Morehead Honda

I brought my vehicle in for a 5,000 mi oil, filter, and tire rotation on 5/14/13 as I have been doing right along. I'm a little unsatisfied with part of the service. However I don't recall any with previou tire rotation on 5/14/13 as I have been doing right along. I'm a little unsatisfied with part of the service. However I don't recall any with previous appointments. Yesterday my tire pressure indicator came on so I started checking air pressure as I have done in the past month or so, due to a slow leak that I forgot to have them check out. Well unknown to me, as I'm checking pressure I find that the tire with the slow leak is in the same position on the car as before me bringing it in for service. I know not everyone is perfect, but I just want to get what I paid for. I am not trying to gouge anyone. It does however make me wonder how often this has happened, because previously I did not have a slow leak.,therefore no way of checking. More

This dealership has excellent customer service. Eileen Salma was a friendly, knowledgeable and efficient sales consultant. She was attentive but not pushy at all. She stayed late two nights in a row to ma Salma was a friendly, knowledgeable and efficient sales consultant. She was attentive but not pushy at all. She stayed late two nights in a row to make sure my I could take my new Honda Civic home the next day! This is my first Honda but will definitely not be my last! More

My experience with Kristine was and still is amazing. I would highly recommend her to anyone looking to buy a new/used car. My past experience with car salesman hasn't been all that great, however, Kristi would highly recommend her to anyone looking to buy a new/used car. My past experience with car salesman hasn't been all that great, however, Kristine has changed my opinion of them entirely. Not only was she available and patient with me (I had a million questions) from the very beginning but it's been a month since buying my car and she still calls to make sure all is well and that I'm happy with my purchase. She also went above and beyond to insure my happiness with my trade-in and eventual purchase. Believe me I'm not easy and she held my hand throughout the process. She is the ultimate exception at a time when there are very few people who are genuinely concerned about their customers. I have found a salesperson that I would continuously trust and use for all my car needs. By the way, the brand Honda is also a name I trust so the combination of the two is a hit out of the ballpark. More

Mark Etri was knowledgeable, friendly, took the time and truly made the purchase an enjoyable experience. I would highly recommend Mark the next time you're in the hunt for a new vehicle. I purchased the truly made the purchase an enjoyable experience. I would highly recommend Mark the next time you're in the hunt for a new vehicle. I purchased the Honda CR-V and am very pleased with the price, the vehicle and the dealership. Dan Hoye made the financing effortless. Thank you Mark, Dan and Morehead Honda!! More

I went to the Honda dealership myself, hoping to get a good deal, and I meet up with Larisa, and got the great deal and service!! It was a great experience, especially for a female... She and Honda More good deal, and I meet up with Larisa, and got the great deal and service!! It was a great experience, especially for a female... She and Honda Morehead has a customer for life!! Thank Larisa for making this as painless as possible!!! More

Excellent service....Mark covered all aspects of the purchase and made everything clear. Mark went beyond the call of duty to satisfy our needs. Would recommend to others. purchase and made everything clear. Mark went beyond the call of duty to satisfy our needs. Would recommend to others. More

On May 14, 2013 I received a phone call from Morehead Honda's general manager, Jeremy Abramson, in regards to being unknowingly sold a car that had been in two accidents. As to be expected Mr. Abramson w Honda's general manager, Jeremy Abramson, in regards to being unknowingly sold a car that had been in two accidents. As to be expected Mr. Abramson was very apologetic about Morehead Honda's misleading me during the purchase of my car on March 29, 2011. He made sure to let me know that Bill Enright, the person who sold me the car, was no longer employed by Morehead Honda. He assured me that Morehead Honda did not normally engage in such shady business practices and the he wanted to help rectify the situation. Mr. Abramson asked me what I wanted him to do. Honestly, I did not have any idea what he could do. I purchased the car two years ago and have almost paid it off. I should be done with my payments by the end of this year, so there is nothing he can really do to help. But being a car salesman he insisted on offering me another car. When he brought up the idea of purchasing another car from Morehead Honda I became a little agitated. I could not understand how he could think that I would ever do business with Morehead Honda again. My agitation must have led him to believe that I never had any intentions of purchasing a vehicle and maybe up to something funny. He made the statement,"It doesn't sound like you ever intended to by a car", which further agitated me. I did not wake up on May 6, 2013 with the intentions of buying a car. The thought hadn't enter my mind until I checked my mail and found a letter from Mr. Abramson. In the letter he offered to payoff the rest of my car whether or give me the trade-in amount in cash. The seventh paragraph of letter stated, "Our intent, Elicia, is to make a sincere, direct appeal, to offer you premium trade-in value or outright purchase dollars for your vehicle." The offer sounded to go to be true but I went for it. I had hoped that they would give me the, "outright purchase dollars." (give me the trade-in value in cash).That did not happen. As expected the letter turned out to be a boldface lie. When I went to the dealership no one ever offered to pay-off my car in cash, all they did was try to get me to buy something less than what I already have. The saleswoman, Krystine Krantz, made it perfectly clear that there was no way I would be offered any car other than the LX, the base model. It would make no sense for me to go from an EX-L V6, that only lacked navigation, to a base model LX, which has nothing in it comparable to my present vehicle. It doesn't have leather seating, power seats, xm-radio, fog lights, sunroof, a V6 engine, multi-disc cd player, heated seats or dual zone temperature control. She tried to overcome the 2013 LX's lack of premium features by highlighting the fact that it had a back-up camera. My experience with Morehead Honda, beginning in 2011, has been an exceedingly bad one. Not only was I sold a car that had been in two accidents without my knowledge but I was sent a misleading letter and then it was insinuated that my outrage was for less than honest reasons. My advice to anyone who is thinking about buying a Honda is to say away from Morehead Honda at all cost. Their sales people are untrustworthy and their management is insulting. My advice to anyone who is thinking about buying a Honda is to say away from Morehead Honda at all cost. Their sales people are untrustworthy and their management is insulting. More

Upon entering Christine and Doug made me feel like they wanted to earn my business and gave their word they stand behind what they sell and their service. They do whatever it takes to do what's right and wanted to earn my business and gave their word they stand behind what they sell and their service. They do whatever it takes to do what's right and fair for you and their dealership. I purchased a 2013 Accord which had a problem on the 3rd day I had it and they totally took care of the problem to my satisfaction. The Morehead family treat you like you're part of their family. I cannot say enough good things about all of them from every dept. to the top Management Team who made the best decision in resolving the problem. I truly want to thank all of you for turning an unusual problem into a wonderful experience. I look forward to dealing with your Service Dept. and seeing all of you. Thank you all from the bottom of my heart! More