Morrie's Grand Ledge Ford

The people at Grand Ledge Ford treat you with both courtesy and respect. They do not assume that you are stupid. I went to a much closer Ford dealer first (Courtesy Ford in Okemos)where I have purchas courtesy and respect. They do not assume that you are stupid. I went to a much closer Ford dealer first (Courtesy Ford in Okemos)where I have purchased 4 previous times. They treated me as if I was an idiot. I drove many extra miles to visit Grand Ledge Ford who knew nothing about me. Within 1 hour I purchased a new Ford Escape. I was treated with both courtesy and respect. They offered a fair trade-in value for my 2004 ford Explorer (since I purchase on the "D" plan there is no negotiation on selling price of the purchase of the new vehicle). The salesman, Ross Ford, who makes very little money on a "D Plan" sale was outatanding. The F&I manager, explained how I could save money by taking rebates and refusing 0% financing. He was excellent. The owner, Mr. Merill even came out of his office and thanked me for driving many extra miles to visit his dealership. After buyig 4 vehicles at Courtey Ford, I've never even seen the General Manger there. Anyone located remotely close to Grand Ledge Ford is really making a mistake if they do not go to this dealership. I am so confident in my evaluation that I am willing to respond to anyone who has questions: email me at cooperm@bus.msu.edu. I can tell you much more. As a disclaimer, my brother is Ford dealer located over 750 miles from my locaion. I do not buy directly from him due to hassles related to titles, registration, etc. My positive review of Grand Ledge Ford has nothing at all to do with this relationship.. More

The recent purchase of my 2011 Ford Fiesta is the trird vehicle that I have purchased. Grand Ledge Ford is in my opinion the best dealer I have worked with. Their care and helpfulness is reminicent of th vehicle that I have purchased. Grand Ledge Ford is in my opinion the best dealer I have worked with. Their care and helpfulness is reminicent of the many good qualities that I experienced as a child 40 years ago. Very few dealerships have earned my trust and loyalty over the years. Grand Ledge Ford has done that and will be considered a part of my extended family for years to come. More

I used to own a VW Beetle and thought the service at that dealership was good because they would wash my car before I drove away. Then I bought a Mercury and was transferred to GL Ford when the dealership I dealership was good because they would wash my car before I drove away. Then I bought a Mercury and was transferred to GL Ford when the dealership I bought my car from closed. BEST TRANSFER EVER. Now, not only do I get great service on my car (including a car wash, thank you very much), but my baby son Tate and I are treated like friends when we go there! Everyone at GL Ford is so polite, friendly and thoughtful -- they clearly all love working there, because it shines through in how they treat their guests. I'm planning to get another car in the fall and a Ford it will be. I'm not leaving anytime soon with wonderful service like this. :o) More

I have had the pleasure of dealing with Philip Wright on several occasions, and I have been impressed by his eagerness to help with any situation from routine service to possible problems. He knows his cus several occasions, and I have been impressed by his eagerness to help with any situation from routine service to possible problems. He knows his customers and their wants and needs, and he makes every effort to meet their expectations. On this visit, Mike Fernholtz determined the cause of my concern, corrected the issue quickly, and had the vehicle back to me in short order. I am highly satisfied with the work. More

Upon entering service, the door was open right away, no waiting. The service guys were very friendly and helpful. The manager was called to look at the problem and responded right away. He fixed the proble waiting. The service guys were very friendly and helpful. The manager was called to look at the problem and responded right away. He fixed the problem with no wait or service fee. also let me know if there were any upgrades due he would take care of those for me as well. Thank you. More

Ben did a great job he had been assigned to me after my regular salesperson retired.I told him what I wanted he showed me several different cars. I drove the Fiesta and liked it. The rest of the people at regular salesperson retired.I told him what I wanted he showed me several different cars. I drove the Fiesta and liked it. The rest of the people at the dealership were very friendly. I was in and out in about 45 minutes with a new car. I think I got what I wanted at a price I could afford. More

Great dealership. Not pushy, just helpful. They actually talked us out of a more expensive package for the car to keep us within the price range we had in mind. I appreciated that they were trying to help u talked us out of a more expensive package for the car to keep us within the price range we had in mind. I appreciated that they were trying to help us find the best car for us, rather than just trying to get us to spend as much money as we could. We are extremely happy with the car and we would definitely recommend the place to others. It's worth the drive! More

This is the second time I have purchased a car via the internet. I explained my needs, listed the equipment I wanted and got quick accurate responses. As I was in Florida at the time I probably had many m internet. I explained my needs, listed the equipment I wanted and got quick accurate responses. As I was in Florida at the time I probably had many more questions than if it had been an eye to eye deal. Everything ended up just as I wanted and the car was delivered on time with the correct equipment and the price we agreed upon early on. Grand Ledge Ford is a good place to do business. More

I made the appointment for 8a expecting 1.5 hours of work to be done and it was done in the allotted time. I was greeted immediately, had my paperwork done efficiently, was shown the reason for my air leak to be done and it was done in the allotted time. I was greeted immediately, had my paperwork done efficiently, was shown the reason for my air leak in my tire and what was done to correct it, the tires were balanced and the oil changed within a reasonable amount of time. I was also able to be driven to where I had to have other business conducted and retrieved very quickly. It all worked out very well and am doing it again next week with my other vehicle. More

Philip is efficient and friendly. He explains in detail the options avaiable without pressure. I feel he is striving to provide the service I need. Mike's work in the shop has been very reliable. He has the options avaiable without pressure. I feel he is striving to provide the service I need. Mike's work in the shop has been very reliable. He has serviced our vehicles numerous times without errors. More