I am so disappointed with my experience at Moore Cadillac. I have bought 3 cars from them in the past 7 years and while pulling in to the service bay, their garage door/sensors malfunctioned and the door closed on the top of my Escalade. The door caused $9,000 worth of damage, taking off the roof rails, denting the roof and dislodging a KVH satellite dish. After initially taking the blame for the malfunction and promising to repair my car, Moore Cadillac denied any wrongdoing and eventually went after my insurance for the damage to the garage door. In addition, they billed my credit card without authorization for the loaner car that they gave to me while we waited for their insurance to inspect my vehicle. I cannot even begin to tell you how inappropriately the man from the human resources department treated me. He not only led me on, but they withheld information and lied to me outright. More than once I had to ask him to stop yelling at me. I called the dealership and asked to speak with the owner/GM Joe Moore and was transferred to his assistant. Both she and Mr. Moore knew nothing about what had happened. Unfortunately, I never received a return phone call from him. He couldn't be bothered to take 5 minutes of his time to talk to me and my husband - loyal customers who have bought multiple cars from his dealership. I will never buy a car from Moore Cadillac again, nor will I use them for service on my Escalade. My loyal group of friends and family (many who also own Cadillacs) are following suit.