Moore Subaru

Salesperson Sarah Hutcheson listed what was supposed to be one of Moore Subaru's used pickups on Facebook Marketplace. I contacted her, and she said it was available, so we set up an appointment for the fo be one of Moore Subaru's used pickups on Facebook Marketplace. I contacted her, and she said it was available, so we set up an appointment for the following day. I showed up on time and sure enough, that vehicle did not exist. I would never trust this dealership for anything. More

I had made an appointment several days ago to see a 2021 Crosstrek. I did arrive 5 minutes early, so I was aware that a wait may be possible. Not only was my salesperson in another meeting, but the vehicl Crosstrek. I did arrive 5 minutes early, so I was aware that a wait may be possible. Not only was my salesperson in another meeting, but the vehicle was not ready for me to see. Mr. Nelson first brought out the wrong car - wrong year, wrong mileage, wrong model, wrong color. He then told me the vehicle I wanted to see was in the shop. I don't know what happened back in the garage, but the Crosstrek in which I was interested was eventually brought out for me. And it was damaged and scratched and totally NOT the car in the listing. The only good thing about the visit was that two other salespersons did try to help and make up for Mr. Nelson's absence - he kept disappearing back into his other meeting. I should have gotten a text from him asking to reschedule instead of being left waiting. Not a good look, Moore Subaru! More

Mister Bob Lannon helped me. As a first time buyer, it was an awesome experience to work with him. 10 out of 10, recommend. As a first time buyer, it was an awesome experience to work with him. 10 out of 10, recommend. More

Great sales experience starting with David L. He helped us find what we were looking for, no shenanigans at the dealership. Due to my schedule, he then worked with me over the phone and even ca He helped us find what we were looking for, no shenanigans at the dealership. Due to my schedule, he then worked with me over the phone and even came to pick me up from my house to sign the final paperwork since I was unable to drive there myself. Once at the dealership, sales manager Rocco and Dino in finance were also great guys to work with! More

My experience of buying my second Outback from Moore was outstanding. My salesman, Keith Nelson helped me immeasurably in making choices of options, keeping me updated as the car was being built, and with outstanding. My salesman, Keith Nelson helped me immeasurably in making choices of options, keeping me updated as the car was being built, and with post-service assistance. Everyone with whom I had contact at Moore was outstanding. This is the second Outback I’ve bought from Moore, and I’ll buy my third from them in the future. Thank you Keith, Dino, Rocco! More

CJ Murphy is an amazing sales rep! My entire car buying experience was very easy and stress free. CJ made sure all of our questions were answered and we had everything we needed. I can My entire car buying experience was very easy and stress free. CJ made sure all of our questions were answered and we had everything we needed. I can’t recommend him enough, thanks CJ! More

I had a great experience with David Lowenhagen. This is the second Subaru David has sold me, got an Outback this time rather than a Forester, for the sake of variety as well as because the supply o This is the second Subaru David has sold me, got an Outback this time rather than a Forester, for the sake of variety as well as because the supply of Outbacks was greater and therefore there were more options. As usual, David knew not only everything about the car, but about financing options and the service available at the dealership (now Saturday appointments, which is great). Everything was very smooth and painless, which is saying a lot in these days of recovering supply chains! More

Our Sales Representative was David Lowenhagen and he made our buying decision the easiest that we have every had with a Dealership. He is supremely knowledgeable, professional, and he discussed many options our buying decision the easiest that we have every had with a Dealership. He is supremely knowledgeable, professional, and he discussed many options with us and the needs that would suit our family. David introduced us to the Service Team, the Finance Team and the Sales Manager. Due to our great initial reception and subsequent connections with David, Subaru of Richmond now has us 100 percent as a dedicated customer. Thank you David!!!! More

Working with David Lowenhagen was an absolute pleasure! David is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and o David is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. David stayed in touch with me the entire time which only made the buying experience even more enjoyable. David called me when my car arrived and I wanted to come the next day to pick up my car, but David was off the next day and then he was going to go on vacation for a few days, however he came on the next day (his day off) and spent with me a few hours to show me my car, answer all the questions, complete the purchase. I highly recommend you talk to David, if you are considering buying a car. More