Morehead Honda

Cut off my baby seat mirror! My 2019 honda civic was recalled and when I brought the vehicle in to be serviced they damaged the vehicle. I keep trying to have the issue addressed but no resolution yet. recalled and when I brought the vehicle in to be serviced they damaged the vehicle. I keep trying to have the issue addressed but no resolution yet. More

I hope this review reaches the appropriate people, like the service Manger, Fixed operations manager and general manager, and hopefully your employee receives the acknowledgment she deserves!! I came to Mo the service Manger, Fixed operations manager and general manager, and hopefully your employee receives the acknowledgment she deserves!! I came to Morehead at 730am on a Monday morning without an appointment looking to get my vehicle repaired as it was throwing some cylinder misfiring codes at the code reader and making the car not drivable at highway speeds. I was told that the dealership was not taking anyone without an appointment, so I decided to inquire with the parts desk about the necessary parts in order to fix the issue myself. I was having a conversation with the gentleman at the parts desk regarding inventory on specific parts to fix my cars mechanical issue. After getting some prices and giving my call back information I left the dealership because due to covid some parts I needed were not in stock. I had already missed a day of work, and didn't have another vehicle to drive so my only option was done the dealer to repair the car or me attempt to fix it myself, but without the necessary parts in stock I was left without a plan B. Upon my drive home I received a call from Jacqueline from Morehead Honda, and she advised me that she overheard my conversation with the parts department and advised me that my repair would be covered under the emissions warranty and no out of pocket expense would be needed by me. She even had a loaner vehicle waiting for me to alleviate my stress of figuring out how I would get to work. She directed me to turn back around and come back to the dealership and she would make an appointment for me and have the loaner vehicle ready to go. I took her recommendation and drove back to the dealership where she met me in the service bay. We sat and did some paperwork, I left her my vehicle and I drove away in the loaner no longer worried about how I would get my car repaired or how I would make it to work. All because Jacqueline politely eavesdropped on my conversation with the parts desk and decided to go above and beyond expectations by making my problem her problem and reaching out to me and offering me an absolutely pleasant and worry free solution. She was delightful and calming as well as very sympathetic to my situation and she should be acknowledged for her extraordinary effort to help a customer as well as being a positive reflection of the Morehead dealership and their service department. THANK YOU Jacqueline, you have no idea how much that call meant to me!! More

Had a car under warranty and had engine code issue and had to be towed. They saw codes and reset them. Was told they again saw same thing again but they never fixed anything. Told to take car home. Too had to be towed. They saw codes and reset them. Was told they again saw same thing again but they never fixed anything. Told to take car home. Took car up the Road and same issue. Went back immediately. Was told they didn’t want to fix problem an “it’s best if we part ways”. Horrible experience!!! Never deal with them.! Honda should be ashamed a dealer won’t support their products. Will definitely call the better business bureau! More

Another outstanding service experience! I went to Morehead today fully believing I might need two rear brake calipers. I told my service advisor, Mike Grasso, that. He had the car looked a I went to Morehead today fully believing I might need two rear brake calipers. I told my service advisor, Mike Grasso, that. He had the car looked at and told me I did not need new calipers, just a pad was hung up on the mounting bracket. He easily could have sold me 2 calipers but he didnt. Also, a few days earlier I went in for a battery and service advisor Chris Devens was awesome too....the new service manager Jen is really great too!!. I will go NOWHERE else!!!! More

Service department worst Loaner service department should be shut down and hire all new employees. Very rude and pinning damage and dirty and cigarette damage on people who d Loaner service department should be shut down and hire all new employees. Very rude and pinning damage and dirty and cigarette damage on people who don’t even smoke. The owner needs to know they don’t know how to run this place. The lady should be fired from loaner department. More