Morrie's Forest Lake Chevrolet

This is by far the worst dealership I have ever dealt with in my entire life. Worst customer service, terrible quality work and they have no idea how to call you back after leaving a voice mail with 3 di with in my entire life. Worst customer service, terrible quality work and they have no idea how to call you back after leaving a voice mail with 3 different managers voicemails. This all started when I bought a 2023 Denali 2500hd Duramax. They asked me if I wanted to add paint protection film and undercoating rust protection spray and I stated I had it customized on my truck and I had a guy that could do it up where I live and he called the manager over to meet me and talk about how I wanted it all installed and they tried to over charge me right off the bat and I said I could do all this for cheaper from my guy that does an outstanding job. They also said they could do the truck all on a Friday and finish it on a Saturday. and then they ended up keeping it for 3 days right off the bat. So, after it was done and I came and got it there was a torrential downpour at the time so I didn't get to inspect the truck till I got home that evening and I noticed that the paint protection film was all messed up and installed extremely poorly. it was peeling off my bumper already, hood scoop, driver side panel as well as they only did a 1/3 of my tailgate and didn't do what I paid them to do on it. On top of that I had them take off my bug shield so they could wrap the film like it’s supposed to be on my hood, and they put a bunch of dents on the front right side of my hood. and as far as the undercoating spray I am looking at and they missed parts on the bottom of my truck. It was the worst work I’ve ever seen. I was very angry because they really talked up their "quality work" and the manager said he inspected everything to make sure it went out good at the time I signed up for this. Well clearly my truck was never inspected by anyone because this truck should have never left the shop looking like this in the beginning. This is downright pathetic. So, they told me to come in and just drop off the truck whenever I have time. So, I called the detail manager and the service manager and left them voice mails on Tuesday (11/14/23) saying that I had a chance to bring in my truck on Friday(11/17/23). I also left another manager a voicemail on (11/16/23) as well as calling my salesman Tyler in the morning of (11/16/23) so who said he was going to the get the bottom of this and get this straightened out right away and not one person from the dealership has called me back. I don’t think anyone there knows how to use a phone or check their voicemails. Clearly, they don’t give a xxxx about customer service at all. Very unprofessional. I have been way too patient through this and none of this should have happened in the beginning anyway. I would not recommend this dealership to anyone. Once they make their sale, they could care less about you. More

Great service! The whole crew was great! I will definitely return in the future! Thanks The whole crew was great! I will definitely return in the future! Thanks More

Working with Clem is great! He is easy going, honest, and open. I’m excited to be leasing a car for the first time! This definitely fits my lifestyle. Everyone at Morries C He is easy going, honest, and open. I’m excited to be leasing a car for the first time! This definitely fits my lifestyle. Everyone at Morries Chevrolet is polite and helpful. Thank you! More

It was a very positive experience to work with you in the purchase of my new car. You were great at communicating as we waited for the car to arrive. We appreciate your knowledge of the car and your availa purchase of my new car. You were great at communicating as we waited for the car to arrive. We appreciate your knowledge of the car and your availability to anwere more questions. Thanks so much. Debi and Clyde More

The process was great from start to finish. We highly recommend our salesperson Clem Schiele, as well as everyone else we dealt with at Morris’s Forest Lake Chevrolet. We highly recommend our salesperson Clem Schiele, as well as everyone else we dealt with at Morris’s Forest Lake Chevrolet. More

I moved to the area about 6 months ago and used the service center a few times. Everything was fine. Two weeks ago we took my daughter’s car in for a check engine light. She was given an estimate of $ service center a few times. Everything was fine. Two weeks ago we took my daughter’s car in for a check engine light. She was given an estimate of $2,100 to fix everything (sensors, wheel bearing, transmission flush). It was a tough decision because the car is only worth $3,000 but she didn’t want a car payment. She got the car repaired. We picked up the car and the check engine light came on 2 blocks from Morrie’s. So we went back. Now we need a new transmission! The “deal” was for an additional $1700. If the original estimate had been $3,900 we would have never done the repairs and she would have bought a new car. Morrie’s STOLE $2,100 from my daughter. She was robbed of $2,100 and has a car with a bad transmission. I have been a loyal GM customer for over 30 years because I have always been treated fairly. Morrie’s demonstrated that making money is more important than taking care of a loyal customer. When I replace my Silverado High Country it will not be Chevrolet More

This is the best dealership I ever bought my cars from. I really appreciate all the hard work they really do to put in to help other people. By looking at cars and figuring out which one is right for them I really appreciate all the hard work they really do to put in to help other people. By looking at cars and figuring out which one is right for them More

My experience was smooth and I was impressed with professionalism and overall kindness of everyone involved in purchasing a new car. professionalism and overall kindness of everyone involved in purchasing a new car. More

Clem is the best. He was incredible welcoming and helpful. Great service, professional and knowledgeable. He was incredible welcoming and helpful. Great service, professional and knowledgeable. More

Jake is awesome and did a great job taking care of all my needs and found a car that was perfect for me needs and found a car that was perfect for me More