Morris Smith Ford of Leavenworth

Service Did Not Earn Our Loyalty The sales experience was decent, even pleasant, which for someone dreading car purchasing is remarkable. Sloan was great to work with! Unfortunate The sales experience was decent, even pleasant, which for someone dreading car purchasing is remarkable. Sloan was great to work with! Unfortunately, it was the service-end where we were disappointed. My mom brought her vehicle in from out of town for routine oil change, etc., and had a list of 5 small electronics issues or questions. They were able to get one fixed at her oil change (a new key fob), but after 3 hours, had her reschedule to come back for the rest. Reasonable. On visit two the vehicle was dropped off and a loaner given. Unfortunately this still requires multiple trips to Leavenworth. She dealt with Amanda both over the phone and in person. Amanda was disrespectful, insulting, and plain unhelpful. One issue had to do with the low-fuel light not coming on, which she had told them about at the first visit. They told her at the second visit that they could not "verify there was a problem" because she was not nearly out of gas. She was told to come back a third time when she was nearly out of gas. 1)You don't believe her that there is a problem? 2)That could have been mentioned at the first visit! The second issue was that the tire-pressure indicator light has been coming on and off despite adequate tire pressure. What was Amanda's response? "Your tire pressure is fine." The next issue was that the garage door opener lights come on, but we cannot get it programmed. My mom always reads every manual cover-to-cover. Then my husband and I both tried to help on multiple occasions, reading that section of the manual repeatedly, to no avail. The lights turn on but the door does not open. Amanda's response: "Read your owner's manual. The lights come on." The fourth had to do with getting a code for the vehicle. As before, this was not resolved. Amanda then told her that they were done with her vehicle and that she could come pick it up. When she arrived to do so, she expressed that after making the drive to the dealership 3 times, the issues had not been resolved, and let Amanda know that she had been disappointed with the manner in which she was treated. Nothing was offered to attempt to correct the experience, therefore she said she would not be coming back again. On the way out, the mechanic then YELLED at my mother, THE CUSTOMER, in the parking lot. Between my mom, my husband and I, we were in the market for 3 new vehicles. We have purchased one from Zeck, one from another dealer (only because they had exactly what we wanted when Zeck did not), and are still in the market for the third, for which I'd been watching the website for. After this, we will not be bringing our business back and will be encouraging our family and friends to follow suit. More

Awesome Experience I bought my 2015 ford fusion from Zeck Ford. They made the process very easy and ver painless. They have very reasonable prices. I would highly recomm I bought my 2015 ford fusion from Zeck Ford. They made the process very easy and ver painless. They have very reasonable prices. I would highly recommend anyone that is looking to buy a vehicle to go check it Zeck Ford First! More

Good experience Our experience was a good one. Our sales person was helpful and very patient as we drove two and looked at a third. However, the online list of opti Our experience was a good one. Our sales person was helpful and very patient as we drove two and looked at a third. However, the online list of options was incorrect on a couple of items, one of which we didn't find out until after we signed. All and all the place is a tight run ship and they were very helpful and accommodating. We would do business here again. More

Worse Car Buying Experience Ever! Absolute worse car buying experience ever. I drove 750+ miles from Michigan to purchase a used vehicle on New Year's Eve weekend, two kids, dog and m Absolute worse car buying experience ever. I drove 750+ miles from Michigan to purchase a used vehicle on New Year's Eve weekend, two kids, dog and my husband in tow. To date (2-14-17) I have yet to receive the title for my vehicle. I have sent numerous text messages, left voice mails messages and have talked with a few different people, only to get the run around and ZERO resolution. I am starting to truly believe I got a stolen vehicle. VERY frustrating car buying experience!!!! DO NOT buy a car from this dealership. Not worth the head aches. More

Great job I think you guys were extremely easy to work with and I love my car. The process was stress free and I ended up finding a better deal than the one I w I think you guys were extremely easy to work with and I love my car. The process was stress free and I ended up finding a better deal than the one I went to buy. More

Great People, Great Dealership We've been doing business with Rick Mears for more than 20 years. When we learned he was a Zeck Ford it eased to whole vehicle buying experience. We We've been doing business with Rick Mears for more than 20 years. When we learned he was a Zeck Ford it eased to whole vehicle buying experience. We have personally purchased 3 vehicles from Rick/Zeck. Both our girls have purchased vehicles and our neighbors just purchased a vehicle days before we took delivery on our NEW vehicle. The staff is there to help when needed. The service department folks are GRAND. We are comfortable recommending Zeck Ford to anyone, obviously! The Zeck family has been in the car business for many, many years. Danny Zeck sold my folks a 1964 Dodge Polara 53 years ago and my folks bought several vehicles from him. Reputable People. Reputable Dealership! The Service Department does a good job as well. Welcoming staff and standard maintenance it a pretty easy-peasy task. The service desk people go over what they did to the vehicle with the customer each time. They don't leave it to you to read the service report. More

Great Experience Had a refreshingly quick and easy experience with Zeck Ford. Used vehicle pricing on their website was accurate and up-front about dealer fees. Hunte Had a refreshingly quick and easy experience with Zeck Ford. Used vehicle pricing on their website was accurate and up-front about dealer fees. Hunter Martin was easy to work with, gave me plenty of opportunities to ask questions, worked to quickly iron out any small issues that came up, and came in on his day off to finish up our paperwork. Above and beyond. More

Fran = MAN I hate car buying - too time consuming. Zeck redefines the process. I will never 'shop' (including online) for a car, I'm calling FRAN - ZECK I hate car buying - too time consuming. Zeck redefines the process. I will never 'shop' (including online) for a car, I'm calling FRAN - ZECK More

Vehicle Shopping All Zeck employees are friendly and great to work with but Fran is the best and rated number ONE!! He helped find a vehicle I was looking for. All Zeck employees are friendly and great to work with but Fran is the best and rated number ONE!! He helped find a vehicle I was looking for. More

Great staff The engine on my truck went out over the weekend so I went to their website and was able to find two Ford Escapes that fit the bill for what I was loo The engine on my truck went out over the weekend so I went to their website and was able to find two Ford Escapes that fit the bill for what I was looking for. Met with Clint and he was a straight shooter about everything. I only needed to test drive the one Escape and found what I wanted. They had me financed and home with my new ride in no time at all. More