Morrie's Okemos Ford

This dealership has bn my favorite for 35+ years. This dealership has always given me excellent service. I have purchased and or leased several Ford models over the years from this dealership. "Courte This dealership has always given me excellent service. I have purchased and or leased several Ford models over the years from this dealership. "Courtesy" is not only in their name, they have always extended it to me. That's why I've never given another dealer a thought. So glad to be able to share this review because they deserve it. More

Accident Repair As everyone knows an accident turns your world upside down, particularly when it was not your fault. Courtesy Ford did an amazing job, not only workin As everyone knows an accident turns your world upside down, particularly when it was not your fault. Courtesy Ford did an amazing job, not only working with our insurance company, giving us a loaner car but most importantly timely repairing our car so it looks like new. Jason was amazing. We highly recommend them for repair and body shop work. More

Took care of problem I had a stone crack my windshield which contained my automatic wipers. They replaced it with in 2 hours and I was back on the road. The price was reas I had a stone crack my windshield which contained my automatic wipers. They replaced it with in 2 hours and I was back on the road. The price was reasonable. More

A 5 star dealership I recently purchased a 2016 Escape and had a very positive shopping experience! My sales consultant Raul Felman went to bat for me and worked hard to I recently purchased a 2016 Escape and had a very positive shopping experience! My sales consultant Raul Felman went to bat for me and worked hard to get my business. He was very professional, yet low key. When I met with the business manager to sign papers, he informed me that he had found an additional $750 in rebates. Now that's going above and beyond! I would highly recommend this dealership if you're in the market for a Ford! More

Service Bought used Ford Fusion and two weeks later had a tire issue. My salesman Rich and Service Manager Don took care of me no questions asked and got me b Bought used Ford Fusion and two weeks later had a tire issue. My salesman Rich and Service Manager Don took care of me no questions asked and got me back on road quick!!! More

Best Service Award If there was such an award, I think that they should be number one. I have never had an experience like this with a car dealership before. Very good If there was such an award, I think that they should be number one. I have never had an experience like this with a car dealership before. Very good service and my salesperson was the best in the world (Mr. Dickey). More

No callback I had went to this dealer looking for a ford fusion and was greeted by several salesman but helped by Raul. He seemed pleasant and I liked how wi I had went to this dealer looking for a ford fusion and was greeted by several salesman but helped by Raul. He seemed pleasant and I liked how willing he was to let me test drive the car. The experience was quick and easy until it came time for a callback. After taking my info for the credit app, he stated he would call me back letting me know if i wss approved or not, he said he would call that same day. I never heard from him, so I called and left a message in which I never received a call back. I called the next day and spoke with him in which he told me that they were still working on a approval and for me to just wait. I asked him if i should look elsewhere for a car and he stated no and promised he would call me back. I never heard back from him which is too bad because I was very serious about buying a vehicle and took my business to LaFontaine Ford and purchased a Fusion with great customer service. I would never recommend this dealership because it seems like they dont really want the business. More

Fun, friendly, experience From the time I entered to dealership till the time I was driving away with my 2013 lincoln mkx it was like a family BBQ. It has a laid back atmospher From the time I entered to dealership till the time I was driving away with my 2013 lincoln mkx it was like a family BBQ. It has a laid back atmosphere with no pressure at all. Todd my salesmen went far above and beyond to makes sure I was completely happy with my decision and when I left I felt that I did not leave a customer but a friend of the dealership. More

Constantly about the Customer Very consistent customer service from beginning to delivery of our car. We chose to drive the 1 hr plus distance to make second purchase in a year. Very consistent customer service from beginning to delivery of our car. We chose to drive the 1 hr plus distance to make second purchase in a year. Worth it! More

Frustrating experience We recently bought a Ford Escape which my daughter took to Courtesy service for repairs because she is in E. Lansing for school at MSU. I had purchas We recently bought a Ford Escape which my daughter took to Courtesy service for repairs because she is in E. Lansing for school at MSU. I had purchased a warranty which cost us over 1800 to cover expensive repairs. My daughter called home in tears. She had the car towed there. First they lost the car which they claimed never arrived (It was in their lot) and that they didn't have it. When they found it she said they were rude and seemed unwilling to help her. They told her the warranty was worthless and the required repairs would not be covered. Our dealer said they probably were unwilling to help because we hadn't purchased the car there. The repair was over $600. They claimed nothing was covered by the warranty and we had to pay everything. She claims that under no circumstances will she ever go back to that dealership because of the rude treatment she received from them. More