Morrie's 394 Hyundai - Service Center

Okay Wait Times, but Poor Service The customer service was subpar at this location. Upon entering, no one greeted me to see if I need assistance. After making my way to the service dep The customer service was subpar at this location. Upon entering, no one greeted me to see if I need assistance. After making my way to the service department, multiple service reps were walking the floor, but neglected to provide check in assistance for my appointment. More

Great service Brought my Sonata in for recall service. Scheduled online which was very easy and efficient. My service experience was excellent. Very informative Brought my Sonata in for recall service. Scheduled online which was very easy and efficient. My service experience was excellent. Very informative and honest people. More

Recall service Overall, I had a really pleasant experience having my 2011 Hyundai Sonata serviced. Phil did a great job of explaining things and offered to schedule Overall, I had a really pleasant experience having my 2011 Hyundai Sonata serviced. Phil did a great job of explaining things and offered to schedule another warranty covered repair on the spot. The only negative thing I have to say is the front inside of my car was dirtier than when I brought it in. I understand things needing to be moved around, but it was definitely noticeable that the air and cabin filters had been examined because the dashboard was quite dirty, Nothing a quick wipe with a towel that I had in my car couldn't take care of, just something that could've been noticed and taken care of. More

Great service Dealership is easy to get to. Right off 394. Fast check in. Clean waiting area or they will drive you somewhere until your car is ready. Dealership is easy to get to. Right off 394. Fast check in. Clean waiting area or they will drive you somewhere until your car is ready. More

Great service as always The team was able to get me in to replace a burnt out headlight even during a busy day. Didn’t have to wait long at all. They even helped me mount my The team was able to get me in to replace a burnt out headlight even during a busy day. Didn’t have to wait long at all. They even helped me mount my front license plate! Friendly and straightforward service. Chad is an excellent guy that has helped me multiple times - always provides a super experience. Give him a raise. More

I waited for my oil change and No one called me. Service writer was not at all courteous about my request for Buy Happy. He said only that my Buy Happy was over and ther was no Semi synthetic oil o Service writer was not at all courteous about my request for Buy Happy. He said only that my Buy Happy was over and ther was no Semi synthetic oil offered for Bbuy Happy customers without additional charge. I waited in the customer area with no notification for over an hour before going back to the service desk and the writer was still not available. Another writer saw my disappointment and took over the billing process. More

Basic Maintenance Everyone was friendly and informative. Work was done within the time estimated. All work was completed and the car is running great. Would recommend t Everyone was friendly and informative. Work was done within the time estimated. All work was completed and the car is running great. Would recommend to anyone. More

Horrible Experience They apparently like to buy parts and do the services after we explicitly said we didn't want it and did it again without our confirmation. They also They apparently like to buy parts and do the services after we explicitly said we didn't want it and did it again without our confirmation. They also clearly DO NOT test drive the car to make sure it's safe and ready to pick up. My car was in a worse condition than before only for them to check and realize that the replacement had a crack. They must've not checked to see if the part is even of quality - only to redo all the work. Poor communication, do not take full accountability for their mistakes, and still try to rip you off making you pay for a service you didn't give consent to. About a week or two later, ALL my coolant was spilled out and my car was heating up. Had to take it to Morrie's again (after we told them we would never come back for their service). Yet again, it wasn't their fault so there goes more money down the drain for them to fix something... ONLY to find the coolant leaking again (all of a sudden there's a hole) a couple of days later. We knew we HAD to avoid them this time around because issues kept arising one after another everytime we took it Morrie's. More

OUTSTANDING I love coming to Morrie's they make you fill like family. They take the time to explain everything that they are working on with you car. Thanks for I love coming to Morrie's they make you fill like family. They take the time to explain everything that they are working on with you car. Thanks for everything. Be blessed More

Great service department friendly and efficient they have made great strides to become dependable and friendly I will use them as long as I own my Genesis department friendly and efficient they have made great strides to become dependable and friendly I will use them as long as I own my Genesis More