Morrie's Forest Lake Chevrolet

Absent Attention to Detail I hope our experience is the execption and not the rule for the dealership's sake and any customer who has purchased from them! We found the vehicle o I hope our experience is the execption and not the rule for the dealership's sake and any customer who has purchased from them! We found the vehicle online on their website and went to go see it on their lot in October 2018. We had to drive from Minneapolis. It was evening and already quite dark, but it checked out for what we were expecting and we made the purchase that evening, the broker even stayed late to help us with the paperwork which we appreciated. The next day we decided to adjust something on the paperwork and additionally had noticed what appeared to be staining on the top drivers side above the door. The vehicle had a dual sunroof, so this was quite concerning. When we arrived we also asked to speak with someone regarding the inspection and the concern markings. We were told, quite abrassively by the used care sales manager that it was only cosmetic staining and he refused to hear nothing else. We asked if it were to be a leak if we would be covered for that situation which we were told yes. About a week later we had rain and sure enough, it was leaking and wet. We had to drive again to Forest Lake to drop off the vehicle to have it looked at. We were told that it had been repaired, but I never was able to reclaim the paperwork on it. In total we spent HOURS driving to and from the dealership, it was incredibly inconvenient and quite honestly, the communication with the used car sales manager was honestly, unbelievably rude and lacked tact. My husband and I are reasonable people and both of us lost our cool communicating with him. The inattention to detail in retrospect was super concerning. As a consumer I recognize I, too am responsible for noting things, but amidst other things you'd hope that would be part of the dealerships integrity: the leaking sunroof, the missing back antenna, not reattaching the mirror clip after fixing the sunroof, lack of power in the passenger side locks, and the final straw was a month later I called to check on my plates to which the gal said, "wait, no one called you? They said they called you a month ago to get another signature." I had not received a call. They paid for another temporary license and air-shipped the paperwork for me to fill out. I'm not one to request "extra special" treatment, but I have worked customer service and know the power and importance of service recovery. There was little to nothing. A gas card (for all the extra driving from Minneapolis), perhaps sponsoring the extra key fob (there was only one with the car and there was no negotiating a second one at the time of purchase), anything that showed they felt poorly about the experience. The only saving grace of this situation was the saleswoman Deanna who I feel really did have our best interest in mind, spent time problem solving, and continued to advocate and make things right where she could, like when I discovered the car was missing it's antenna (she mailed me one). Unfortunately, unless Deanna is running the entire establishment I wouldn't recommend going there or ever plan to return there if I can help it! More

I would go no other dealership The salesperson was very welcoming and made us feel very comfortable in the dealership and on our test drive. I would recommend this dealership to all The salesperson was very welcoming and made us feel very comfortable in the dealership and on our test drive. I would recommend this dealership to all my friends and family. More

Rob is the man! Rob was extremely helpful and easy to work with. Never did he pressure us into buying the vehicle. He only wanted to help give us as much information Rob was extremely helpful and easy to work with. Never did he pressure us into buying the vehicle. He only wanted to help give us as much information as possible so we could make the right decision for ourselves. More

Go elsewhere! We should have walked away from this experience instead of proceeding to make a purchase! Here's my advice: go elsewhere! I've bought used vehicles fr We should have walked away from this experience instead of proceeding to make a purchase! Here's my advice: go elsewhere! I've bought used vehicles from other large dealerships and never experienced anything like this. Let me be clear and say that Joe was a decent salesperson to work with and has tried to help with the situation that follows. This is a management issue of not having proper follow through when a customer has an issue. When I drove 45 mins to see two vehicles I had called about prior to arrival, only one could be located. After locating the one of the two vehicles I was interested in, it was clear that the rear blower was not running, and I noted this to the sales person. He advised me to discuss the need for repair with the finance person. Finance encouraged us to purchase a warranty which would cover the cost or repairing the part. The warranty seemed like a good idea overall. It was expensive but we trusted what was being communicated about the warranty. Fast forward a couple months (we had a waiting period before being able to seek repair using the warranty), we learned that the warranty did not cover the $400 repair that we were told it would. We also had to have the transmission serviced for leaky lines, and old transmission oil. So, I spent another $800 on what should have been caught by the inspection department in the shop prior to sale. That would be the expectation of any other reasonable consumer. That was not covered either by the warranty I was sold. All in all, $1200 out the door in repairs right after buying the vehicle and warranty. The dealership has taken only responsibility to pay around $200 for the above $1200 total. To date, they have not made good of this promise, and after weeks of waiting we have not received a check. More details: My plates were stolen off my old car I traded in and I had to handle all the conversations with an angry gas station that was coming after me for pumping and ditching without any response from the dealership or help in rectifying the situation. More

My cady Very friendly, helpful and accommodating team of people to work with through the car buying process. They provided a very positive experience, in a v Very friendly, helpful and accommodating team of people to work with through the car buying process. They provided a very positive experience, in a very nice setting. More

Great buying experience We appreciated that our salesman Dan listened to what we wanted in a vehicle and worked with us to get the deal we wanted. All employees that helped i We appreciated that our salesman Dan listened to what we wanted in a vehicle and worked with us to get the deal we wanted. All employees that helped in our vehicle purchase worked together to make this an enjoyable experience. More

Another great experience at Forest Lake Chevrolet Cadillac Clem is and was very knowledgeable about the vehicle. He was very helpful in explaining the operation of the technical operations. This was very impor Clem is and was very knowledgeable about the vehicle. He was very helpful in explaining the operation of the technical operations. This was very important to me. He also gave me a tour of the dealership, after the remodel. Everyone at the dealership that I met were very friendly. More

Excellent 👌 Looking for new truck, this is the place. Helped located truck with the options I wanted. My last two vehicle purchases have been from Forest Lake aut Looking for new truck, this is the place. Helped located truck with the options I wanted. My last two vehicle purchases have been from Forest Lake auto group and would buy again in the future. More

Kind great service.tom and Kevin were very helpful and all Traded in a Dodge for a Dodge the service was great Tom and Kevin were great to work with all their employees were very helpful and nice made me feel Traded in a Dodge for a Dodge the service was great Tom and Kevin were great to work with all their employees were very helpful and nice made me feel comfortable great dealership. More

Time to Upgrade It was the right time to trade in a Malibu and move up to the new technology. Clem Schiele made it comfortable to make the change to the newer Malibu It was the right time to trade in a Malibu and move up to the new technology. Clem Schiele made it comfortable to make the change to the newer Malibu with lower miles and more technology to make driving easier and safer. A good afternoon for sure! More