Morrie's Forest Lake Chrysler Dodge Jeep Ram

Jolene was awesome. She helped us out many times. Really appreciate her. Would ask for her next time to check us in and help us out. She helped us out many times. Really appreciate her. Would ask for her next time to check us in and help us out. More

They take appointments they can’t fulfill. The communication from the service advisor is slow and often requires the customer make contact for updates. It shouldn’t take an entire week (7 days The communication from the service advisor is slow and often requires the customer make contact for updates. It shouldn’t take an entire week (7 days) to get a small warranty job completed with an appt. More

The team members at Morries are fantastic! Huge shoutout to Jolene. She was a fantastic communicator every step of the way. Huge shoutout to Jolene. She was a fantastic communicator every step of the way. More

Lake of communication regarding appointment between call center and service center. Had an email for an appointment cancelation for a vehicle I don’t own . Truck came in had coolant repairs and was leaking center and service center. Had an email for an appointment cancelation for a vehicle I don’t own . Truck came in had coolant repairs and was leaking worse the next morning due to a hole from a radiator hose pic tool in the heater hose at the water pump More

After waiting a week Michael Henry and diagnostics team got my car back on the road again! got my car back on the road again! More

The dealership accommodated my unrealistic schedule to get the truck repaired. Other dealerships would have said no. Awesome job. Totally satisfied. get the truck repaired. Other dealerships would have said no. Awesome job. Totally satisfied. More

I was happy to see the work that was done and how they walk you through everything that was done. walk you through everything that was done. More

Our truck was in the shop for 5 hours from drop-off to inspection. After diagnosing the vehicle, the team provided us with a list of issues, including items that had been recently replaced/ maintained at inspection. After diagnosing the vehicle, the team provided us with a list of issues, including items that had been recently replaced/ maintained at their facility. Our trust was compromised when additional maintenance was recommended that was not due, and when we were billed twice for certain services. Furthermore, we were asked to pay for a diagnostic test that, based on the recommendations given, we now believe to be unreliable. The manager emphasized that we had signed a consent form for the diagnostic and that payment was expected. They were not receptive to discussing the reasons why we felt we should not be responsible for the diagnostic fee, particularly considering the inflated costs of repairs that were not needed and the double billing. They offered to waive the diagnostic fee if we purchased a new truck that evening, which raises concerns about whether their primary goal is genuinely assisting customers with maintenance rather than encouraging sales through inflated repair costs. If my husband did not have the expertise to assess the situation, we might have paid for unnecessary maintenance and double-charged repairs. Based on this experience, we have decided that we will no longer return to this dealership for service or vehicle purchases. More

They do a nice job, paying attention to details and maintaining a happy, friendly environment. maintaining a happy, friendly environment. More

The dealership knowingly hid damage from me while looking at the car. Also did not report in the car fax of the damage and work done to the car. at the car. Also did not report in the car fax of the damage and work done to the car. More