Morrie's 394 Hyundai - Service Center

Service I have owned my vehicle for several years and have always had a pleasant experience no matter what service is being performed. Thank you for always b I have owned my vehicle for several years and have always had a pleasant experience no matter what service is being performed. Thank you for always being consistent More

Road trip ready visit Thanks for the free road trip ready inspection. I have a trip to Madison coming up August 7-10 and I wanted to be assured that my car could make the t Thanks for the free road trip ready inspection. I have a trip to Madison coming up August 7-10 and I wanted to be assured that my car could make the trip safely. I usually just do in town driving and since I don’t know the Used car history of the 2007 VW Jetta that I bought from your dealership I thought it would help me to feel more confident to take a longer road trip. Although it came up with five things that needed my urgent attention, I am now able to decide what I can afford to get taken care of before my trip. More

Disappointed in service We felt patronized when told by service consultant that Hyundai corporate requires that we must complete 4 1000 mike tests to confirm oil consumption We felt patronized when told by service consultant that Hyundai corporate requires that we must complete 4 1000 mike tests to confirm oil consumption for car when we know extreme consumption of oil (did consumption test with Poquet Auto that showed 1 qt of oil used in just 297 miles). Called Hyundai who confirmed that it is dealers discretion to determine how much work to do to provide claim to Hyundai for warranty consideration (case #11483384). Individual at Morries seemed unwilling to listen or felt no need to escalate to see if we could (1) use clearly documented first oil consumption test from reputable dealer and (2) leverage fewer than 4 1,000 mile tests conducted by Morries Hyundai before they would consider submitting anything to Hyundai for consideration under the 10yr/120k engine short block extended warranty for our 2011 YF Sonata 2.4l GDI Automatic vehicle. When told this is our 18 yr old daughters vehicle who was planning to take to college and that trying to do the consumption tests would take 2-3 months I was told that was Hyundai’s policy. I was also told I should have just brought it to them first even though I purchased it from Poquet along with an AUL policy from them so that was my logical first step. Poquet actually suggested after filling the loss of 1qt of oil over 297 miles and identifying a valve compression issue in one cylinder and volantarily drove the vehicle for us to Morries Hyundai to have it looked at because they thought Morries could help expedite a warranty claim to Hyundai for us before going through the process with the separate AUL service contract we have. Separately I was told by Hyundai corporate that they don’t tell the dealers what to do but maybe I could get Morries to consider shortening the required 4 1000 mile tests to 2 given the obvious significant oil consumption. Running a full 1,000 miles would clearly use 3-4 qts of oil and that is extremely poor advice and after the first time would make it blatantly apparent that there is a problem. I just want to feel I’m being told the truth (dealer or Hyundai) and that we all can use our common sense and experience to help expedite clear issues. Otherwise as a customer I can only conclude that I am considered a consumer who is ignorant or a dealer or car manufacturer that wants to avoid claims expense or helping a customer solve an obvious issue in a reasonable timeframe. More

Great Service Great service as expected. Always treated well at Morrie's. Flexible scheduling. Fast service. Comprehensive explanations of issues. We've been Morrie Great service as expected. Always treated well at Morrie's. Flexible scheduling. Fast service. Comprehensive explanations of issues. We've been Morrie's customers since 2005. More

The only place I will go for service I’ve had numerous bad experiences with car service centers, and this is the only one where it’s been great! Won’t go anywhere else! I’ve had numerous bad experiences with car service centers, and this is the only one where it’s been great! Won’t go anywhere else! More

Oil change Didn't get introduction with guy who took my keys, red Morrie's shirt, black beard, very nice and friendly sort but no name tag. Didn't get introduction with guy who took my keys, red Morrie's shirt, black beard, very nice and friendly sort but no name tag. More

Professional Good service . Prompt transportation to and from the garage I think the 25 word minimum is a little over board I will see you in a couple months Good service . Prompt transportation to and from the garage I think the 25 word minimum is a little over board I will see you in a couple months More

Friendly, efficient & helpful Everyone I interacted with at the service department was friendly and helpful. My car was done faster than expected, even though I asked to have more Everyone I interacted with at the service department was friendly and helpful. My car was done faster than expected, even though I asked to have more done than I had originally scheduled! More

Best Service I have Ever Received I am always amazed at the service level at Morrie's 394 Hyundai. We have another vehicle at another brand/dealership that doesn't even come close to t I am always amazed at the service level at Morrie's 394 Hyundai. We have another vehicle at another brand/dealership that doesn't even come close to the level of service at Morrie's. When I walk out of Morrie's I feel confident and good about my car. Thanks and keep it up! More

Always a pleasure to "buy happy " Morries 394 has done all the maintenance work on my Hyundai Tucson since I bought it from them (new) 5 years ago. In all that time they have consisten Morries 394 has done all the maintenance work on my Hyundai Tucson since I bought it from them (new) 5 years ago. In all that time they have consistently done a great job. Work is done fast, yet correctly, the first and every time. More