Morrie's Golden Valley Cadillac

He had genuine concern about the problem that needed to be fixed. He worked very well with the customer in finding fair pricing and went out of his way to make the situation as good as it could be at the be fixed. He worked very well with the customer in finding fair pricing and went out of his way to make the situation as good as it could be at the time. When an additional problem was found later the same great customer service was displayed. Thank You. More

I honestly have never experienced service like I did at this dealership (very good). I went through some challenges when I originally picked out a vehicle. When it arrived the CTS did not have the trim pac this dealership (very good). I went through some challenges when I originally picked out a vehicle. When it arrived the CTS did not have the trim package I wanted. They quickly helped me find another one in Pennsylvania and had it shipped that day! When it arrived, it needed new tires and brakes, the manager said it would be taken care of...it wasn't. When I had the 50,000 mile service done this was identified. I questioned the sales person and sales manager about the tires and brakes...they agreed that they said they would do it and Morrie's covered it! Honesty and follow through, not only that, they put in a goodwill claim for some extra warranty items and got me a HUGE discount. The service department has won my business for sure and I will definitely see them again for my next Cadillac!!!!!!!!! Big thanks to Warren, Bob, and mostly Josh in the service department! More

I first walked into Morrie's Cadillac Saab just over a year ago, near broke and desperate for a cheap used car, wanting to look at a PB4W 99 Ford Taurus they had on their lot. Anna Sawyer was the first p year ago, near broke and desperate for a cheap used car, wanting to look at a PB4W 99 Ford Taurus they had on their lot. Anna Sawyer was the first person to greet me there and the person that I worked with through the entire process. Having never purchased a car from a dealership before and it being a dealership that mostly sold higher end vehicles, I was really nervous. From the very beginning, Anna and the rest of the crew treated me just like I would hope to be treated had I actually be purchasing a new Cadillac. They made me feel very comfortable and welcomed. 2 Months later, my fiance' was in the market for a new used car, and we didn't hesitate to come right back to Anna, knowing how well we would be treated there. Just over a year after buying my first car from Anna, I was finally ready to upgrade to something a little better than a 'junker', so Anna and I worked together for a couple of weeks to find me the perfect car for what I wanted in a car and how much I wanted to spend. I ended up with a 2007 Hyundai Sonata, and I couldn't be happier. I have recommended Anna to several friends, and one friend bought a car from her 2 weeks after I bought my Sonata from her, and they, too had a great experience. We have no desire to work with anyone else in the future as far as car purchases are concerned, and I will continue to recommend Anna to anyone I know who is looking for a car. More

I have been bringing my car to morris Cadillac for two years now and the service staff always makes me feel welcome. The few times my car has had problems they always get it fix the same day. One time the years now and the service staff always makes me feel welcome. The few times my car has had problems they always get it fix the same day. One time they even fixed the car in an hour with no appointment while I waited. I also enjoy the unlimited free car washes and free oil changes. Please keep up the good work guys. More

We have been given exceptional service by Pat Kyes - the General Manager of Morries Cadillac. We had the pleasure of dealing with him at Morries Kia (where we leased a Sorrento and purchased a used truck f General Manager of Morries Cadillac. We had the pleasure of dealing with him at Morries Kia (where we leased a Sorrento and purchased a used truck from him, both this past summer). Everyone we dealt with there, from the front desk, to the finance area, to Pat, made our experience a great one. Pat has now moved to Morries Cadillac and I went to have my Kia run through the car wash yesterday and to say hello to him at his new dealership. He greeted me at the door and insisted on taking the car through the wash himself! I have really enjoyed the carwash at the dealerships - any of the Morries stores will take my car through. That has been a great treat. I would highly recommend Pat and would share that Morries gives exceptional customer service! More

Amazing customer service - employees went above and beyond! These employees walked me through everything I needed to do if I ever had this problem again - I can't stresss how nice it was to be in a bu beyond! These employees walked me through everything I needed to do if I ever had this problem again - I can't stresss how nice it was to be in a business that actually believes in customer service! Thank you Morries!! More

ABSOLUTLY THE WORST SERVICE EXPERIENCE OF ANY CAR DEALERSHIP I HAVE DEALT WITH OVER THE LAST 28 YEARS. BROUGHT MY CAR IN DUE TO THE CHECK ENGINE LIGHT COMING ON, THE LIGHT CAME ON ON A SATURDAY AFTE DEALERSHIP I HAVE DEALT WITH OVER THE LAST 28 YEARS. BROUGHT MY CAR IN DUE TO THE CHECK ENGINE LIGHT COMING ON, THE LIGHT CAME ON ON A SATURDAY AFTERNOON, THE SERVICE IS NOT OPEN SATURDAY NIGHT OR SUNDAY. SO I BROUGHT MY VEHICLE IN ON MONDAY A.M. AND THEY SAID MY WARRANTY EXPIRED ON SATURDAY AND PROCEEDED TO DO THE WORK AND CHARGE ME FULL PRICE. I CALLED THE WARRANTY COMPANY GMPP AND THEY SAID THEY WOULD HAVE HONORED THE WARRENTY SINCE IT EXPIRED ON SATURDAY AND THE SERVICE DEPARTMENT WASN'T OPEN. THEY SAID NO ONE FROM MORRIES EVEN CALLED TO CHECK ON THE WARRANTY, AND THAT I WOULD HAVE TO SEND IN A LETTER AND MY RECEIPT TO GET REIMBURSED FOR THE REPAIR. THEY SAID IT WOULD HAVE BEEN EASIER FOR MORRIES TO HAVE JUST CALLED AND HAD IT APPROVED BEFORE THE WORK WAS DONE, INSTEAD OF ME PAYING FOR IT. ONCE MY CAR WAS FIXED I DROVE 3 MILES AND THE SERVICE ENGINE LIGHT CAME ON AGAIN. BROUGHT THE CAR BACK AND THEY FIGURED OUT THEY FORGOT TO HOOK A HOSE BACK UP AND THAT WAS THE PROBLEM. THEY HAD REPLACED THE SAME SENSOR THAT WAS BAD 25000 MILES EARLIER AND WHEN I HAD LEFT THAT TIME I DROVE 1 MILE AND THE CHECK ENGINE LIGHT CAME ON AND THEY HAD TO TAKE MY CAR IN FOR 2 DAYS, BECAUSE THERE WAS ANOTHER PROBLEM THEY DIDNT SEE THE FIRST TIME. JUST BAD MANAGEMENT AND VERY POOR CUSTOMER SERVICE, THEY DO NOT CARE ABOUT THE CUSTOMER IN THE LEAST. I HAVE OWNED 4 CADILLACS IN THE PAST(2 AT PRESENT) AND WILL CONTINUE TO OWN CADILLACS BUT WILL NOT DO BUSINESS WITH MORRIES EVER AGAIN! More

Nicholas was a fabulous saleman. Very knowledgable of the car and made the transaction very smooth. Very professional and would definitely see him again to buy my next vehicle. car and made the transaction very smooth. Very professional and would definitely see him again to buy my next vehicle. More

I had a great experience. Their "Buy Happy" program is excellent. The ability to return the car with no questions asked and having common wear items like tires and brakes covered for 6 months m program is excellent. The ability to return the car with no questions asked and having common wear items like tires and brakes covered for 6 months makes buying a used car so much less stressful. They let my wife and I test drive the car we wanted by ourselves (without a sales person in the car) and we could go where we wanted. They had no issues with us having the car inspected by our mechanic. The fixed price was below the private party blue book value for the car. The car is in great shape and has performed wonderfully. There was no pressure to buy the car and there was no pressure to buy extended warranties, extras, etc. We were shown the options and Justin accepted our choice and move on. It was all quick, simple, and stress free. More

Called asking for Internet Sales "PB4W" and Called asking for Internet Sales "PB4W" and John helped even though we had to go to another dealership for the vehicle. John helped me through the Called asking for Internet Sales "PB4W" and John helped even though we had to go to another dealership for the vehicle. John helped me through the entire whole process from test driving to purchase. I highly recommend PB4W. More