Morrie's Brooklyn Park Subaru

Continued Service Excellence I booked my 20,000 mile service for a Tuesday morning at 7:00, right when they open. I also booked a loaner car because I work on the other side of t I booked my 20,000 mile service for a Tuesday morning at 7:00, right when they open. I also booked a loaner car because I work on the other side of the Twin Cities and couldn't wait for the service to be completed. When I arrived, it was obvious that they were short staffed and there was one other person ahead of me. Dennis, the only person that was there to help intake cars, was EXTREMELY polite and worked very fast to get the people through the process as smoothly and quickly as possible. I can't count how many times he apologized during the car check out process for taking so much time. He was very sincere. It wasn't just something he was programmed to say. I got a very nice Nissan Rogue Sport as a loaner car and was still out the door at 7:15. Dennis called me about 11:00 and, after apologizing again for the morning, said that the car was finished and that I could pick it up any time. He said that it was in good shape and that there was nothing out of the ordinary that needed attention. I told him that the side mirror housing was broken and asked if he could get me an estimate on how much it would be to replace. He said he noticed the mirror but didn't say anything because I hadn't mentioned it. He also said he'd be happy to get me a quote and asked if could he call me back with it. I said that was fine and less than 15 minutes later he called back with a quote that was, literally, half of what I expected. I said I'd do it at the next service and he told me just to let them know and they'd order the part. ABSOLUTELY NO PRESSURE AT ALL! I SO love working with this service team. They do their job, they are helpful beyond helpful and they don't ever pressure me to get something I don't need or want right now. I can't say enough about this service team. When I went back in the afternoon to pick up my car, I met Steve Tursso, Service Manager, who remembered me by name and went out of his way to talk to my son and me while our car was brought up. It is just a pleasure to work with this service department. Thank you. More

They’re Great! Dennis did a great job analyzing the problem with our Rogue and then made sure it was taken care of, he even supplied us with a loaner car Dennis did a great job analyzing the problem with our Rogue and then made sure it was taken care of, he even supplied us with a loaner car More

Excellent service from Anna!!!! Anna was an extremely helpful sales consultant when we bought our nisssn rogue sport today. She was extremely thorough and was all about making sure Anna was an extremely helpful sales consultant when we bought our nisssn rogue sport today. She was extremely thorough and was all about making sure we feel comfortable with all the features the car offers. She was very happy to answer all of our questions and truly wanted to make sure that we understood how every feature worked. She was patient and kind. and very personable. She also made it very clear that if we have any questions or concerns about absolutely anything with the car, that she would be more than happy to address them. She was a pleasure to work with! More

Excellent service As usual, Chris provided outstanding service recently on my Maxima. I appreciate the warm welcome, efficient service and good recommendations. I tru As usual, Chris provided outstanding service recently on my Maxima. I appreciate the warm welcome, efficient service and good recommendations. I trust them completely. I would really recommend Chris and team for service needs for your vehicle. More

Awesome customer service! Chris did an awesome job from welcoming me into the dealership to following up with a concern. This was my first visit here & I'll certainly be back! Chris did an awesome job from welcoming me into the dealership to following up with a concern. This was my first visit here & I'll certainly be back!!! More

Service Great service and always very efficient ! I would recommend this service department to anyone. They are friendly, and the service is done in a timely Great service and always very efficient ! I would recommend this service department to anyone. They are friendly, and the service is done in a timely manner! More

Great Service Experience I took my Frontier in for an oil change. It was the first oil change at the dealer since there location is on the other end of town from work. Steve I took my Frontier in for an oil change. It was the first oil change at the dealer since there location is on the other end of town from work. Steve was very helpful and friendly and re-enrolled me in the Buy Happy program as it appears you get dropped from it if you don't use it. The service department did the work and noticed that one lug nut had come off. They replaced the lug nut for free while doing the rest of the work. I know it sounds like "Its a cheap lug nut and they should replace it for free." but I have been at other dealerships where this would have cost me money. I really enjoy this dealership. From the sales experience to the service, they do it well. More

great, not pushy Great, was treated real good, called before I came to the dealership. Asked if the vehicle was still available and they hooked me up with a great sal Great, was treated real good, called before I came to the dealership. Asked if the vehicle was still available and they hooked me up with a great sales consultant Ryan Heap. Will recommend Morrie's in Brooklyn Park. Finance went smooth as well. More

Quote you then charge you more Only go here for service if you want to get a bill for $500 more at the garage than you were quoted on the phone. They fit every stereotype of the sle Only go here for service if you want to get a bill for $500 more at the garage than you were quoted on the phone. They fit every stereotype of the sleazy used car salesman and gender biased repair technicians. Got quote for standard 90k miles service tuneup over the phone, then quoted $500 more once there. Wife had to haggle them down to $140 more than original quote and then still missed work while she sat there for 4+ hours for them to work on the car. Preyed on single female who needed help. Also their car wash is almost always broken, and when it does work, I’ve seen dirt and even snow remaining on the car after they drove it around back and got it wet. More

Excellent service The sales and service department are top notch! Chris, Jordan, and others in the service department are amazing. Very knowledgeable and great personal The sales and service department are top notch! Chris, Jordan, and others in the service department are amazing. Very knowledgeable and great personalities. Great at listening and diagnosing issues. The sales team lead by Mr. Vang are outstanding. More