Morrie's Grand Ledge Ford

Outstanding customer service!!!!! I have been looking at Ford Trucks for quite a while but finally decided to actively pursue purchasing. I knew what I wanted but did not know all of I have been looking at Ford Trucks for quite a while but finally decided to actively pursue purchasing. I knew what I wanted but did not know all of the parameters. Josh worked closely with me on setting the parameters of what options were available within my budget. He ended up finding a vehicle with everything I wanted. He was pleasent thru the entire process despite me being demanding. Then after the purchase he took lots of time to explain the features of the F 250, as I have never owned a Ford. Once this was completed he introduced me to the sales manager and service manager and actually took my wife and I on a tour of the service department. This was a 'first' for me after 40 years and my eleven purchase of a new vehicle. More

I came,I saw, I bought Walked in to the showroom. Josh Preston introduced himself. Told him what I was looking for. He showed me what they had, I liked, we crunched some Walked in to the showroom. Josh Preston introduced himself. Told him what I was looking for. He showed me what they had, I liked, we crunched some numbers, done deal. Thanks More

Honest & Professional I was a Grand Ledge Customer. I long for those days. During the 5 years that I took my car there, they were the most helpful, flexible, courteous, & I was a Grand Ledge Customer. I long for those days. During the 5 years that I took my car there, they were the most helpful, flexible, courteous, & professional. No scams, no gimmicks, no extra inflated fees. Unfortunately due to a move, I can no longer service my vehicle there. However, they have still been extremely helpful and continue to advice me with accurate information regarding warranty issues and potential service issues. Help is only a phone call away for me to get the accurate information. Their Service Manager Brian is amazing, and definitely leads by example. Nate was great as well as a service adviser and truly went above and beyond to accommodate schedules. More

car buying experience I worked with Josh and from the start he was great. We conducted most of our business via text and email. Josh was quick with responses and answered a I worked with Josh and from the start he was great. We conducted most of our business via text and email. Josh was quick with responses and answered any and all of my questions, i did not feel as i was being hounded and pressured into buying something . I was initially bouncing back and forth between options and models and had many questions along the way, Josh was patient and honest in trying to get the best deal for me while keeping my wants and must haves in mind. I will be buying from GLF in the future. More

Great customer service! This is the second vehicle I’ve purchased from Josh Preston at Grand Ledge Ford. I found him to be an honest, hard working and low pressure salesman. This is the second vehicle I’ve purchased from Josh Preston at Grand Ledge Ford. I found him to be an honest, hard working and low pressure salesman. I felt both times that he was more interested in selling me the right vehicle for me than just putting me in anything he thought he could move. I plan to buy my next vehicle from him the next time around too. Highly recommend. More

Lease new Ford Escape This is the best dealership I have ever dealt with. They are all very friendly and helpful- and listen to you and what you want in a vehicle ( very im This is the best dealership I have ever dealt with. They are all very friendly and helpful- and listen to you and what you want in a vehicle ( very important). Rob Beckwith is an outstanding person and salesman! The service dept is equally outstanding and trustworthy. I guess I'll have Fords and Lincolns the rest of my life because I like and trust this dealership and Rob so much? Thank you! More

Great buying experience Saw vehicle that I was interested in on line, Scheduled a test drive and was introduced to sales consultant Josh Preston. After test drive made offer Saw vehicle that I was interested in on line, Scheduled a test drive and was introduced to sales consultant Josh Preston. After test drive made offer on vehicle. Josh immediately presented my offer to a Mgr who came back with an offer that was very close to what I had expected. Purchased car and so far very happy. Josh was very professional and accommodating in making by buying experience at GLF as effortless as possible. You won't be disappointed so give them a try on your next car purchase. More

easy to buy Getting to the buying point is difficult. I want a complete online service. The one doing the intake on the internet shouldn't hand it off to a salesm Getting to the buying point is difficult. I want a complete online service. The one doing the intake on the internet shouldn't hand it off to a salesman. The handoff wasn't easy the first time I tried. Then I complained to the owner who asked for feedback, and the next time they hooked me up with one person who could complete the deal rather than 7 different people between internet (2), sales (4) and finance (1). More

Outstanding Service I recently purchased an Ford Escape. My sales Consultant was Craig Ervin. Craig made my experience of looking for a new car very easy. He listened I recently purchased an Ford Escape. My sales Consultant was Craig Ervin. Craig made my experience of looking for a new car very easy. He listened to my needs and worked very hard to find the right match for me. The whole process of determining the right car to the financing to the closing was very smooth and Craig was there the entire time, explaining each process in detail. Once I was approved for the Ford Escape, I mentioned a scratch on the console that bothered me. Craig assured me that it would be fixed, and not only fixed, but completed very professionally. As the weeks followed after my purchase, Craig stayed in contact with me in regards to the process to have the console fixed. Craig made all the necessary steps work - from scheduling the time with the painter, to the time I was to bring my car in, to arranging a loaner car for me for the day. When I picked up my car I was amazed at the beautiful job the painter did. No one would every know that there was a scratch in the console at one time. I am so happy with the service I received. I am sure to recommend Grand Ledge Ford to everyone, and they MUST see Craig. This was a different car buying experience for me and it was awesome. Thank you Craig for all you did to help make my experience "awesome". I vote you as the "Sales Consultant" of the year! Carolyn Murray More

Exceptional Service Great Experience I stopped by the dealership because I had done a lot of research on the car that I was interested in and also had heard great reviews on GLF; Walked i I stopped by the dealership because I had done a lot of research on the car that I was interested in and also had heard great reviews on GLF; Walked in and was greeted by Eric... very friendly; knowledgeable; professional; and very helpful; located the car I was interested in quickly and within a few days I was driving my new car.. Jim Himebaugh was involved in our financing and he was outstanding also and was able to help my husband and I get the exact financing that we wanted... and as a side note I have had to return to the dealership a few things for "help" with my car and Eric every time would be right there to resolve my problems ... What a great guy! Outstanding customer service especially for today's standards which most the time you usually can not find everyone around to help you! Thank you so much! More