my offer from CarMax before they would tell me what they would give me. there was a sticker on the pre-owned vehicle that I wanted to buy saying it had a warranty but the sales person told me it was not under warranty and ripped the sticker off in front of me. It's been several months and I still do not have an offer on my car. They wasted four hours of my time 2 days in a row. More

Great Service I recently purchased a used XTS from Moore and received excellent service from Kevin Soltwedel, Dwayne Butler, and Tom in Finance. My wife and I are I recently purchased a used XTS from Moore and received excellent service from Kevin Soltwedel, Dwayne Butler, and Tom in Finance. My wife and I are expecting our first child in less than a week, so we needed an upgrade from our high mileage CTS. Kevin and Dwayne came to the rescue with a cost effective, safe, used option that allowed us to stay within budget, and provide quality transportation for our family at the same time. I've purchased my last two vehicles from Moore and thanks to Kevin and Dwayne, I fully intend to return. More

Best customer service overall I just won't to thank MR Dwayne Butler and Mr Kevin Soltwedel for all your support and advice. Very simple and easy with the whole process of my trad I just won't to thank MR Dwayne Butler and Mr Kevin Soltwedel for all your support and advice. Very simple and easy with the whole process of my trade to the vehicle purchase. They are also fun ti deal with. I would definitely recommend coming to see them to buy your next vehicle. More

Moore Cadillac We had done personal changes and only needed one car. We had bought a CTS from Moore Cadillac and Patrick Cowan and very happy with the deal and the s We had done personal changes and only needed one car. We had bought a CTS from Moore Cadillac and Patrick Cowan and very happy with the deal and the service. We went back to meet with Patrick and he worked very hard for us and put together a package that fit our needs and got us into the car we wanted. More

Great experience buying mint Lincoln Mark VIII LSC I have been looking to purchase a used Lincoln Mark VIII with under 50,000 miles, they are very hard to find ! One night as I was surfing the Internet I have been looking to purchase a used Lincoln Mark VIII with under 50,000 miles, they are very hard to find ! One night as I was surfing the Internet, one showed up at Moore Cadillac. I sent an inquiry in asking a few questions about the car since there were no pictures of it. Kevin Soltwedel called me back the next morning and answered all my questions about the Mark VIII, plus sent me some pictures of it. With the low mileage and the condition of the car (which was excellent !), I decided to buy it, even though I wouldn't be able to pick it up for two weeks because of my work schedule. Kevin got all of the paperwork ready, and the Saturday that I was to going to pick the car up, since I was flying in, Kevin sent one of his co-workers to the airport to pick me up in a black Escalade. When I arrived at the dealership, Kevin was busy with another client. When he got a chance to break away for a moment, he took me to show the car and asked me if I needed to test drive it. I didn't need to, since I would be driving it home. He gave me the keys, and I looked over the car very thoroughly, it was in excellent condition as he said it was. When Kevin came back, he had all the paperwork ready for me to sign. I signed off on the deal, and drove it home to Northeast Ohio, going thorough five states in a constant rainstorm most of the way. Driving thru the rain was the only bad part of this experience. Kevin called me on Monday and asked if I had any problems on the way home. I told him that things went very smoothly and the Mark VIII LSC handled flawlessly. I would definitely recommend this dealership and Kevin for the way that they take care of their customers. Moore Cadillac has to be the nicest dealership that I have ever been in, even though I was 365 miles away from home, it was the best buying experience that I have ever had ! More

Excellent customer service Competitive price and very transparent. First time buying a Cadillac. Bought a new Escalade and very pleased with comfort and quality. Traded a veh Competitive price and very transparent. First time buying a Cadillac. Bought a new Escalade and very pleased with comfort and quality. Traded a vehicle for a fair price. More

Great first time experience For my first time buying from a dealership. This was a GREAT FUN & EXCITING experience. Kevin Soltwedel answered my every question thoroughly. Great s For my first time buying from a dealership. This was a GREAT FUN & EXCITING experience. Kevin Soltwedel answered my every question thoroughly. Great salesman who doesn't just try to sale you(like most dealerships & salesman) but works with you. I highly recommend Moore Cadillac(MooreCadillac.com) for you and your family's next buying experience. ask for Kevin Soltwedel. Thanks to Heather Reese, in financing for everything as well. AND I didn't have to spend my whole day at the dealership. I was in & out within 3 hours. For which I am more than grateful. THANKS AGAIN Kevin Soltwedel & all of the Moore Cadillac family, I truly felt at home. More

Extensive repair for used vehicle Customer service was decent and pricing was somewhat competitive, however the 2011 KIA Sorento truck that I checked out and inspected had repairs esti Customer service was decent and pricing was somewhat competitive, however the 2011 KIA Sorento truck that I checked out and inspected had repairs estimated at nearly 25% of its advertised value from a local service shop. Unlikely to pass a strict state safety inspection if one of the items was not taken care of immediately. Would recommend avoiding unless you're willing to fix in order to pass inspection and avoid headaches down the road over next couple months. More

Purchasing 2008 GMC Acadia My husband and I received excellent customer service at Moore Cadillac. We went in knowing what we wanted and drove away in it. I had been working wit My husband and I received excellent customer service at Moore Cadillac. We went in knowing what we wanted and drove away in it. I had been working with Kevin Soltwedel for five days and set up the appointment to drive and see the vehicle. Very satisfied with the service provided and the friendly nature of the dealership in general. More

Fantastic experience Kevin Soltwedel, Heather Reese and Joe Moore made my car buying experience a breeze. They have a fantastic team over at Moore Cadillac and made it the Kevin Soltwedel, Heather Reese and Joe Moore made my car buying experience a breeze. They have a fantastic team over at Moore Cadillac and made it the most pleasant cur buying experience I've ever had. More