Moore Subaru

Best Dealership Experience I have ever had! There are many reasons why I say this is the best dealership experience I have ever had. Cory Willoughby, the Subaru Product Specialist, who met me o There are many reasons why I say this is the best dealership experience I have ever had. Cory Willoughby, the Subaru Product Specialist, who met me outside where I was looking at cars before I even went inside was genuinely helpful. He really listened to what I said I was looking for and made suggestions for my consideration. It was a completely comfortable experience where I felt I could ask questions and get honest answers. I have been driving for 40 years and, have had many experiences with dealerships ranging from reasonable to outrageously bad - so I approach dealerships with caution. I was genuinely surprised by every aspect of this experience! From that initial meeting to the test drive - to when I came back two days later to complete the purchase - all went the way you always hope it will - but usually doesn't. I really liked the way that he listened to what I said I was looking for and showed me a car that had all the features I wanted and none of the ones I didn't want. Other places I experienced people who were pushing what THEY wanted to sell - regardless of what I said I was interested in. Another thing I liked was that the pricing was straightforward. They didn't subtract something in one place to add it in another. I had thought I would finance through the Credit Union since I was "pre-approved" for a loan - but Subaru was able to offer me a loan more than 1 percentage point lower than what I had been quoted at the Credit Union. Again, everything was straightforward and honest. I felt good that day and I have felt great ever since. I love my car and have been recommending Subaru of Richmond to all my friends and family. I am not a person who usually writes reviews but it is a privilege to be able to write one for both a company and a sales representative who are truly outstanding! More

Really Pleasant Experience 2019 Update: Once again, Richmond Subaru and David Lowenhagen were great! A great experience and I would recommend them highly! This was our second p 2019 Update: Once again, Richmond Subaru and David Lowenhagen were great! A great experience and I would recommend them highly! This was our second purchase from them. 2017: David did a great job of showing us the car and demonstrating all the features. Nelson was really great with all the paperwork and explained everything clearly. I love the car and my experience with Subaru of Richmond was really pleasant! More

Best. Service. Ever. I've had a lot of cars & been to a lot of dealerships which has resulted in dealing with a lot of sales people for better or for worse. Most recently I've had a lot of cars & been to a lot of dealerships which has resulted in dealing with a lot of sales people for better or for worse. Most recently I had a bad experience at Ford in Richmond & called Subaru after I needed a trade on the vehicle I bought at Ford. From the first moment that David Lowenhagen picked up the phone he was friendly, helpful, and genuinely excited to help me any way possible. A few days later we visited the dealership and it was by far the easiest, no pressure sale I've EVER had anywhere. David gave us numbers for a new car and we were comfortable with monthly payments so he told us to go to lunch and think on the numbers but he also didn't leave us hanging. He was able to work us down to a monthly payment that was affordable for us showing us how we could have the leeway that we needed by doing a couple of things financially on our end. The entire time during the visit he had an amazing sense of humor, was great with our daughter, and there was NO pressure to buy. I've seriously never been to a place where I truly felt that the sales person was okay either way with the sale, he just wanted us to have a great experience. Well done sir, every other car salesman in the world needs to take a pointer from you. Financing the car and signing didn't take ages as it does elsewhere. We were in and out in a few hours and even if it had been all day, that would have been okay too because the entire team here was phenomenal. And, they have snacks on their table if you need anything while you wait! :) HIGHLY recommended dealership, even higher recommended salesman! More

Excellent First Experience With Subaru Harry Moseley worked diligently to provide us with an excellent car buying experience. We appreciated his knowledge of the product and time he spent Harry Moseley worked diligently to provide us with an excellent car buying experience. We appreciated his knowledge of the product and time he spent to make us feel sure that we were getting the car we needed. More

TOM CARR IS THE BEST! Tom is amazing! Showing me all the options based on my needs. Personable and knows his cars. He is the reason I keep coming back. Thank you Tom! Tom is amazing! Showing me all the options based on my needs. Personable and knows his cars. He is the reason I keep coming back. Thank you Tom! More

Always the Best! My wife and I have purchased 3 Subaru's from Tom in the last 6 years and Tom's product knowledge has always been exceptional. He truly cares about mak My wife and I have purchased 3 Subaru's from Tom in the last 6 years and Tom's product knowledge has always been exceptional. He truly cares about making sure we end up with the best vehicle for our family. Tom is an all around great person and we will continue to work with him for all of our Subaru needs. Thanks Tom! More

Simply the Best My husband and I have had many dealership experiences over the last 40 years. Our purchase from Subaru of Richmond has been hands down the best experi My husband and I have had many dealership experiences over the last 40 years. Our purchase from Subaru of Richmond has been hands down the best experience ever. We give all the credit to our Sales Professional, Chris Johnson. Our use of the word "Professional" is not by accident. Chris is exemplary in professionalism, knowledge, and service. If you are in the market for a vehicle, do yourself a tremendous favor; give Chris a call! More

Outstanding service. Our salesperson (Cory Willoughby) was not on duty and Chris Johnson assisted us. He knew the vehicles extremely well and was able to answer all of ou Our salesperson (Cory Willoughby) was not on duty and Chris Johnson assisted us. He knew the vehicles extremely well and was able to answer all of our questions immediately. We purchased the 2017 Outback which is what we thought we wanted when we entered the dealership. Chris's knowledge of the vehicles helped us confirm out instincts as to what we needed. We were very impressed with the attitude of the sales personnel regarding their willingness to step in and assist in the absence of the person with whom we have dealt over the last several years. As soon as Cory was available he placed a call to our home to follow up on any questions or needs that we might have. Having dealt with this dealership over the past several years, we would also mention that Chris Tomlin (service advisor) has been an invaluable resource and one of the reasons for continuing with this dealership. More

Exceptional. Tom Yuen was a joy to work with and very accessible during and post purchasing a 2017 Subaru Outback 3.6 Touring. He is very knowledgeable and was ver Tom Yuen was a joy to work with and very accessible during and post purchasing a 2017 Subaru Outback 3.6 Touring. He is very knowledgeable and was very quick to follow up on requests I had. More

Outstanding service! My husband and I looked at several dealerships but Chris is what brought us back to Subaru of Richmond. He made us feel comfortable with our purchase My husband and I looked at several dealerships but Chris is what brought us back to Subaru of Richmond. He made us feel comfortable with our purchase and completely at home. We went to the dealership 3 times to talk with him and look at different vehicles. Never once was he pushy to get the sale and was extremely knowledgeable and answered all of our questions! We will be owing back in the future to work with Chris! He earned our trust and we are 100% satisfied! More