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Moritz Chrysler Jeep Dodge Ram - Service Center
Fort Worth, TX
69 Reviews
69 Reviews of Moritz Chrysler Jeep Dodge Ram - Service Center
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March 21, 2020
Very friendly and helpful. Nick Wilson, took care of my car and kept me informed about how things were going.. he got me in a loaner and let me know when my car was ready. When Nick Wilson, took care of my car and kept me informed about how things were going.. he got me in a loaner and let me know when my car was ready. When I come in I depend on Nick to take care of me. More
by shart75047614
Employees Worked With
Nick Wilson
March 10, 2020
Exceeded my expectations Jeep started misfiring on Saturday evening. Drove to service department expecting all day wait....out of there in under two hours. Excellence starte Jeep started misfiring on Saturday evening. Drove to service department expecting all day wait....out of there in under two hours. Excellence started at my arrival...no appointment.... but was greeted in a friendly manner. Waiting area was excellent. Was kept up to speed on my issue and it was resolved promptly. I will start making the my service and new car dealership. More
by jfisher
Employees Worked With
Terry Casey
March 06, 2020
best place for a jeep always they are great and efficient and honest and fair and kind ALWAYS after 5 jeeps over the many years I have purchased from them and need oil chan always they are great and efficient and honest and fair and kind ALWAYS after 5 jeeps over the many years I have purchased from them and need oil changes or tire rotation or service. Highly recommend More
by CynthiaSue
Employees Worked With
Steve, Rick Moore, Terry Casey
March 05, 2020
Great service I had to take my 2019 all new style Ram in for warranty service and a safety recall. All done in about 24 hours (they had to order a part) and workin I had to take my 2019 all new style Ram in for warranty service and a safety recall. All done in about 24 hours (they had to order a part) and working great. Gave me a loaner truck while in the shop. Thanks Terry for taking care of my awesome truck! More
by martiwc
Employees Worked With
Terry Casey
February 25, 2020
i was at the dealership with the wife having her Jeep serviced, while waiting we walked around checking out the new pickups. Inside we met Coach Heigle and asked a few questions, needless to say, I ended serviced, while waiting we walked around checking out the new pickups. Inside we met Coach Heigle and asked a few questions, needless to say, I ended up trading for my 4th Ram truck. No pressure sale, he knew all the answers to my many questions. A top notch salesman!! More
by Jcollins3149
Employees Worked With
Ron Reed, Walter "Coach" Heigle
December 31, 2019
Best truck buying experience ever I was a little disappointed leaving one of your competitors (Meador I bought 7 vehicles in the past three years) I was lead to moritz and you have all my business f disappointed leaving one of your competitors (Meador I bought 7 vehicles in the past three years) I was lead to moritz and you have all my business from now on More
by dsalas0273
Employees Worked With
Nick Wilson, Ron Reed, Ed Horton
March 11, 2019
Not doing work requested and upcharging, adding extra work Took my 2014 Jeep Grand Cherokee Limited to Moritz for a leaking uncharged AC under ticket # 668948. Next day I was called and said the AC condenser w Took my 2014 Jeep Grand Cherokee Limited to Moritz for a leaking uncharged AC under ticket # 668948. Next day I was called and said the AC condenser was damaged and line was leaking, said it looked like something hit it?, Vehicle is not damaged or in an accident so how could it have been damaged, I was expecting a bad gasket/O-ring not a completely new condenser and lines. The repair of this will be $1,300 + but wait you also have a very badly leaking radiator and it also needs replacing? Where did this come from, my car parks in a epoxy covered garage floor every night, I never seen a leak anywhere in garage floor or did and low coolant level light never came on? That cost will be $800+. I asked that the "BAD" parts be set aside so I can see them when I pick up my Jeep, Saturday when I got to dealer I was presented with a $2,167.80 bill, I did ask for and oil change for $49.95. When I asked to see my bad parts I was directed to a trash pile and the mechanic dug thru the pile and said this one must be yours look all down side you see the staining that's the leak, really! I asked this mechanic who said he worked on my Jeep Thursday if he took the radiator out before doing the AC condenser, he said no you don't have too. If you know anything about cars and placement of AC condensers its most efficient to remove radiator first, if its true he didn't remove the radiator he needed to remove front grill and bumper, with a sloppy/dirty as this mechanic(who ever did the work) was my Jeep did not have the grill removed. So my big question was it better for Moritz to charge me for a new radiator and get paid for that along with the new condenser to upcharge this repair. I know my AC was leaking I started last summer, I could put a can of Freon in and it would last a week or so, the condenser they shower me in the pile was damaged and would not hold any Freon and my car was not loosing antifreeze as they say it was. Moritz I feel in this case has lied and up charged me for parts I didn't need until I brought my Jeep to them. This was the third or maybe forth time my car was in to Moritz Jeep, couple of oil changes and one firing issue, during that I was unhappy with spark plugs not being changed but that's a hole other story. My biggest problem is a $2,167.80 bill for a leaking AC repair! More
by Jeep2014
Employees Worked With
Terry Casey
October 05, 2018
Car recall Horrible service on a rainy day they never told my UK born husband about a courtesy van Making him take off waking . Then THEY DID NOT Adjust the ti Horrible service on a rainy day they never told my UK born husband about a courtesy van Making him take off waking . Then THEY DID NOT Adjust the tire pressure after he PAID FOR A ROTATION.. so now the light is on Constantly... I’m not happy at ALL More
by Mrs Lockard
Employees Worked With
Terry Casey
