
Moore Subaru
Richmond, VA
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This Dealership offers good services to its customers. It has good sales staff and good service and repair staff, as well as a good selection of new vehicles for sale. has good sales staff and good service and repair staff, as well as a good selection of new vehicles for sale. More
In my 25 years of purchasing cars, I've never once sat at a dealership and told my husband - "this was fun!" David Lowenhagen - our salesperson - was NEVER pushy, found out what we wanted and needed and orde a dealership and told my husband - "this was fun!" David Lowenhagen - our salesperson - was NEVER pushy, found out what we wanted and needed and ordered it directly from the factory! We even got it a few weeks sooner than we expected. We never felt rushed or got that weird and awkward feeling you get when you try to figure out if someone is just working their sales magic with you. Truly the lowest pressure sales experience and best communication I've ever had. I was able to do so much of the transaction online - which only made me more confident and the entire experience smooth. Ask for David - seriously - he is the best! More
David went out of his way to help me purchase my crosstrek and was very friendly and knowledgeable He made it a great experience! I Highly recommend David because he is kind and helpful and gets a crosstrek and was very friendly and knowledgeable He made it a great experience! I Highly recommend David because he is kind and helpful and gets all questions answered. More
Great experience with Subaru of Richmond. Simple process, straightforward communications. I did most of the interaction via the internet. I spent a total of about 10 minutes in the dealership to f process, straightforward communications. I did most of the interaction via the internet. I spent a total of about 10 minutes in the dealership to fill out the paperwork. Second car I have purchased there and will used them again. I tried one other dealership this time to compare and the experience at the other dealer could not have been any less satisfying. More
Everyone made me feel at home and the process of buying my new car was effortless! Working with David Lowenhagen was amazing! He took time to explain everything and was nice and funny. He made it feel like my new car was effortless! Working with David Lowenhagen was amazing! He took time to explain everything and was nice and funny. He made it feel like I was with family. More
Salesman David Lowenhagen spent a lot of time with me. Directed me to CarMax to sell 2005 Forester, where I received a higher trade-in in settlement. Salesman picked me up from CarMax. I came back twice t Directed me to CarMax to sell 2005 Forester, where I received a higher trade-in in settlement. Salesman picked me up from CarMax. I came back twice to learn all the settings.. David was patient each time More
Subaru of Richmond and my sales representative, Tom Yuen were great to work with as I urgently needed a car. I traveled from Hampton to find a Costco approved dealer. I had walked away from an accident with were great to work with as I urgently needed a car. I traveled from Hampton to find a Costco approved dealer. I had walked away from an accident with a deer in my 2017 Forester and I walked away without a scratch. Tom made the buying very easy and low key. I’ll definitely return there for my next car. I’m glad I made the 100 mile drive. More
Our sales representative, Tom Yuen, was a pleasure to work with. He was able to get us through the selection and purchase process in a minimal amount of time, and was able to save us some money in the en work with. He was able to get us through the selection and purchase process in a minimal amount of time, and was able to save us some money in the end. I would recommend both Tom and the team at Subaru of Richmond to anyone thinking about buying a new car. More
We ordered the car about a month before delivery from Robert Thomas, by telephone, sight unseen. He kept us informed regularly as to any changes in the delivery date. He helped us get a suitable trade-in Robert Thomas, by telephone, sight unseen. He kept us informed regularly as to any changes in the delivery date. He helped us get a suitable trade-in price on our car, and put together a package we could afford. We did not have to negotiate the price, as he figured it just right. When we wanted to see a vehicle similar to the one we were leasing, Ray brought one to our residence so we could test drive it. When the car arrived at the dealer we were promptly notified and drove to the dealer to close the deal. Ray took care of us and we were soon on our way in our new Subaru. More
I had never bought a car on my own before. My husband has dementia so he was unable to be of much help to me in this process. Harry made it easy from start to finish and I was very happy with the deal and th dementia so he was unable to be of much help to me in this process. Harry made it easy from start to finish and I was very happy with the deal and the service I received. More