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Morrie's 394 Hyundai - Service Center
St Louis Park, MN
2,375 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,375 Reviews of Morrie's 394 Hyundai - Service Center
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July 19, 2018
Disappointed I brought my car because the starter failed. Nick was my contact at Morrie’s Hyundai. Nick called me the next day and told me the repair would cost I brought my car because the starter failed. Nick was my contact at Morrie’s Hyundai. Nick called me the next day and told me the repair would cost over $900. That amount really surprised me. I asked Nick if there were any discounts available. He said there was a coupon for $55 off the cost. He said he would “scrounge around” for one. That left me with the impression he felt he was putting himself out by having to find a coupon for me. I don’t know why I had to ask if one was available. Good customer service would be telling the customer about available discounts and applying them whether the customer has a coupon. Nick told me a back taillight was out. I told him I had one put in on my last visit and asked if it was the same one. He said he’d check and told me if it was the same one it was under warranty and the replacement would not be charged to me. I found a competitor’s coupon for 12% off the cost of a repair. When I went to pay the bill, I brought the competitor’s coupon and gave it to Nick. He said he could not honor it as he had already given me the $55 discount. I told him I wanted the 12% ($100) off coupon used, not the $55.00 coupon. He became visible angry, slammed my keys into the bill, picked them up and walked over to a woman (Andrea?) and told me she would help me. The woman was very friendly and polite. The kind of customer service one hopes for when dealing with a vendor. I still do not know whether the back taillight was the same one repaired earlier as Nick never informed me of the status of that issue. Someone needs to talk to Nick about how to be deal with customers to make them feel welcome and valued. I came away from my experience with Nick (and therefore Morrie’s) with a very negative view of customer service at Morrie’s service center. More
by cossi
Verified CustomerEmployees Worked With
Andrea Howard, Nick Greco
July 19, 2018
Morries 394 is awesome This place is awesome. The service is always great. They are very thorough and always let me know if there is any additional work that I need to do wi This place is awesome. The service is always great. They are very thorough and always let me know if there is any additional work that I need to do without putting any pressure on me. I've never come away unhappy More
by Jg84
Employees Worked With
Nick Greco
July 19, 2018
Amazing service! Thank you! Amazing service! Thank you! I have been nothing but impressed by my service, starting with Jim Block, then Andrew Parisee on the phone and then Ry Amazing service! Thank you! I have been nothing but impressed by my service, starting with Jim Block, then Andrew Parisee on the phone and then Ryan in service. Excellent! More
by CROPSEY
July 19, 2018
Morrie's Hyundai Great Service and On Time!! Very Happy with their Service Department. Phil Carlson did a Great job of keeping me updated on the Progress!! Thanks!! Great Service and On Time!! Very Happy with their Service Department. Phil Carlson did a Great job of keeping me updated on the Progress!! Thanks!! More
by JLStanton
Employees Worked With
Phil Carlson
July 19, 2018
Oil Change/Recall Catered to customer, quick, easy, thanks! Easy to make appointment, dropped car off early, gave me a ride home, alerted when done and flexible with p Catered to customer, quick, easy, thanks! Easy to make appointment, dropped car off early, gave me a ride home, alerted when done and flexible with pick up, almost felt too easy! More
by HAUSERLAURAK
Employees Worked With
Nick Greco
July 18, 2018
Buy Happy Oil Change There is never anyone at the service desk when I arrive. This is the second time in a row that I've had to wait a few minutes for a service advisor t There is never anyone at the service desk when I arrive. This is the second time in a row that I've had to wait a few minutes for a service advisor to come to the desk. More
by New Tucson Owner
Employees Worked With
Nick Greco
July 17, 2018
Fast and Easy I was able to get in and out for my oil change in no time at all. I had forgotten all about my buy happy oil changes. I was able to get in and out for my oil change in no time at all. I had forgotten all about my buy happy oil changes. More
by CHRIS.HANSON1
Employees Worked With
Phil Carlson
July 17, 2018
Oil change Great first experience. Fast timely service for my oil change appoint at 5:30p on a Monday. Helpful to make cost effective maintenance decisions. Clea Great first experience. Fast timely service for my oil change appoint at 5:30p on a Monday. Helpful to make cost effective maintenance decisions. Clean waiting area. Friendly casual, but professional staff with smiles. It sometimes takes a bit longer fror them to answer phone at front desk, but their appointment times fill up fast. I will take this as a good sign. More
by STACI_THOMPSONUS
Employees Worked With
Name unknown, Andrew Parisse
July 17, 2018
Very helpful and professional My experience with my recent automotive service Was exceptional. Making the appointment was very quick and easy, they were on time with my service, an My experience with my recent automotive service Was exceptional. Making the appointment was very quick and easy, they were on time with my service, and every servicemember spoke to me with respect and consideration. More
by ELICHLITER
Employees Worked With
Nick Greco
July 15, 2018
Excellent - service was courteous and professional. Phil Carlson was very helpful and courteous, and kept me posted on the progress of the repairs. He answered all my questions, and explained the work t Phil Carlson was very helpful and courteous, and kept me posted on the progress of the repairs. He answered all my questions, and explained the work that was performed and the results that were achieved. I appreciated his high level of professional service. More
by mille399
Employees Worked With
Phil Carlson
