Morrie's Minnetonka Mazda - Service Center

It is my great pleasure to recommend Jim Cruz, Bruce, my mechanic, Jeanne, Julie, Ali and the rest of the service staff at Morries Minnetonka Mazda. I never worry about the service being completed thorough mechanic, Jeanne, Julie, Ali and the rest of the service staff at Morries Minnetonka Mazda. I never worry about the service being completed thoroughly and timely. Jim always keeps me informed about any service needed, the time to completion, the approximate cost and what I need to know about the status of the vehicles they service for me. Morries Minnetonka Mazda service department always puts the customer first, I am greeted by name when I call or come in, I am made comfortable if I need to stay while the service is performed, I am never kept waiting unnecessarily. I always leave the service department knowing my vehicles are in good hands and I get the vehicles back and have no worries. I choose Morries Minnetonka Mazda as my service center because they are the the best; I don't care how far I would have to travel to get my cars serviced at Morries Minnetonka Mazda, it is worth the drive. They are the best! More

I am happy to give Jim Cruz / Service Dept the best review ever. I believe I am qualified to give this review for I have been having my Mazda serviced with him since approx 2007. As far as I'm concer review ever. I believe I am qualified to give this review for I have been having my Mazda serviced with him since approx 2007. As far as I'm concerned Jim should get the service of the year reward. I purchased my used car from this dealership and I had issues with it. Jim worked through many issues with my car. Through the years he has maintained totally professional control, worked hard to resolve my issues to satisfaction. He had to work with less that perfect situations. I have even had my car towed to his dealership because he oversees and ensures that the job is done. So, again, my letter of recommendation to Jim and the service dept at Morrie's Mazda Minnetonka is not the result of one or two times of competent service, it's years of servicing my car. The reason I would consider buying another Mazda would be a direct result of Jim's excellent work ethic. Many thanks to Jim, I totally appreciate him and all he has done for me! Respectfully Yours, Malo Scotting More

Jim Cruz was friendly and welcoming. He responded to all questions in a timely manner. Jim not only helped me with my service needs, but he also identified some necessary services that I had neglected. I wi questions in a timely manner. Jim not only helped me with my service needs, but he also identified some necessary services that I had neglected. I will be a return customer as a result of my interactions with Jim. More

A+++ In this age of superlatives they are the greatest team of service technicians anyone could ever want. Michael, James, Jean, Jason, Sean, Andrea and more give my cars the best of servicing. team of service technicians anyone could ever want. Michael, James, Jean, Jason, Sean, Andrea and more give my cars the best of servicing. More

Brought my car in for service and was helped by Jason George. Jason has always been kind and always informs me what needs to be done on my car. Great service Was just in again on Friday jan 24th and George. Jason has always been kind and always informs me what needs to be done on my car. Great service Was just in again on Friday jan 24th and again and again impressed with what they have done. Love these guys. More

I dropped my cell phone down the console of my wife's. CX9. Jim took care of the problem and retrieved my phone. No charge! Great service as usual from Jim! Thanks! wife's. CX9. Jim took care of the problem and retrieved my phone. No charge! Great service as usual from Jim! Thanks! More

I have been going to Morrie’s Minnetonka Mazda for 19 years & would never think of going anywhere else. Even when my vehicle is no longer under warranty I still go there for routine maintenance due years & would never think of going anywhere else. Even when my vehicle is no longer under warranty I still go there for routine maintenance due to their exceptional Service Department. Estimates given prior to service are always on the money & the wait time is always accurate. On occasion I have suggested that I needed a certain service, but was told by the Service Team that it was not necessary. On one occasion, I swore I needed shocks, but I was actually brought into the Service Bay & was shown that I didn’t need them, so I truly trust them. Their Service Department is very friendly, very knowledgeable & most of all honest! I usually deal with Jim Cruz, who is exceptional, but I have also dealt with Jean & Jason, who are also exceptional. Morrie’s Minnetonka Mazda has always been a pleasant experience for me & like I said, I would never think of going anywhere else. I highly recommend Morrie’s Minnetonka Mazda to everyone! More

I bought a 2012 Speed3 from Morrie's Mazda in May of 2012, despite living 1.5 hours away from the dealer (they are my closest Mazda dealer). I have no major complaints about the buying process. Immedi 2012, despite living 1.5 hours away from the dealer (they are my closest Mazda dealer). I have no major complaints about the buying process. Immediately after buying I noticed some minor but very annoying problems with the car. I wrote them all down, set up a service appointment, booked a hotel room, and took a day off of work to get the repairs done. I carefully explained the problems and situation to multiple service employees prior to making the trip. Long story short, they didn't fix even one of the issues I had. Not only did I waste a ton of time, money, and frustration, my brand new car still shoots gasoline out of the fill port all over the side evey time I fill up. My salesman, Justin, had the nerve to tell me that gasoline spilling all over my car isn't a problem, and that I could just continue wrapping the nozzle with paper towels. I made several calls to a manager who never returned them. I tried going through Mazda, which was no help. Honestly, after what happened I can't imagine ever setting foot inside that dealer again, even though the remaining problems that need fixing instill an animal rage within me. They ruined the entire new car experience for me. After they had my money, they had absolutley no interest taking care of me or my car, even though it was and still is under warranty. Please save yourself the frustrations I had. More

You can not ask for a more warm and professional experience ,than that which you get from "Morries Mazda " service department ! I have been the benefactor of their work now for ,going on " 5 " yea experience ,than that which you get from "Morries Mazda " service department ! I have been the benefactor of their work now for ,going on " 5 " years ! And I can state with great pride , that no one goes out of their way more to meet the needs of it's customers ! To address their concerns ! And to make what is surely an " unpleasant " experience , a more positive and pleasant outcome ! Jason , goes above and beyond , and if he and the others are any indication of the employee's Morrie's Mazda puts " face to face " with it 's customers ! They have a winning formula ! Could not be happier , and would / do recommend them to anyone ! Kaijon More

Sean Andren and the service team at Morries Minnetonka Mazda were all a great help, serviced my Cadillac to perfection and had me on my way. Thanks! Mazda were all a great help, serviced my Cadillac to perfection and had me on my way. Thanks! More