Morrie's Minnetonka Mazda - Service Center

Taillights change Service was fast, and it took the time they said it was going to take. The waiting area was clean and tidy. Restrooms were also very clean Service was fast, and it took the time they said it was going to take. The waiting area was clean and tidy. Restrooms were also very clean More

Horrible customer service I brought my car in for a diagnostic because it wouldn’t start after we replaced a fuse. I got a call at 10:36 letting me know how much the diagnost I brought my car in for a diagnostic because it wouldn’t start after we replaced a fuse. I got a call at 10:36 letting me know how much the diagnostic would be and I asked mike vang to call me with any updates. I called the service desk at 2:00 because I hadn’t heard anything. The lady that answered was super rude and I didn’t get an answer to any of my questions on if my car would be done by end of day. My husband told me my car was done- they didn’t call me. It took 5 hours to figure out they needed to change a fuse. When I went to pick up my car, the person at the front told me they weren’t charging me for the labor to put in the fuse-like I should feel grateful that a 5 cent fuse that takes 2 seconds to put in wasn’t charged ON TOP of the ridiculous $180 diagnostic charge?! Mercedes doesn’t even charge that much. When I was done paying, it took 10 minutes for them to find my car. Where was it? Why didn’t they know where it was?! I was thinking while waiting that at least my car will have been washed because it needed to be. NOPE! The guy pulled up and my car had not been washed. I have never had bad service here and yesterday’s service was one of the worst I’ve experienced. I couldn’t get an update on my car, I was ripped off by a diagnostic which by the way- my service light is on and they didn’t mention anything about that- I would like an explanation for this-, my car wasn’t washed and morries LOST MY CAR for 10 minutes. I love Mazda cars and am getting ready to buy another one but this whole experience is making me think differently. More

High Cost, Poor Service Absurd management of account. Overcharged lease with poor documentation of prior car damage/miles at lease time. Cost of service included in but hap Absurd management of account. Overcharged lease with poor documentation of prior car damage/miles at lease time. Cost of service included in but happy isn't reflective of actual maintenance costs. Absurdly high cost for simple things like filter changes. It's all cloak and daggers here. When they had a recall from Mazda plus my car was due for service I asked for a loaner. They fought me for it and kept asking me again and again if I needed one. Then they wrapped up my car quickly and wanted their loaner back instead of calmly letting me proceed with my day as needed. Needless to say, I wasn't happy and I was more than happy to get my car back than be pestered by them. This place deserves a 0/5. Never touching a Mazda again thanks to them. I never recommend anyone to Morrie's or a Mazda now. More

I brought my 2016 Mazda 3 for a routine service appointment. Easy to to set up an appointment online. Check in was seamless and the waiting area is newly remodeled and comfortable. Service tech appointment. Easy to to set up an appointment online. Check in was seamless and the waiting area is newly remodeled and comfortable. Service tech sent a video update of the work this is in progress via text. Made it easy for me to authorize/decline service suggestions. Out of the door in less than an hour and 15 minutes. More

Took 3 days for just an assessment and minor work. Battery terminals were loose and car stopped on busy road on way home. Had to have it towed. Seems like your service department is incompetent. Battery terminals were loose and car stopped on busy road on way home. Had to have it towed. Seems like your service department is incompetent. More

Very quick to service a serious issue on my car. Quick and seamless free loaner car. Video showing results of vehicle inspection is an awesome touch. and seamless free loaner car. Video showing results of vehicle inspection is an awesome touch. More

My wife and I had to get a tire replacement for for my 2018 Mazda 6. We called and got a quick quote and confirmed the appointment the same day. After we dropped off our car and Jacky gave us a loaner car 2018 Mazda 6. We called and got a quick quote and confirmed the appointment the same day. After we dropped off our car and Jacky gave us a loaner car which was really kind. The tire came in the next morning and was put on later that day. We were out and driving our Mazda 6 by that evening. amazing service and they kept us up to date throughout the process. Mike Vang did an amazing job and filled me in during every step of the way. 1st time for service at this dealership and we had a fantastic experience! More

Excellent Service I took my Mazda 3 for an oil change and tire rotation on 9/20/2019. The staff was absolutely courteous and checked me and n right away. They also se I took my Mazda 3 for an oil change and tire rotation on 9/20/2019. The staff was absolutely courteous and checked me and n right away. They also sent me a video while waiting to tell me what all they were doing and recommended a couple minor fixes which I declined. I had asked if they could get me out within an hour which they did. All in all it was great service and great experience. More

Service review Jim did a great job taking me through the process and making recommendations.! I like the new lounge, with ammenities to make ypur wait comfortable. Jim did a great job taking me through the process and making recommendations.! I like the new lounge, with ammenities to make ypur wait comfortable. And thanks for the free newspaper# More

I love Morries! They are friendly, professional and treat me well every time! They were prompt for a loaner that matched my car for comfort. They are the BEST!! treat me well every time! They were prompt for a loaner that matched my car for comfort. They are the BEST!! More