Morrie's Grand Ledge Ford

Recall appointment. First contact didn’t know anything about it. Contacted Service Manager.and appointment was scheduled. Done quickly while I waited. Good job! First contact didn’t know anything about it. Contacted Service Manager.and appointment was scheduled. Done quickly while I waited. Good job! More

Excellent customer service - even though they were short-handed on the day of my appointment! short-handed on the day of my appointment! More

Everything was handled professionally and as quickly as possible. Friendly welcoming staff, what you’d hope for in any organization. possible. Friendly welcoming staff, what you’d hope for in any organization. More

Absolutely wonderful efficiency and work quality! Could not be more pleased with the experience in service dept Could not be more pleased with the experience in service dept More

Their service department is one of the best I’ve ever dealt with. Promptly took care of my issues without any hangups👍 dealt with. Promptly took care of my issues without any hangups👍 More

i called from out of state and was connected to jordan, who was very professional and kind. i wanted a specific vehicle but couldn’t arrive for a few days, they were able to hold it, with a deposit of cour who was very professional and kind. i wanted a specific vehicle but couldn’t arrive for a few days, they were able to hold it, with a deposit of course, and scheduled a day and time i could arrive. jordan sent me all details and photos i asked for and who very prompt at asking any message i sent over several days. when i arrived jordan and lindsay got everything taken care of in a flash. jordan even walked me through some extra features i hadn’t thought to ask about. thank you all so much! if i lived nearby, i’d definitely be back. made my first ford buying experience top notch. highly recommend. More

Chris was extremely helpful. We didn’t get the problem fixed but he did all he could. We’re continuing to figure out just what the problem is. I will definitely be back to your s We didn’t get the problem fixed but he did all he could. We’re continuing to figure out just what the problem is. I will definitely be back to your service department More

Recently had an oil change done on my car. Used the valet service. They picked up the car, did the work and returned it. Big time saver for me Used the valet service. They picked up the car, did the work and returned it. Big time saver for me More

They were thorough and friendly. Explained the process and gave recommendations. I am a repeat customer. Explained the process and gave recommendations. I am a repeat customer. More