
Morrie's Grand Ledge Ford
Grand Ledge, MI
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I am always pleased with the level of service I receive from the entire service team at Grand Ledge Ford. They are quick and reliable and, more importantly, trustworthy. When I am in for an oil change and from the entire service team at Grand Ledge Ford. They are quick and reliable and, more importantly, trustworthy. When I am in for an oil change and find out that additional work is required, I trust that it is true and not a service ploy. More
Thoroughness and attention to detail pretty much sums it up. Whenever I have needed service, the employees have treated me as a customer and guest. The service area is always clean and inviting, and the s up. Whenever I have needed service, the employees have treated me as a customer and guest. The service area is always clean and inviting, and the service writers take time to listen to my every concern Work performed has been top notch. Would highly recommend to anyone needing service. More
Overall very professional and pleasant environment. They were able to accommodate me without an appointment. Did receive updates on the vehicle. Only complaint would be that I would have liked more timely u were able to accommodate me without an appointment. Did receive updates on the vehicle. Only complaint would be that I would have liked more timely updates. Would definitely return for service and recommend to others. More
People don't often buy cars, so you automatically are at a disadvantage when you deal with people who sell cars for a living. When I bought my car from Grand Ledge Ford, I got exactly what I wanted. I tol a disadvantage when you deal with people who sell cars for a living. When I bought my car from Grand Ledge Ford, I got exactly what I wanted. I told them what my price range was, what features I wanted, and Karl immediately showed me cars in their inventory that fit what I wanted (For comparison, earlier that day I want to another dealership, told the salesman what my budget was, test drove a car, and the starting price of that car was several thousand dollars over what I wanted to pay, and I only found out after I test drove that car.) The guys at Grand Ledge Ford were attentive to my needs, they even scraped off the parking sticker of my trade-in so I could get a new one for my new car. Plus, they already had a relationship with my credit union, so my loan was approved easily. More
This is the second vehicle that we have purchased from Grand Ledge Ford in the last siz months. I would highly recommend them to anyone. Kim & Fernando were great to work with. Kim kept us updated on the Grand Ledge Ford in the last siz months. I would highly recommend them to anyone. Kim & Fernando were great to work with. Kim kept us updated on the status and delivery of our F150. I was one of the best experiences that we have had purchasing a vehicle. More
Colleen Jennings was behind my purchase and she was wonderful! Now when ever I need to go in for oil changes and check ups I can count on Phil Wright to make the process fast, friendly, and I know ever wonderful! Now when ever I need to go in for oil changes and check ups I can count on Phil Wright to make the process fast, friendly, and I know everything that was said was done...Was Done. Keep up the great work! More
I took my car in for a check engine light. I also had a brake light flash once so I ask them to check. I informed them that I was limited in funds and told how much I could afford. When they checked the ca brake light flash once so I ask them to check. I informed them that I was limited in funds and told how much I could afford. When they checked the car they found serious brake problems rear wheels. Bad brake cylinder blown. They showed me the problems they found and the condition of the parts before beginning work. They worked with me on cost and went beyond what I would expect from a car dealer doing repairs. I can not thank them enough for their concern and help in repairing my car. I would recommend Grand Ledge Ford to any one who needs service. More
We bought our Ford Edge at Grand Ledge Ford in 2007 through Laura Dickenson. It was a pleasant experience and when we are ready to buy again, we will return. We have returned to Grand Ledge Ford for through Laura Dickenson. It was a pleasant experience and when we are ready to buy again, we will return. We have returned to Grand Ledge Ford for oil change and tire rotation on the Edge since we bought it. This speaks volumes because, we live near Port Huron, MI and drive 90 miles to get service done. I have never gone anywhere else because of the experiences I have had at Grand Ledge Ford. More
Staff were extremely helpful, courteous, professional, and proficient at their jobs. Grand Ledge Ford is a high-quality dealership. After 30+ years with GM vehicles, we have truly converted to Ford & and proficient at their jobs. Grand Ledge Ford is a high-quality dealership. After 30+ years with GM vehicles, we have truly converted to Ford & are a Ford family! Our daughter leased her car from Grand Ledge Ford in 2008 before heading out East for grad school. My husband leased his car 3 weeks after our daughter. We returned to take advantage of the lease pull-ahead & have a beautiful 2011 Fusion. While there, we found a 2008 Ford Focus for me with very low mileage which we couldn't pass up. So, 4 Fords over 3 years!! Our daughter will most likely buy her Focus. Thank you for the quality work and professionalism at Grand Ledge Ford. We appreciate a job well done! More
Once again, Grand Ledge Ford has come through for me. I wasn't able to make an appointment since my problem occurred late Saturday night, but I took it in Monday morning and the service team had me diagnos wasn't able to make an appointment since my problem occurred late Saturday night, but I took it in Monday morning and the service team had me diagnosed and fixed by the end of the day, despite my poor explanation of the issue ("It seems to be going clunk-clunk-clunk when I turn left...you know?"). Turns out I had broken my left rear stabilizer. The courtesy shuttle got me to work after a bit of a wait and I was able to get on with my life. I also love that they can now email the quote. My only small complaint: I wish the online appointment feature of their website was up and running. Seems like it's been down for a while now. It's an extremely convenient tool, so I look forward to when it's repaired. More