Morrie's 394 Hyundai - Service Center

Best experience The service all around is smooth and wonderful as always. I drive almost an hour and it's absolutely worth the trip every time, I wouldn't go anywhere The service all around is smooth and wonderful as always. I drive almost an hour and it's absolutely worth the trip every time, I wouldn't go anywhere else. Every single person at this location is so kind and helpful. More

Unethical Where to start. Took my car in for recalls back in december. I have a 2011 Sonata, so the year of massive recalls,they fixed the recalls but also at t Where to start. Took my car in for recalls back in december. I have a 2011 Sonata, so the year of massive recalls,they fixed the recalls but also at tired to tell me that i needed struts, tierods, and other stuff in my front end. Pretty much whole new front end. On top of that my hood wouldnt open, i think they broke it, and wanted to charge me 300 for that. So out the door 1500 for new stuff in the front end and the hood. I dont have that kinda money. Friend said they could fix it. Come to find out i dont need anything other than a tie rod end on the passenger side everything else was fine. They Lied to me about it all. The hood took my friend maybe 10 mins to fix didnt charge me for it. At that point i was mad to feel like i wasnt a good car owner because i wasnr fixing the proble. And they got real short with me and didnt want to deal with me. Not even 2 weeks later, my car overheats. Coincedence maybe, but whatever i bring it back to them, they had it about 2 weeks prior, but they wanted to charge me $138 to even look at it. Really? It was just here 2 weeks ago never did this before you had it. Conclusion but couldnt really tell me unless they look at it, thermostate. Again conicedence or not i dont know but was odd. Friend who is mechanic puts new thermostat in, end of may rolls around, car over heats again, another thermostate! Seriously 2 of them within 5 months?? Now im thinking its not coincedence at all. So on July 14th my car engine seized up. From what you may ask the crankshaft rod, the one I had to them 7 months prior and they told me everything was fine! Yeah now the 2 thermostats make sense, they messed up my car! I get my car to them monday night, they wont say for sure thats the issue, even tho my friend who is a mechanic told me thats what it was and anothwr Hyundai dealer he talked to said the samething! But this place cant say for sure. Well turns out im right thats what it is. So they have to put a new engine in it. I needed a loaner, was told at first they didnt have one then was tokd they do. So i got one. Took me calling them to fins out whats going on. Turns out they were waiting for coorporate, they could bother to call and tell me that or what they found. Wasnt to happy with that. Anyways. They have my car for 2 weeks, i go pick it up monday. I then at 230 in the morning hear this clunking noise, that my car never made before, same when i left work at 9am. So i call them and tell them whats going on they say bring it back. So i do, i am then meet with oh well it will be $138 to even look at your car plus cost of repair. Umm no!! You just had mt car for 2 weeks never made the sound your not charging me. They wouldnt look at it without me paying that. I thought it was not right and unethical. On top of it all, i felt as though Nick thought i was lieing about the noise, because he couldnt get the car to make the noise. But still honestly you had it for 2 weeks no clunking before, i get it back and now its making a clunking noise. I left and wont be returning. My friend who does work for a dealership said they should be looking at it for free, and that he would look at it instead. If its so.thing they broke or did, i will be contacting a lawyer, i will be contacting corporate shortly, and they will be getting a bill and paying for any repairs. I refuse to bring it back and have them do the repairs. Maybe it wasnt anythinf they did, but with past it doesnt add up and the coincedence is to much. Do yourself a favor and dont go there! More

Service I have owned my vehicle for several years and have always had a pleasant experience no matter what service is being performed. Thank you for always b I have owned my vehicle for several years and have always had a pleasant experience no matter what service is being performed. Thank you for always being consistent More

Road trip ready visit Thanks for the free road trip ready inspection. I have a trip to Madison coming up August 7-10 and I wanted to be assured that my car could make the t Thanks for the free road trip ready inspection. I have a trip to Madison coming up August 7-10 and I wanted to be assured that my car could make the trip safely. I usually just do in town driving and since I don’t know the Used car history of the 2007 VW Jetta that I bought from your dealership I thought it would help me to feel more confident to take a longer road trip. Although it came up with five things that needed my urgent attention, I am now able to decide what I can afford to get taken care of before my trip. More

Disappointed in service We felt patronized when told by service consultant that Hyundai corporate requires that we must complete 4 1000 mike tests to confirm oil consumption We felt patronized when told by service consultant that Hyundai corporate requires that we must complete 4 1000 mike tests to confirm oil consumption for car when we know extreme consumption of oil (did consumption test with Poquet Auto that showed 1 qt of oil used in just 297 miles). Called Hyundai who confirmed that it is dealers discretion to determine how much work to do to provide claim to Hyundai for warranty consideration (case #11483384). Individual at Morries seemed unwilling to listen or felt no need to escalate to see if we could (1) use clearly documented first oil consumption test from reputable dealer and (2) leverage fewer than 4 1,000 mile tests conducted by Morries Hyundai before they would consider submitting anything to Hyundai for consideration under the 10yr/120k engine short block extended warranty for our 2011 YF Sonata 2.4l GDI Automatic vehicle. When told this is our 18 yr old daughters vehicle who was planning to take to college and that trying to do the consumption tests would take 2-3 months I was told that was Hyundai’s policy. I was also told I should have just brought it to them first even though I purchased it from Poquet along with an AUL policy from them so that was my logical first step. Poquet actually suggested after filling the loss of 1qt of oil over 297 miles and identifying a valve compression issue in one cylinder and volantarily drove the vehicle for us to Morries Hyundai to have it looked at because they thought Morries could help expedite a warranty claim to Hyundai for us before going through the process with the separate AUL service contract we have. Separately I was told by Hyundai corporate that they don’t tell the dealers what to do but maybe I could get Morries to consider shortening the required 4 1000 mile tests to 2 given the obvious significant oil consumption. Running a full 1,000 miles would clearly use 3-4 qts of oil and that is extremely poor advice and after the first time would make it blatantly apparent that there is a problem. I just want to feel I’m being told the truth (dealer or Hyundai) and that we all can use our common sense and experience to help expedite clear issues. Otherwise as a customer I can only conclude that I am considered a consumer who is ignorant or a dealer or car manufacturer that wants to avoid claims expense or helping a customer solve an obvious issue in a reasonable timeframe. More

Great Service Great service as expected. Always treated well at Morrie's. Flexible scheduling. Fast service. Comprehensive explanations of issues. We've been Morrie Great service as expected. Always treated well at Morrie's. Flexible scheduling. Fast service. Comprehensive explanations of issues. We've been Morrie's customers since 2005. More

The only place I will go for service I’ve had numerous bad experiences with car service centers, and this is the only one where it’s been great! Won’t go anywhere else! I’ve had numerous bad experiences with car service centers, and this is the only one where it’s been great! Won’t go anywhere else! More

Oil change Didn't get introduction with guy who took my keys, red Morrie's shirt, black beard, very nice and friendly sort but no name tag. Didn't get introduction with guy who took my keys, red Morrie's shirt, black beard, very nice and friendly sort but no name tag. More

Professional Good service . Prompt transportation to and from the garage I think the 25 word minimum is a little over board I will see you in a couple months Good service . Prompt transportation to and from the garage I think the 25 word minimum is a little over board I will see you in a couple months More

Friendly, efficient & helpful Everyone I interacted with at the service department was friendly and helpful. My car was done faster than expected, even though I asked to have more Everyone I interacted with at the service department was friendly and helpful. My car was done faster than expected, even though I asked to have more done than I had originally scheduled! More