Morrie's Brooklyn Park Subaru

THE GOOD: - Provided a competitive price. - Was the THE GOOD: - Provided a competitive price. - Was the only Subaru dealership that responded promptly to my quote request (within two days) - Ha THE GOOD: - Provided a competitive price. - Was the only Subaru dealership that responded promptly to my quote request (within two days) - Had the car in a bright area for inspection and pickup and was delivered with only 6.7 miles! Very nice. - No pressure approach with finance department for extras (e.g. gap insurance, extended warranty, etc.) - The General Manager took the initiative to meet with me before I left to ask about my experience--that's a great QC measure. (That was before I got home and discovered I had no iPod control, so I never provided hom an opportunity to address this issue. Also, I was satisfied with the dealership's plan to remedy the two missing accessories so I told him I was happy with everything.) THE NOT-SO-GOOD: - The specs I ordered via email were not compared with the car as delivered before I drove 100 miles to pick it up. As a result, two accessories were missing when I reviewed the car's specs against my email quote. On the plus side, the dealer shipped them to me very promptly. However, one item (the cargo cover) was not the color I ordered and the other item (rear bumper protector) is best installed by someone with experience since it can be tricky to perfectly align the cover while adhering it to the bumper. The dealer did proactively mentioned it would pay any charges that my local dealer charged (if any) for installing the bumper protector before I expressed my concern about messing up the alingnment when installing it myself. - The brochure from SOA indicated that 'iPod control" was a standard feature with my model (2011 Forester XT Touring). This was a major reason I ordered this more expensive model versus the Premium model for which iPod control was not standard, or was not optional, I can't recall. However, the car was delivered without iPod control. It had an audio-in jack, but no control via the head unit or steering wheel as indicated. That appears to be an error SOA made with its brochure and not the dealership's fault. However, since the dealer makes the same representation by using those brochures and since my email communication mentioned that feature during the quotation process, I expect the dealer or SOA to pay the $500-1,000 required for the Subaru kit required to provide ipod control ($3xx for the part and 1.5-4 hours labor, depending on which dealer was correct with the labor estimate). My dealer advised me to open a case with SOA via its website and that it would go to bat for me. I did that on 12/24/10 and I am waiting for a response from SOA. #### Overall, the staff were very professional and accomodating and were all excellent to deal with. The dealership could have more carfefully compared my email specs with the vehicle before advising me it was ready for pick up. The only real disappointment is a result of SOA's brochure error about iPod control being standard with model. While the dealership did not edit the brochure, it is responsibile for ensuring I get the features promised as standard in the brochure. Since mistakes happen in any process, I judge a company by how it deals with mistakes and not for making a mistake per se. Since I recently took delivery and reported the issue, the jury is still out. More

everyone here is very knowledgeable and very nice. They helped me out alot and spent alot of extra time going over everything in my car. I felt the most confident in working with my new car then I ever ha helped me out alot and spent alot of extra time going over everything in my car. I felt the most confident in working with my new car then I ever have before with any of my cars. Aaron and Craig and Ryan really spent alot of time explaining things to me and making me feel comfortable. They also worked with my schedule and even stayed late for me a few nights. It was greatly appreciated. More

We knew exactly what we wanted and the vehicles in inventory going into the dealership, so we were a fairly easy sell. It all came down to making the numbers work for us and they did a great job of g inventory going into the dealership, so we were a fairly easy sell. It all came down to making the numbers work for us and they did a great job of getting us where we needed to be to make the deal. Nothing but good things to say about the people we dealt with. I felt they were being honest and I would definitely buy from them again. More

I called Rich Adamson about a 2010 Altima I saw on their website. He answered my questions and was very friendly & professional. I went in later that day to look at the vehicle and discuss pricing. Again website. He answered my questions and was very friendly & professional. I went in later that day to look at the vehicle and discuss pricing. Again Rich was very helpful and straight forward with everything. Once I decided to purchase the vehicle, Ryan Mitchell in finance helped me out. He discussed very thouroughly financing options and found me a great rate. He then went over what was covered in the standard warranty and extended warranty options. Both did a great job and I was very satisfied with my experiance at Morries Nissan. More

Dameon was very informative and professional when i purchased a new frontier. when i bought the truck i picked the color night armor. after getting home i was disapointed with the color i chose. the purchased a new frontier. when i bought the truck i picked the color night armor. after getting home i was disapointed with the color i chose. the next day i went back to the dealership and asked Dameon about an exchange for a different color. no problem. Dameon made the exchange easy and pleasurable. thanks Dameon. ed More

Michelle and Aron the store manager treated us awesome. My wife and I had leased a car from them before and went back to purchase a new car. The experience was great and they made us feel like we were in My wife and I had leased a car from them before and went back to purchase a new car. The experience was great and they made us feel like we were in good hands. They also worked the price on the car we wanted as well as some of the packaged accesories we purchased. The experience was great and we love the points we can earn and the free oil changes for 36 months wow! We will definately advise everyone we know to go there for a great deal and even better service! Michelle was great from email contact to in the store contact! We were really pleased! More

The lease on my Nissan Sentra was up, so I came to return it and talk about leasing a brand new Nissan Sentra (because I have been SO happy with this vehicle, and I forsee myself continuing to lease/buy new it and talk about leasing a brand new Nissan Sentra (because I have been SO happy with this vehicle, and I forsee myself continuing to lease/buy new models of the Sentra for years to come!) I worked with Sales Consultant Michelle Fussy. She was an absolute pleasure to work with. Very patient with all my questions and concerns, and clearly doing her best to get me the best deal possible on my new lease. She made the process of turning in my old vehicle and leasing a new one VERY easy. Everyone I've come in contact with at Morrie's Nissan has been very friendly and helpful - both in the sales department and in the shop. I will be returning to Morrie's once this current lease is up. I've had a very good experience with this dealership over the years, and I highly recommend it to anyone looking to buy/lease. More

We purchased a NEW 2010 SENTRA. You made buying a car painless. Thank you Rich for your AWESOME SERVICE and being with us through the whole process. We got the car exactly how we wanted it. The staff at painless. Thank you Rich for your AWESOME SERVICE and being with us through the whole process. We got the car exactly how we wanted it. The staff at Morrie's are so professional and nice. No pressures on our part. You were there for us!!!! Michael and Collette More

Very good service and very attentive to our needs. I would highly recommend. The dealership found a car that was out of state and worked out a plan to get it here. The car specifics were covered thoroug would highly recommend. The dealership found a car that was out of state and worked out a plan to get it here. The car specifics were covered thoroughly and the car was delivered in great shape. Excellent sales person(Michelle). More

We were greeted when we walked in the door. We came looking for a good deal on 2 new vehicles. We knew what we wanted to pay for the new ones and what we wanted on trade. We had our deal in less than a looking for a good deal on 2 new vehicles. We knew what we wanted to pay for the new ones and what we wanted on trade. We had our deal in less than an hour. We were very pleased with the professionalism of the staff. They were all so kind and made us feel so important. More