Moritz Chrysler Jeep Dodge Ram - Service Center

Great Service! Thank you Gary Davis! Took my Durango in after I found fluid was leaking from the engine. Got it towed to the service center with the Chrysler roadside assistance, and the Took my Durango in after I found fluid was leaking from the engine. Got it towed to the service center with the Chrysler roadside assistance, and they had it back up and running with a new water pump after a day. Gary Davis at the service center really took care of us. Thanks Gary and Moritz! More

Professional, costumer first!!!! I went to service department for my diesel truck, I found a good adviser Jimmy pool, great guy and very professional, always answer my questions very I went to service department for my diesel truck, I found a good adviser Jimmy pool, great guy and very professional, always answer my questions very good actitud. Those guys know how treat costumer. Good prices!!!! Thanks guys More

New Ram I went in for an oil change and was browsing the lot had some questions about a truck I saw Nic answered my questions and one thing lead to another an I went in for an oil change and was browsing the lot had some questions about a truck I saw Nic answered my questions and one thing lead to another and I ended up in a new truck. He worked with me to get the payments where I needed them really enjoy the people at Moritz this makes the third vehicle I have bought from them over the years. Thanks Nic. More

Disappointed I was overdue for an oil change. I paid for oil changes as a service in my purchase of the vehicle. I waited 2 1/2 hours before checking on my car jus I was overdue for an oil change. I paid for oil changes as a service in my purchase of the vehicle. I waited 2 1/2 hours before checking on my car just to find they not only hadn't they done the oil change, they hadn't even put it in the computer. My father just passed away and I wasted valuable time sitting there for nothing. I can get an oil change anywhere and NOT have to sit for hours waiting. And I usually have to sit there for a minimum of 1 and 1/2 hours everytime. My time is more valuable than that. Life is too short. More

Service without a rip off I'll make a long story short. I am from out of state and had to put my dodge caravan in the shop. Wouldn't you know that the problem I had never appea I'll make a long story short. I am from out of state and had to put my dodge caravan in the shop. Wouldn't you know that the problem I had never appeared when the service department tried to diagnose the problem. They ran several tests to find the problem. Robert Pilgrim the service manager recommended they keep it another day to detect the problem. When I picked up the vehicle and asked how much I owed I was surprised when he said nothing! He gave me a detail of ALL the tests performed and I know most service departments would have charged a diagnosis fee. I highly recommend them within a doubt. More

Unhelpful, to say the least. My family has been dealing with an issue with a 2010 dodge caliber for several months now. Basically, the issue is when we start the car and the air k My family has been dealing with an issue with a 2010 dodge caliber for several months now. Basically, the issue is when we start the car and the air kicks on it dies. We took it in and had to fight to even get a rental for 3 days. After picking the Caliber up after those 3 days we were told the issue we brought it in for could not be duplicated. Fine, but then fast forward 2 weeks of leaving voice mails that were never returned and we are back at the shop for the same problem. This time the manager, Rick, greets us and we get the car to do the issue in front of him and he sends us off in a loaner, assuring it would be taken care of. We left that day feeling confident that our car was on it's way to being fixed. Instead, lets fast forward another 2 weeks. We get a call from the original shop guy, Nick, stating they can't figure it out and to keep looking it "just has to happen more" and we need to bring the loaner back - oh and by the way, how many miles are on it? Because that's the main concern. Instead of worrying about our needs as a customer, you are worried about keeping your loaner car in "NEW" status for sale. To top this whole experience off our car was on empty when we picked it up, so thanks for that. Here we are now, 2 weeks after that, and the Caliber has died EVERY DAY at the very least once, if not more, and we don't know what to do. You guys do not know how to take care of your customers. The car died as I was backing out of my child's preschool, so please tell me what is "enough" for me to be able to feel safe in the car that you sold me? More

The service department that does not understand service This is my second experience with Moritz Chrysler. Both were bad but this one is nuts. My check engine light came on so I called for an appointmen This is my second experience with Moritz Chrysler. Both were bad but this one is nuts. My check engine light came on so I called for an appointment. The service writer said no appointments are being given because they are two to three days behind in service. If I want my car fixed, they want me to bring it over and leave it for a few days. The service writer said they are not giving appointments, the first deliver your car and we will fix it in the order it was delivered is their method. Seriously, I asked twice to be sure I understood. Bring my car, leave it a few days and they will fix it when they feel like it.. No appointments available even for a week from now. What a terrrible way to run a business. More

I spoke with several ppl, being passed on from customer service, parts, then finally service. I told the same story to each person. I lost my FOB the night before and I didn't think that my regular key w service, parts, then finally service. I told the same story to each person. I lost my FOB the night before and I didn't think that my regular key was ever programmed correctly. I have my truck towed, Nick was the last person I spoke with telling the story. I said there was a smart start on the vehicle, he immediately said that was the problem. I then asked about my key and said that it looked like the end of the FOB, and I thought there may be a chip in the key its self. I then had the vehicle towed to smart start, they took the device off, the key still did not work. Waited 3 hrs for another tow truck to can back to Moritz. Again, I asked Nic and the Service Manager if there was a chip in the key. By this time it's 4:30 in the afternoon, I was there earlier at 11:00am. I just asked if they could get me another FOB programed, they said yes but, it would be expensive, I said that's fine, how long will it take? A tech that looked about 22 years old called Nick within 5 min and said, those keys work fine, they just needed to be programmed. Then Nic said sorry I didn't understand the story or the problem, I told at least 4 different ppl on the phone. He said we you didn't speak to me. He lied, he was the last person I spoke with before bringing it in, he scheduled the service time. Very Very Very unprofessional staff. More

I recently had an issue with my Jeep that caused it to not start. I was stranded at a gas station. I called the dealership (it was Saturday after 4 pm) asking for advice for the what I thought was electri not start. I was stranded at a gas station. I called the dealership (it was Saturday after 4 pm) asking for advice for the what I thought was electrical problem preventing my Jeep from starting. The service department was already closed but I was transferred to Lane Walters, a Sales agent. After asking me a couple of questions to see if he could help me with the Jeep, he told me he would be there in 5 minutes. He came to my location and spent about an hour with me trying various things to reset the computer, jump the battery, etc. Anything he could think of to get the Jeep started. When it became apparent that we could not get it going, he helped me contact Chrysler Roadside Assistance to get the Jeep towed to the dealership. Once I got to the dealership with the tow truck, Lane already had a loaner car ready for me. Turns out it was a problem with the battery due to the hot weather we've been "enjoying" lately. Lane really went above and beyond to help me out. I was very appreciative of all he did and did not expect anyone to come out to physically help me with the Jeep, especially late on Saturday afternoon. More