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Morris Smith Ford of Leavenworth
Leavenworth, KS
9,389 Reviews
Our Dealership Mission Statement:
The success of our company begins and ends with employee and customer satisfaction. We are dedicated to treating all co-workers and customers with courtesy and respect. We will maintain leadership in our profession with knowledge, enthusiasm, integrity and team work.
The above Mission Statement is very true of our dealership; the employees of Morris Smith Ford of Leavenworth are always here to lend a helping hand and go that extra mile for an extra smile! We want every customer to leave not only happy about the vehicle they purchased but also about the great car buying experience they had.
Here at Morris Smith Ford in Leavenworth, KS we not only believe in treating every customer special, we practice it as well. Our goal here is to make you feel comfortable while you are purchasing your New or Pre-Owned vehicle. For years, having to go purchase a vehicle has been a somewhat dreadful experience at many different dealerships all across the country; however, right here in Leavenworth, KS at Morris Smith Ford of Leavenworth we believe in making the car buying experience as easy & enjoyable as possible. We want to make sure the vehicle you purchase is the right vehicle for you and your family!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 6:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 6:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 9,389 reviews
October 20, 2017
WONDERFUL EXPERIENCE Had a super great buying experience. So easy - no pressure - friendly staff. Jermaine Sellers was most helpful and took very good care of us. Thank Had a super great buying experience. So easy - no pressure - friendly staff. Jermaine Sellers was most helpful and took very good care of us. Thanks! More
by New Lincoln Owner
Employees Worked With
Jermaine Sellars
October 19, 2017
Finance department Was not happy with the finance department. They were not honest with us. Tried to talk us into options we did not want. Would not let us pay the for t Was not happy with the finance department. They were not honest with us. Tried to talk us into options we did not want. Would not let us pay the for the vehicle in full at the time of purchase. More
by gail987
Employees Worked With
Mellissia Thomas
October 19, 2017
Simple and satisfying experience I recently bought a 2015 F150 from Zeck Ford. They made the process as pain-free as they could and were very upfront about the vehicles they were show I recently bought a 2015 F150 from Zeck Ford. They made the process as pain-free as they could and were very upfront about the vehicles they were showing me. Josh Stillian worked closely with me in person and on the phone to make sure I was getting exactly what I wanted. He worked around my schedule and didn’t pressure me. Josh was knowledgeable and extremely personable. The manager I spoke with, Jace, was attentive, efficient, and polite. Overall it was a very positive experience, and I would happily recommend Zeck. That being said I’m glad I financed through my bank since it kept my interaction with the finance manager as brief as possible. More
by Daniel
Employees Worked With
Jace Grabouski, Josh Stillian
October 18, 2017
2014 Ford Focus Josh Stillian went above and beyond to make buying a car from them an amazing experience. We drove an hour to get the car and they were very polite an Josh Stillian went above and beyond to make buying a car from them an amazing experience. We drove an hour to get the car and they were very polite and courteous. They did everything they could to make it an enjoyable experience! More
by stitt.brandon@gmail.com
Employees Worked With
Josh Stillian
October 17, 2017
Honesty I like the fact they are straight forward about the price of vehicle you’re trying to buy. No need for negotiation because they will show you right th I like the fact they are straight forward about the price of vehicle you’re trying to buy. No need for negotiation because they will show you right there and then the price of the vehicle including the comparison of prices from different dealerships. More
by Sam1972
Employees Worked With
Rick Mears
October 17, 2017
AMAZING!!!! Mel made the process of finding a affordable car easy! She made me feel welcome and loved lol I would recommend her to my friends and family! She tri Mel made the process of finding a affordable car easy! She made me feel welcome and loved lol I would recommend her to my friends and family! She tried to find exactly what I wanted and did!!!! I would come back to her whenever I need another car for sure! More
by Justice_abernathy
Employees Worked With
Mellissia Thomas
October 16, 2017
Pleasant Experience at a busy Dealership. Greeted right away on entering Zeck Ford. Connected with a Sales Rep right away to answer my questions about the type of car I was interested i Greeted right away on entering Zeck Ford. Connected with a Sales Rep right away to answer my questions about the type of car I was interested in and stay with me through the entire purchasing process. Cameron Decker was knowledgeable and helpful . Thanks Cameron. More
by J BURFORD
Employees Worked With
October 16, 2017
Simple and Easy Mellissia was great to work with! She madw wverything very simple and easy to inderstand and helped me and my fiancés into two new vehicles at a great Mellissia was great to work with! She madw wverything very simple and easy to inderstand and helped me and my fiancés into two new vehicles at a great price!! More
by KIRKWOOD2013
Employees Worked With
Mellissia Thomas
October 16, 2017
Poor service I was extremely unhappy with my experience at this dealership on all levels and would not recommend buying a car here. Where to begin.....? On my f I was extremely unhappy with my experience at this dealership on all levels and would not recommend buying a car here. Where to begin.....? On my first visit here I was looking to buy a used car. I needed to be somewhere that afternoon and stated my need to leave at a certain time - which was disregarded during the drawn out process. The paperwork process for buying the car seemed incredibly drawn out and disorganized. The finance guy was a bully and put heavy pressure on me to purchase add-ons that I was upfront about not wanting. Upon buying my car I was promised a car detail (the car was dirty inside and out), which was scheduled along with a safety recall. The entire scheduling process for this was disorganized. I kept getting email notifications for the wrong dates and times. When I called to clear it up, no one seemed to know the answer and kept passing the buck. This was frustrating and took time out of my day to resolve. I dropped off my car for the service (which is an hour from my work). The turn around was supposed to be 1 day. I didn't receive a phone call after 24 hours so I called the dealership. They said my car was ready. I asked if everything had been done, they said yes, so I went to pick it up. I get my car and it was still as dirty as when I brought it in. IT HADN'T EVEN BEEN WASHED. So I went back into the service department and the manager says "yeah, I noticed that. They definitely didn't do the detail". If you noticed it, why did you give me my car without saying anything? And why did you say it had been done when it hadn't? That doesn't seem like service to me. Needless to say, I was pretty unhappy with the "service". I asked how long it would take to get the detail done and the manager said at least 2 hours, which I couldn't stick around for. They worked it out that someone drove to my work to pick up my car the following week to take it to get detailed, which was courteous. However, when the car was brought back, THE ONLY THING THAT HAD BEEN DONE WAS THAT MY CARPET HAD BEEN VACUUMED. THE CAR STILL HAD NOT BEEN WASHED! Nothing had been cleaned on the interior or exterior besides the carpet vacuum. Even though I didn't have to drive to the dealership, I still paid for the gas (2 hours worth of driving, in addition to the first attempt that didn't pan out) to have next to nothing done. It is completely unacceptable and I will not be going back to this dealership nor recommending it to anyone. More
by Abby Carter
Employees Worked With
Ryan Banks
October 16, 2017
Crème de la crème of dealerships. Was referred to Zeck by a friend who bought his F150 here a few years back. I called ahead to ask if an appointment was needed or advised, and Whitne Was referred to Zeck by a friend who bought his F150 here a few years back. I called ahead to ask if an appointment was needed or advised, and Whitney (receptionist) recommended at least calling 30 minutes ahead of arrival. Was set up with Josh Stillian as my sales person, and he did a great job of listening to what I was interested in and did not waste any time trying to upsell or tack on anything I didn't state that I wanted or would consider. We test drove one of the few trucks that I was interested in, Zeck offered a fair trade-in allowance on my previous vehicle, and I walked out a few hours after entering with a slightly used F150. In previous experiences, the Finance associate would try to cram unnecessary extended warranty packages down my throat, and Ryan Banks at Zeck did not do any of that. He presented the different warranty packages, mentioned they could be split apart to only include certain pieces, and then let me make the decision on my own. At no point during this entire process did I feel pressured into a decision. Zeck's website and inventory selection is second to none in the KC area, and I will be referring any of my friends and family who mention they are in the market for a new car to Zeck. Thank you Whitney, Josh, and Ryan for the most pleasant car buying experience I have ever had. More
by Bryant Diel
Employees Worked With
Josh Stillian
