Morrie's Minnetonka Mazda

Great service, attention, and care at Morrie's Minnetonka Mazda. Phil answered all my questions and even made a video to explain car features. Quick and easy process to buy my first car! Mazda. Phil answered all my questions and even made a video to explain car features. Quick and easy process to buy my first car! More

Great communication, friendly people. Gave a good trade-in price. Would recommend again to anyone Gave a good trade-in price. Would recommend again to anyone More

On May 26th I went to Morrie's Maxda to browse as I was uncertain what I was looking for. I was greeted warmly by Darius Reid. After a few quick questions he had me test driving a CX-5. Before I knew it, I uncertain what I was looking for. I was greeted warmly by Darius Reid. After a few quick questions he had me test driving a CX-5. Before I knew it, I was working with Teresa Tescher to discuss financing. Teresa was quick, through and knowledgeable. I highly recommend both of them. More

Our salesman Will was great. Very easy to deal with. Thanks again for the great service Very easy to deal with. Thanks again for the great service More

Their customer service is impeccable. Sam, Justin and Teresa are extremely prepared with detailed market pricing comparison and well reasoned advice. Highly recommend their company and Sam, Justin and Teresa are extremely prepared with detailed market pricing comparison and well reasoned advice. Highly recommend their company and Sam, Teresa and Justin who oversees the entire process. More

I’m so happy my new Mazda cx5 premium plus. Everyone at the Minnetonka Mazda was so helpful, especially Griffin. Everyone at the Minnetonka Mazda was so helpful, especially Griffin. More

Very attentive, professional team. Love working with Jordan Lyga and Will. Will provided continuous updates during the process. Jordan really knows his product well! I’ve been a loyal Love working with Jordan Lyga and Will. Will provided continuous updates during the process. Jordan really knows his product well! I’ve been a loyal customer, 4th car in. More

Excellent service and patience. Hayley is the best salesperson I have ever encountered by far. She sent us a video before the visit, spent so much time explaining everything and che Hayley is the best salesperson I have ever encountered by far. She sent us a video before the visit, spent so much time explaining everything and checking in with us, and was very personable. She is a superstar! More

Very friendly staff. Easy to work with. Wasn't pressured into anything. They were thorough with explaining any extras that I may be interested in for the vehicle Easy to work with. Wasn't pressured into anything. They were thorough with explaining any extras that I may be interested in for the vehicle More

I will start off by saying that I did not want to resort to writing a negative review, but I believe it was warranted as I haven’t been able to get a resolution, or any sort of explanation communicated to m to writing a negative review, but I believe it was warranted as I haven’t been able to get a resolution, or any sort of explanation communicated to me from anyone on the sales team at Morrie’s Minnetonka Mazda. I was there test driving a vehicle I intended to buy on 2/12/25. I communicated to them that I needed to pick up a check from my bank and that I would be able to return on Friday 2/14/25 to pickup my car. I had a purchase order in hand from the dealership and they knew full well that I was on my way to get my money and that this sale should have been marked as pending. Friday morning arrives and I get a text from the salesmen stating that Morries had sold my car to someone else yesterday. At this point I had my cashier’s check and other paperwork in hand, and I was ready to head down to the dealership in an hour. Nobody gave me the courtesy of a phone call, text nor email the day before to even let me know that someone else was interested in my car. They never gave me a chance to get down there. I wasn’t given a single warning. In addition to this, I have tried on four different occasions to get ahold of the salesmen, Rex, just to get answers as to how things went down. He has been ducking ever single call and text. I tried calling the main number to get ahold of the sales manager and they are never available, even when I am lucky enough to have someone pick up the phone. Shame on the sales manager for allowing this sort of thing to happen. To allow a sale to go through knowing full well there was already a pending sale… and then not even give me the courtesy of a phone call before it sold. All this to say, this dealership is not customer friendly. Regardless of their dealership rules and how they do business, these kinds of practices breed a bad reputation for the Morries name. I ask the sales team to please take this from the customers perspective. Would you want your vehicle sold out from under you too? And not have your chance to claim it before it sold to somebody else? Would you want to be left in the dark and not know that you didn’t get the car until after it sold? I urge any prospective customer of Morrie’s to please proceed with caution. I gave Morrie’s the chance to defend themselves but again, I was ignored. I feel that I must result to this review in hopes that it prevents a future unsuspecting customer from the same thing I had to put up with. More