Morrie's Minnetonka Mazda

We found Ben very professional, and attentive without being pushy. He provided good accurate information and paid attention to detail of our circumstances. Staff at the dealership were in general excepti being pushy. He provided good accurate information and paid attention to detail of our circumstances. Staff at the dealership were in general exceptionally friendly. More

I was working with John Sullivan. I had a great experience at Morrie's in purchasing my new 2014 Mazda CX5 recently. John was low-key answering questions and providing information. I was given th experience at Morrie's in purchasing my new 2014 Mazda CX5 recently. John was low-key answering questions and providing information. I was given the time to test drive a 2013 and 2014 CX5. I felt no pressure and the one-price philosophy made it very easy. It has been 17 years since I purchased my last vehicle, so this time it was a much nicer experience. John showed us the Mazda test drive route. The route was great way to drive the SUV under varying road conditions. Morrie's also purchased my current vehicle, and that experience was also very good, I received a fair price on my vehicle and the process was so easy. More

I have been going to Morrie’s Minnetonka Mazda for almost 19 years now & that’s because of their Service Department. I always look forward to going there, as it is always a pleasant experience. Jim Cruz 19 years now & that’s because of their Service Department. I always look forward to going there, as it is always a pleasant experience. Jim Cruz is the Service Manager I deal with the most (99.9%), unless he has a rare day off. I consider him as family & a friend, I don’t recall the exact number of years that Jim has been a Service Manager at Morrie’s, but it has been quite a few years. He always greets me with a smile, we always have something to chat about, he makes me feel welcome, not like some other businesses that just treat you like a “customer”, that’s a big plus in my book. He always explains what is going to be done on my vehicle in basic terms that I can understand, aside from an oil change, I understand that. Whatever time frame Jim gives me for the work being done is always right on target or slightly sooner. I will only buy Mazda vehicles because of the wonderful experiences I have had over the years at Morrie’s Mazda. Also when I bought my last vehicle, I asked Jim to refer me to a Salesperson that I would be really comfortable with, as Jim knows my personality & I trust him. He also did an excellent job with that & I totally enjoyed my experience with Anne Brick from Sales. I can’t tell you enough how much I appreciate Jim Cruz, Service Manager. If by chance when I come in, if Jim is not there at the exact moment when I arrive, I am always greeted by Jean or Jason, also with a smile & they always make me feel welcome too. The prices & quality of the work at Morrie’s is also a plus. I trust Morrie’s Minnetonka Mazda, that’s why I still come there even for my routine basic service needs. It’s just a great place! More

Overall experience was very good. They were friendly. I had my car towed there and they were able to look at it and diagnose the problem within an hour and a half. They replaced the clutch by the end of t had my car towed there and they were able to look at it and diagnose the problem within an hour and a half. They replaced the clutch by the end of the day and provided a free rental car to use for that day. I think the price was likely higher than if I had taken it to an independent shop, however, based on looking around on the internet after the repair was done. More

The Service department is great. We generally like to go to Jason. He is always extremely helpful and great. He is always very welcoming. We always get great results. So thanks a lot Jason George. to Jason. He is always extremely helpful and great. He is always very welcoming. We always get great results. So thanks a lot Jason George. More

Kent just goes above and beyond to make sure you get what you want. This is the 2nd car he has found for me and both are awesome cars.I am sure his helpfullness and friendliness are legend! The finance manag you want. This is the 2nd car he has found for me and both are awesome cars.I am sure his helpfullness and friendliness are legend! The finance manager Patti was just as friendly and helpful. I am a customer for life! Thanks LOTS More

I purchased a used vehicle from Morries several years ago(Just purchased 2nd one yesterday). After about a week the vehicle wouldn't start due to a bad battery. It was a 9 year old car with very low mile ago(Just purchased 2nd one yesterday). After about a week the vehicle wouldn't start due to a bad battery. It was a 9 year old car with very low miles and when I brought it in the Service Department treated me like I had a brand new Rolls Royce! Just great great service. Oh and the battery was replaced free of charge! Thanks Morries you guys are great Tim Lowell More

I stopped in on an emergency basis because the sliding door on my Mazda 5 was frozen open - I was holding it closed with a seatbelt around the door pillar! David worked me in, let the door thaw, then had door on my Mazda 5 was frozen open - I was holding it closed with a seatbelt around the door pillar! David worked me in, let the door thaw, then had a tech check it out and lube up the mechanism. They also found a motor mount issue, and washed th car before sending me on my way... And they didn't charge me a cent! Great friendly service! More

The circumstances for my visit was do to an unfortunate caribou coffee beverage container which spilled all over the front of my new car. The people at Morries completely understood and accomodated the ne caribou coffee beverage container which spilled all over the front of my new car. The people at Morries completely understood and accomodated the needs I had to deal with this unfortunate situation. They found an earing and put it in an envelope for me, then called and let me know that I had left my ear muffs in the rental car that I used. They were kind caring and understanding regarding how frustrated I was given the circumstances of this unfortunate incident. Caribou Coffee organization could learn much from the type of customer service that Morries provides to thier customers. More

I cannot speak well enough for the outstanding customer service my family experienced with Danny Truong at Morrie's Mazda in Minnetonka. Danny had a finesse for providing 'no pressure' service, listening service my family experienced with Danny Truong at Morrie's Mazda in Minnetonka. Danny had a finesse for providing 'no pressure' service, listening carefully for what we needed in a new vehicle, and diligently searched for vehicles that would be a good fit for our family. We visited the dealership three times before we made our final move to a 2010 Mazda 3. Danny explained Morrie's "Best Price Guarantee" and the finance team worked up some surprisingly attractive numbers. The level of support provided throughout the buying process was unmatched and my family will definitely visit Danny at Morrie's Mazda for our future vehicle needs. More