Morrie's Grand Ledge Ford

I took the vehicle in for routine service and also had a concern about a chirping noise that was coming from the rear of the vehicle. I was offered transportation to a destination of my choice, but chose t concern about a chirping noise that was coming from the rear of the vehicle. I was offered transportation to a destination of my choice, but chose to wait at the dealership. While waiting, I met with bhe business office with regard to extending my warranty coverage. Even though I did not have an appointment, I received prompt courteous service with a good explanation of options and cost. By the time I had finished there the vehicle was ready, the rear brake pads and plates had been replaced under warranty and the chirp was gone. Great service and friendly people. More

WEnt in for a Sync repair and it was completed very quickly and effectively. The service rep was quick to get me looked after and Randy did a complete redo on the sycn to get the system to take the new quickly and effectively. The service rep was quick to get me looked after and Randy did a complete redo on the sycn to get the system to take the new updates. Was in and out in less than an hour and job was checked with me in the car to make sure it worked More

The sales staff and finance team were very knowledgeable of the products being sold and the rebates and finance options available to get me the best deal possible. I nefer felt pressured to purchase a vehi of the products being sold and the rebates and finance options available to get me the best deal possible. I nefer felt pressured to purchase a vehicle. The staff went out of their way to get answers to any questions that I had. More

I have worked with Phil on several occasions since I bought my new vehicle. He has always be kind and courteous. I know when he is in charge of my car, it will be a good service visit. I also enjoyed bought my new vehicle. He has always be kind and courteous. I know when he is in charge of my car, it will be a good service visit. I also enjoyed working with Doreen Fuller who sold me the vehicle. She also sold a vehicle to a co-worker and both of us really liked her no pressure style. More

Chris listened to my requests and took the time to work out all the pieces of the puzzle I needed to make the sale. He was cordial, understanding and willing to go the extra mile. I had been to at least f out all the pieces of the puzzle I needed to make the sale. He was cordial, understanding and willing to go the extra mile. I had been to at least five other dealerships in the past weeks, and this one by far was the best for customer service in sales. Judy in Finance also was friendly, understanding and detailed. I enjoyed meeting them both and am happy with my new 2011 Ford Focus. Thank you! Tammy M. Eaton More

I always bring my Ford Tauraus into Grand Ledge Ford for all my servicing needs and feel they are always very through and fair. Letting me know what is needed repaired immediatly and what can wait until the all my servicing needs and feel they are always very through and fair. Letting me know what is needed repaired immediatly and what can wait until the next time. I also really like the new Owner Advantage Rewards program. More

Not only have we been satisfied but because of previous purchases we returned. Three years ago we found ourselves needing to replace both of our vehicles within a short time and Dorene helped us get the b purchases we returned. Three years ago we found ourselves needing to replace both of our vehicles within a short time and Dorene helped us get the best possable valure for our money. Earlier this year our son had an acident with one of those vehilces and again Dorene helped us replace it. This time with a brand new car. The Grandledge Ford Family is the best experience my wife and I have had in our 22 years of marriage. More

During my 20 years in Lansing, I have bought a number of vehicles for myself and my family at Grand Ledge Ford. I have always had courteous and informative communication with the Sales and Service staff. vehicles for myself and my family at Grand Ledge Ford. I have always had courteous and informative communication with the Sales and Service staff. Upon completion of service on my vehicles and after purchase of a vehicle, Grand Ledge Ford has always called me to see if I am totally satisfied, which I appreciate. More

While vacationing in Michigan, the dash got hot to touch. When Mr. Wright registed vehicle in, he discovered recall notice. From that point on, the entire team worked together as Adam spotted a crack in the When Mr. Wright registed vehicle in, he discovered recall notice. From that point on, the entire team worked together as Adam spotted a crack in the axle along with finding the problem with the battery. Jerry drove vehicle to diagnose dash problem, and Tony expidited replacing the axle. Mr. Wright made sure that the Ford Company took care of me, by making sure I did not make the long trip back to Tennessee without repairs being done as well as making sure I had a rental car for the short period of time it took for them to do all repairs. Julie handled all charges and got us on our way. We are very thankful for all the kind help and skillful staff that Grand Ledge Ford provided us when we needed them. More

Colleen went above and beyond to help us find the vehicle and amenities we were looking for by spending numerous hours researching and arranging for a brand new car with a price that beat another local deale and amenities we were looking for by spending numerous hours researching and arranging for a brand new car with a price that beat another local dealership's deal. In addition, she provided us with friendly and warm service! She was truly a pleasure to work with and I would highly recommend her and the dealership to anyone looking for a car. It was a wonderful experience! More