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Moritz Kia Alliance

Fort Worth, TX

4.9
2,198 Reviews

11210 North Freeway

Fort Worth, TX

76177

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2,198 Reviews of Moritz Kia Alliance

January 08, 2024

It was my first time at Kia. From the meet and greet to helping us find what works for us. Our sales guy was great very patient. It was quick and easy, they weren’t trying to jus More

by Cbordwell21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arshad Shekha, Christian Carrillo
Jan 10, 2024 -

Moritz Kia Alliance responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, The Moritz Kia Alliance Team

January 05, 2024

The facility is very well maintained and all of the personnel I have had contact with have provided outstanding service. More

by Dedstrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Field, Brian Lucas, Steve Van Cleave
Jan 09, 2024 -

Moritz Kia Alliance responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Best, The Moritz Kia Alliance Team

January 05, 2024

Doug, Bryan and Drew were so helpful and friendly. For me buying a car is a stressful process but they made it easier. More

by Cazz58
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug, Bryan and Drew
Jan 09, 2024 -

Moritz Kia Alliance responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Doug, Bryan, and Drew was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best, The Moritz Kia Alliance Team

January 03, 2024

Professional services. Love it The dealer was straight to the point and answer my questions. More

by Bntakpe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arshad Shekha, Joseph Bethel
Jan 05, 2024 -

Moritz Kia Alliance responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Best, The Moritz Kia Alliance Team

December 31, 2023

Great dealer, enjoy getting my 2020 Kia Sorento serviced there. Great waiting area, fast and friendly personnel and Brian Lucas always takes good care of me! More

by lenaburgs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Lucas
Jan 04, 2024 -

Moritz Kia Alliance responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Best, The Moritz Kia Alliance Team

December 29, 2023

Very friendly & helpful. Answered all my questions. Very easy process. Love my new car. Will recommend to friends. More

by lizzydot54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy, Inderjeet Singh
Jan 03, 2024 -

Moritz Kia Alliance responded

Lizzy, we cannot thank you enough for your wonderful review of Moritz Kia Alliance and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, The Moritz Kia Alliance Team

December 28, 2023

Great experience all around. What a relief compared to other dealers I’ve experienced. Very pleased! More

by altmanltd777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Inderjeet Singh
Jan 03, 2024 -

Moritz Kia Alliance responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Moritz Kia Alliance! If there is anything else we can do for you, please feel free to give us a call. Best, The Moritz Kia Alliance Team

December 28, 2023

We have been Moritz Kia customers for over 20 years. We will always be life long customers. All of the departments at Moritz are dedicated and committed to helping us the customers. I have wanted my Tel More

by vicmactx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
Jan 02, 2024 -

Moritz Kia Alliance responded

Vic, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Best, The Moritz Kia Alliance Team

December 27, 2023

Dealer worked until several hours past closing to find a car and work out a deal. More

by ecolson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Preet Kaur
Jan 02, 2024 -

Moritz Kia Alliance responded

Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. We're so happy to hear we were able to help find the perfect vehicle for you. We would love to work with you again. Best, The Moritz Kia Alliance Team

December 26, 2023

Worst ever. We dropped off my son’s car and come to find out he needs a new main battery. The told me the repairs would be $6000 but have no details and would no More

by Edward Martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charlie Field
Dec 27, 2023 -

Moritz Kia Alliance responded

Mr. Martinez, thank you for reaching out. According to our records, after you dropped off the vehicle in June our advisor attempted to call, email, and text you the details regarding the diagnosis. We sent a warning in November that the vehicle would be impounded if not picked up by Dec. 1. After several more attempts at communicating with you, we sent an invoice on Dec. 8 for the diagnostic fees for the car, and since there was no response to the calls and texts sent again we proceeded with impounding the car on Dec. 14. We certainly did not want to take this course of action but had no other choice when we could not reach you after multiple attempts. If you would like to discuss this further, please reach out to us at your earliest convenience. Thank you.

Dec 27, 2023 -

Edward Martinez responded

The only reason the car wash taken was not for lack of communication it was because I did not agree to the repairs without seeing a detailed service report with pricing for parts and labor. I requested the report several times and received no response. You can not expect for someone to agree to repairs without telling them what all needs to be done. I will also add I asked over the phone what needed to be replaced and was told they would have to get with the service tech and then never called back with an answer.

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