Moore Subaru

I brought my fleet car in for 30,000 mile preventive maintenance. 2020 Subaru Outback. Basic stuff, oil change, tire rotation, engine filter. Dropped it off the night before & mine was the only car p maintenance. 2020 Subaru Outback. Basic stuff, oil change, tire rotation, engine filter. Dropped it off the night before & mine was the only car parked by the service bay on a Sunday night. I called service close to noon and the car still wasn’t ready and was told, rather curtly, by the female on the phone that it would be ready by the “end of the day”. They’d call me when it was ready. I went by to pick it up around 4:30pm. The friendly woman behind the glass told me it would be $325. I explained there must be a mistake, all charges for my company car are authorized through Wheels, Inc. as indicated on the paperwork she had just handed me. She told me she wasn’t aware of that and I’d need to speak with “Sarah” who sits at the elevated desk in the center of the drive-in service Bay Area. OK, this was not the first time I’d been to this Subaru dealer for service but this situation should be easily remedied. So I walk the short distance over to “Sarah”, who I’m quite certain has the words” customer service” in her job title. “Minister of Contempt and Disdain” would be a more appropriate job title for “Sarah” based on her attitude and demeanor. There was no greeting, no “Hello, how can I help you today?” Since she just witnessed me walk the 10 feet from the window to her desk. She just stared daggers at me. I said “hello”, she said “hello”. I said “How are you today?” She replied “fine, how are you?”, no smile, just pure contempt. I said, “well I’m not so good, they’re trying to charge me for something that should go through my Fleet vehicle company Wheels” as I attempt to hand her the paperwork which I’m extending towards her but she does not reach for so I let fall on her desk. I am telling you RUDE DOES NOT BEGIN TO DESCRIBE THIS WOMAN. She then kind of barks at me that “well that’s not right! Tell her it goes through Wheels!” I said, “I did and she sent me over here”. There’s no apology, no sorry for your inconvenience. She says “well take this back over to her and I’ll call her and straighten her out!” As she proceeds to push the papers back my way. I walked back myself to the window and by this time there’s another customer waiting in line which made it awkward as to who’s turn it was. It would have been very customer friendly if “Sarah” had gotten off her seat to walk me over to the window to hand me back off to the woman behind the window and explain to her the solution. Subaru spends TONS of advertising and marketing dollars to get people into the dealership to buy cars and get those cars serviced. I wonder if they realize that their customer facing employees can blow all that up in a hot second by treating their customers like garbage when they walk through the door. I’m in sales. I am very customer focused. If I treated my customers the bday “Sarah” treated me I wouldn’t have any customers. How about doing a better job training your customer facing employees with some basic rules of customer service??? More

We loved the ease of purchase along with the quick response to emails & text to David. Low pressure on the sale allowed us to make an informed decision. We also appreciated the attention to Covid safe response to emails & text to David. Low pressure on the sale allowed us to make an informed decision. We also appreciated the attention to Covid safety protocols More

A 5 Star Car Buying Experience! My first contact with Subaru of Richmond was with Robert Thomas via internet. He was extremely helpful in trying to find the exact car that I was interested in. A 2021 Leg Subaru of Richmond was with Robert Thomas via internet. He was extremely helpful in trying to find the exact car that I was interested in. A 2021 Legacy Limited XT. I was then contacted by Cory Willoughby who made all the arrangements for the test drive appointment and demonstration of the vehicle. Cory was extremely knowledgeable and professional. The price agreed on for the Legacy and our trade in was very fair. After agreeing to the deal we were introduced to the Finance Manager Dino Capocelli. He was very friendly and explained all of our after sale options. We financed through Subaru Motors Finance and Dino was extremely thorough, making everything perfectly understandable. After we were finished with the financing, Cory went over the Legacy's operations in a very clear and concise manner. In spite of the current Covid-19 restrictions, I have to say that this was one of the most pleasant automobile buying experiences I have encountered. I would highly recommend Cory and this Dealership to friends or family. More

After a long search for the right vehicle, I bought a 2021 Subaru Crosstrek from Harry Moseley at Moore's Subaru. I had not gone car shopping in many years and that put me in a place of technology shock, 2021 Subaru Crosstrek from Harry Moseley at Moore's Subaru. I had not gone car shopping in many years and that put me in a place of technology shock, much comparing, and beyond my comfort zone of the usual four door sedan. I had come from an almost pick at a Ford dealership that ended downright disrespectfully! So when I continued my search, I knew it was all meant to be..Harry Moseley understood in a way I needed and guided me through the whole process. He also spent extra time teaching me all the "bells and whistles" that the safety features offer. Now that's the way to do business!!Thanks!! More

Keith was wonderful to work with!! He was knowledgeable and friendly and made the car buying process smooth and easy!! Everything was great!! I will definitely be recommending anyone that I know who is loo and friendly and made the car buying process smooth and easy!! Everything was great!! I will definitely be recommending anyone that I know who is looking to buy a car to go abs see Keith! More

This is my second Outback and the first one I purchased from Richmond Subaru. The ease of arranging the purchase and the briefing on the vehicle features by Cory Willoughby were superior to my previous e from Richmond Subaru. The ease of arranging the purchase and the briefing on the vehicle features by Cory Willoughby were superior to my previous experience in purchasing cars. We zipped through the purchase process without any high pressure sales tactics for add-ons. We got a great price and the sale closing was very non-stressful. Cory made the whole process as simple and low key as possible. This goes a long way to creating trust between an auto dealer and its customers. More

Purchased my second Subaru from Subaru of Richmond. Cory was the salesman for both. He will always go "above and beyond" for the customer. When the need arises for a new or used vehicle, I will contact Co was the salesman for both. He will always go "above and beyond" for the customer. When the need arises for a new or used vehicle, I will contact Cory. More

Unlike other dealerships, he was very transparent and did not push me in anyway. Very friendly and welcoming. Best salesman I could ask for. Would recommend to any family and friends. not push me in anyway. Very friendly and welcoming. Best salesman I could ask for. Would recommend to any family and friends. More

Keith was a very friendly, knowledgeable sales person. No pressure at all. He had a very calm demeanor, was very informative yet not pushy. It was one of the nicest car buying experiences we’ve ever had. pressure at all. He had a very calm demeanor, was very informative yet not pushy. It was one of the nicest car buying experiences we’ve ever had. More

Keith was so helpful in my purchase of a new Subaru. He was very informative and explained things in a way that was easy for me to understand. I would definitely recommend him. was very informative and explained things in a way that was easy for me to understand. I would definitely recommend him. More