Morrie's Inver Grove Mazda

My Morrie's experience The moment I walked in the door the hospitality was there. They treated me very well and I did. It feel pressured at all. They asked me what I was loo The moment I walked in the door the hospitality was there. They treated me very well and I did. It feel pressured at all. They asked me what I was looking for and I had done my homework and showed them the vehicle I wanted, then we went right to work. It took me about a month until I found the right car. The cars I looked at and tested we're ones I choose and they even fix a vehicle I didn't even purchase, but that shows me their dedication to the customer. I would go back in a heartbeat and recommend Morrie's to anyone. More

We love Danny from Morrie's! We had a great experience at Morrie's. Danny presented our options to us very clearly and honestly. He worked with us every step of the way to make su We had a great experience at Morrie's. Danny presented our options to us very clearly and honestly. He worked with us every step of the way to make sure we got the best deal we could. We drove off the lot with exactly what we were looking for. More

Was looking for Toyota Tacoma. Out shopping around, knew I wanted a Toyota Tacoma. Chas (Charles) sat down with me, patiently looked at everything on the lot, took me out for a test Out shopping around, knew I wanted a Toyota Tacoma. Chas (Charles) sat down with me, patiently looked at everything on the lot, took me out for a test drive. Upon returning to lot, he processed a myriad of questions going through my head. Then, took the time to look at all the Tacoma's on all Morrie's lots, and offering to bring them over for me to test drive if interested. He patiently spent a good two hours with me as I processed. Of all the sales associates I spent time with in the last week, he was by far my most favored. In fact, it was difficult to call him and tell him I had went with another choice!! I thank Chas for all the help, and Thank Morrie's for hiring good staff. More

Awesome sales person, no regrets on my purchase I want to thank Eric on doing a great job. He was incredibly knowledgeable about all aspect of his products and was willing and able to answer all my I want to thank Eric on doing a great job. He was incredibly knowledgeable about all aspect of his products and was willing and able to answer all my questions. He did a great job of selling, while never making me feel pressured about anything. I was simply planning on test driving that night, and not buying, but left with a low mileage 2012 Mazda3 that I love, and I feel like I got a great deal on it. If you want to shop for a car with a welcoming knowledgeable atmosphere, I recommend going to Morrie's and asking for Eric. More

BUYER BEWARE I was very excited when I found a 2008 Subaru Impreza hatchback that was within my price range at Morrie’s Inver Grove Mazda. Initially, the car looke I was very excited when I found a 2008 Subaru Impreza hatchback that was within my price range at Morrie’s Inver Grove Mazda. Initially, the car looked nice and I liked how it drove. I even liked our salesman (I’m not posting his name here because I truly believe his has ZERO fault in this and was nothing but gracious). When the time came to sign the papers, we met with a rep from the finance department (who I later learned was extremely new on the job). While I was going through the paperwork, my boyfriend asked if we could see the title and a few other questions in regards to the transfer and chain of title (as we had done our research and knew the car was from NJ and purchased at auction). The finance rep seemed taken aback and replied with an annoyed response about privacy laws and how the title is in a warehouse. It is directly stated on the website of Lori Swanson, MN Attorney General that licensed dealers are required to keep titles on premises. When we returned the next day to provide final payment and auto insurance information, we asked for a photocopy of the title application I had signed the night before, so we could verify some information. When we asked the rep for the copy, he was very short with us, borderline aggressive, and lashed out at my boyfriend. He was saying things about how he didn’t see why we needed a copy, did we think they didn’t legally own the title, and why would they risk their license on not having a title. Knowing they had a 7-day return period, it was solidified in my mind right then that I would be getting an independent inspection and taking some time to reconsider, given how this deal was souring. My mechanic looked it over and found a handful of problems ranging from easy/cheap to fix (air filter, worn belts, tire pressure light) to WOAH (DUCT TAPE holding the fender together and seeping head gaskets). The $90 I paid for that inspection was the best money I’ve ever spent. I called Morrie’s from the parking lot of my mechanic to inform them that I was on my way to return the car and the service manager claimed he had no idea these issues were present. My mechanic had no reason to lie to me, they didn’t even provide me a quote for the work that was needed. I got the final run around when the time came for them to give me my check back and they told me I would have to call my bank and have a stop payment put on it. It was 7:30 PM so I would have to call the bank in the morning. On the phone the next day, my bank tells me that Morrie’s had already deposited the check and I would have to get a check back from them. I call Morrie’s again, extremely frustrated, and they tell me “Oh the check had just been deposited before you were here and the billing team left.” It was like pulling teeth to get the whole truth out of them! I tell the billing guy om the phone I my check in the mail that same day. I get a call back 15 minutes later and they tell me the check was just put in the mail. I then email the woman I had contacted at Morrie’s previously about the return policy asking for confirmation that the check was sent that day. I didn’t hear from her for the rest of the day. I emailed her the next morning to follow up on my request and she gave me the contact information for the guy in billing I had spoken to the previous day. I emailed him and asked for confirmation that the check was mailed the day before. He sent me a copy of the check and a tracking number and said the check went out in the mail yesterday. I looked up the tracking number and there is no package associated with the number. So, I emailed him asking for an updated tracking number and he said – “I apologize, we didn’t get our GM wasn’t here to sign the check yesterday, it was sent out today and you should have it tomorrow. The tracking number is correct and should be in their system soon.” (this is verbatim from his email). I replied and asked to have their General Manager call me personally. The GM and I spoke, and he offered to have the check hand delivered to me that day, which I accepted, for good reason. More

Went Great! I purchased a new car from Morrie's. I went to many different dealers such as Chevy, Honda, Nissan, Toyota, Subaru, and Dodge. At all dealerships I I purchased a new car from Morrie's. I went to many different dealers such as Chevy, Honda, Nissan, Toyota, Subaru, and Dodge. At all dealerships I knew what I wanted and most salesman just played games or didn't take me seriously. I contacted Morrie's and within a 15 minute phone conversation they found the vehicle I wanted and within an hour I had a real price. And a great price! They got the car to the dealership for me to test drive from another state in a day, and also gave me the out the door final price and deal. This was actually difficult at many of the other dealerships. I was greeted with great staff that were professional and quick. The staff was also considerate to our need to hurry. I paid the quoted price, and drove off with my new car. I've purchased many new cars, and this was by the far the best process I've experienced. My thanks to Jesse and Bob, and I fully recommend them. More

Friendly and Professional We had a great experience with purchasing our first car in US. All our questions were answered, all informations were provided. It took us time to mak We had a great experience with purchasing our first car in US. All our questions were answered, all informations were provided. It took us time to make our decision and no one was rushing us. They took extra effort to help us out, since we came unprepared to buy a car. Great day! Special thanks to our salesperson Steven O'Conner! More

Friendly and Efficient! Stephen was a very friendly and helpful salesperson, and went above and beyond for me. Dan was also very helpful and efficient in the service departme Stephen was a very friendly and helpful salesperson, and went above and beyond for me. Dan was also very helpful and efficient in the service department. More

A wonderful experience for my son's first time car purchase We appreciated a purchase with honest, frank information so as to no cloud my son's decision. We did our research and knew what we needed coming in. We appreciated a purchase with honest, frank information so as to no cloud my son's decision. We did our research and knew what we needed coming in. Eric and staff made it happen. More

Sweetness My wife and I were on the hunt for a 3 row crossover.. We visited several dealerships, but landed at Morries IGH Mazda. Amazingly nobody did anything My wife and I were on the hunt for a 3 row crossover.. We visited several dealerships, but landed at Morries IGH Mazda. Amazingly nobody did anything to chase us away. Our experience with all members of their team was consistently excellent, but for one understandable hiccup in the finance office that was quickly resolved. We noticed everyone there works well together in their roles and actually seem to like each other. The effect is synergistic. We felt we received excellent value for our trade and a fair price on our purchase. Win win for us and Morries. Our salesman Steve went above and beyond my expectations. Kudos also to Angela, Gabe, Bryan, and Josh for their grace, professionalism, expertise, and making this the best car buying experience in my 67 years. If you're in the market for a car, check 'em out. You'll be glad you did. More