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Moritz Chrysler Jeep Dodge Ram - Service Center

Fort Worth, TX

4.6
53 Lifetime Reviews Review Dealership

53 Reviews of Moritz Chrysler Jeep Dodge Ram - Service Center

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February 10, 2021

"Jimmy is a true asset to the Moritz Team. I have serviced..."

- Vinnrox250

Jimmy is a true asset to the Moritz Team. I have serviced my Ram's & Jeep's there for years. I am a very particular person with my trucks and Jimmy understands and never fails to make sure my trucks are serviced and taken care of. Any issues I have ever had with them, he has kept me updated and gotten me in and out quickly! He also knows his clients by name which is admirable. His customer service skills are top notch! He needs a raise! Thank you Jimmy!!!

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Recommend Dealer
Yes
Employees Worked With
Jimmy Pool
December 18, 2020

"This is the worst service department ever. They let you..."

- 911help

This is the worst service department ever. They let you make appointment then tell you your issue is not important enough to work on when you arrive due to COVID and them being short staffed. That would be understandable (if they didn't talk down to you like you don't understand) if they had taken the time to call and let you know ahead of time so you could change your plans. I also have a job that COVID effects and have to take my vehicle in for repair when I can. I understand that Fridays are not the best day for repairs and that mine was not an emergency but it is a repair and I deserve the same treatment as everyone else that paid money for a vehicle with them. My vehicle is under warranty and the issue it has is important to me. This was my 2nd bad experience with this location. I was also told when purchasing vehicle that if brought in they would supply a vehicle to drive if I left mine, each time I have been there they do not want to honor that commitment. I will NEVER purchase another vehicle from this dealership and will attempt to find another service department to use in the future. I was planning to purchase a new vehicle soon so I guess I will be shopping elsewhere. I wish there was a way to give less than 1 star.

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Recommend Dealer
No
Employees Worked With
Jimmy Pool
Jan 05, 2021 -

Moritz Chrysler Jeep Dodge Ram responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Respectfully, The Moritz Chrysler Jeep Dodge Team

September 18, 2020

"Took my BRAND NEW 2020 Challenger, only had it 3 WEEKS,..."

- Buzz Kyler

Took my BRAND NEW 2020 Challenger, only had it 3 WEEKS, less than 1,000 miles on it, in because it was leaking brand new motor oil. I took it to Moritz because I didn't want to go to those lowlifes at Meador, first thing Monday morning, and Moritz was the closest to me. They told me they were a little backed up and it MIGHT be Tuesday before they could get to it. I find out on THURSDAY they haven't even LOOKED at it yet! I haven't even made my first payment on this car and its been in the shop 1/4 of the time I've owned it! They had to replace the oil cooler due to wiring tape that accidentally got caught when the factory assembled the engine. That I can understand, that was a fluke. But when I get my BRAND NEW car from them, they didn't even bother to wash it, vacuum it out, give me a complimentary oil change or anything. All I got was a hollow "we're sorry it took so long". 5 DAYS TO DO 3 HOURS OF WORK! I wouldn't recommend this dealership to anyone! Moritz CJD&R is a bunch of lowlifes just like the lowlifes at Meador CJD&R! STAY AWAY FROM MORITZ AND MEADOR!!!

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Recommend Dealer
No
Employees Worked With
Gary Davis, Steve Allen
June 26, 2020

"Got me in and out without delay. Dealership observed..."

- Rick

Got me in and out without delay. Dealership observed COVID safety precautions. Kept my vehicle clean on inside. Waiting area clean and sanitized for customer. Good job Moritz!

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Recommend Dealer
Yes
Employees Worked With
Jimmy Pool
Jun 30, 2020 -

Moritz Chrysler Jeep Dodge Ram responded

Thank you so much for this wonderful feedback! Our team has been working hard to keep our customers safe during this time, and we are so glad to hear that you felt comfortable during your visit. We look forward to working with you again. Respectfully, The Moritz Chrysler Jeep Dodge Team

June 25, 2020

"Great service. Competent, friendly staff. Was easy to..."

- MattK

Great service. Competent, friendly staff. Was easy to schedule an appointment. Received my car on time and completed all work the same day. Would highly recommend.

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Recommend Dealer
Yes
Employees Worked With
Rick Reese, Nick Wilson, Ron Reed
Jun 26, 2020 -

Moritz Chrysler Jeep Dodge Ram responded

Hello Matt and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Respectfully, The Moritz Chrysler Jeep Dodge Team

June 24, 2020

"This was our first visit to get our truck serviced...."

- cseb.love

This was our first visit to get our truck serviced. Because of our excellent experience from drop off to pick up, we will definitely be back and recommend others to get their vehicles serviced at this dealer. Thank you Jimmy Pool and team for outstanding service!

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Recommend Dealer
Yes
Employees Worked With
Jimmy Pool
Jun 26, 2020 -

Moritz Chrysler Jeep Dodge Ram responded

We really appreciate you taking the time to leave a review about your experience at our Auto Body Shop. We're glad to hear that you felt the Moritz Chrysler Jeep Dodge team went above and beyond to help out with your vehicle needs. Thank you again for your continued business. Respectfully, The Moritz Chrysler Jeep Dodge Team

June 20, 2020

"Awesome service"

- STRATO3

Fast friendly professional service. I will definitely make this my go to place for maintaining my Jeep. The ability to schedule service online is a big bonus.

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Recommend Dealer
Yes
Employees Worked With
Terry Casey
Jun 22, 2020 -

Moritz Chrysler Jeep Dodge Ram responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Respectfully, The Moritz Chrysler Jeep Dodge Team

June 18, 2020

"Great service. Service advisor Nick Wilson got me in and..."

- maxfaulkner

Great service. Service advisor Nick Wilson got me in and out in under an hour for an oil change, tire rotation and state inspection. Outstanding customer service!

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Recommend Dealer
Yes
Employees Worked With
Nick Wilson
Jun 22, 2020 -

Moritz Chrysler Jeep Dodge Ram responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Respectfully, The Moritz Chrysler Jeep Dodge Team

June 09, 2020

"Jimmy Pool is an awesome service advisor! I always go to..."

- KP1229

Jimmy Pool is an awesome service advisor! I always go to him when I need any kind of service done on my car. I recommend him to everyone that I talk to..

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Recommend Dealer
Yes
Employees Worked With
Jimmy Pool
Jun 12, 2020 -

Moritz Chrysler Jeep Dodge Ram responded

We cannot thank you enough for your wonderful review of Moritz Chrysler Jeep Dodge and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Respectfully, The Moritz Chrysler Jeep Dodge Team

June 07, 2020

"Great service from the beginning to the end. I will..."

- Satisfied customer

Great service from the beginning to the end. I will definitely go back for all future service needs. Thank you Moritz for a job well done!

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Recommend Dealer
Yes
Employees Worked With
Ed Nunez, Terry Casey, Rick Moore
Jun 10, 2020 -

Moritz Chrysler Jeep Dodge Ram responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Respectfully, The Moritz Chrysler Jeep Dodge Team

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