Morristown Ford

Dont buy here! I had been searching for a particular used car and I found it at Morristown Ford. I called and spoke to the internet salesman and of course he told me I had been searching for a particular used car and I found it at Morristown Ford. I called and spoke to the internet salesman and of course he told me how great the car was. I asked about the tires and he said they were 70 percent. So my wife and I got up early on a Saturday morning to drive over 200 miles to get there to see this jewel. I had worked 2nd shift night before so I was going on 4 hrs sleep. When we arrived the car was fairly clean and drove ok, the tires were less than 30 percent. They refused to do anything about tires. We waited so long to get to finance, we finally made it. By the time we got there I was not at my sharpest going on 4 hrs sleep. First the finance guy had us paying about $4000.00 to much and he said they were having computer problems. He had an extended warranty in the deal and I asked him what the price was he looked my wife and I in the eye and said $850.00 I agreed and bought it. When I got home I realized that he had charged me $1750.00 and I had no warranty paperwork in my paperwork. I called Mr. Roberts and he admitted that he made a mistake and would fix it that it would take him 3 or 4 days. I never heard from him for 10 days. I called multiple times and magically he and all the other managers were always in a meeting or had just stepped out. I finally had to give a false name to get Mr. Roberts to the phone two weeks later. He then began to explain that their was nothing he could do, that the cost of the warranty was $850.00 and I had to pay full retail or cancel it. I said that I did not expect for them to give it to me but at least live up to what you told me. I said I would even pay $950 - $1000. to help them out, he said no. He explained that I could cancel and they would write a check for the full refund but that would not pay a partial refund. This makes no sense dealers have the power to do just about what they want! Basically they were trying to bully me into keeping the warranty. Oh by the way when I got home I discovered they had not even done a minimal safety inspection on the car, I had to spend over $1200.00 to get the vehicle road ready. Sorry that I bought here, Shame on me! More

very pleased From the moment we arrived we were greeted by Dinah bowman. Super nice lady. She helped us get the vehicle we wanted. I would recommend all my friend From the moment we arrived we were greeted by Dinah bowman. Super nice lady. She helped us get the vehicle we wanted. I would recommend all my friends and family that is looking for a vehicle to give Morristown Ford a try. More

Taken advantage of! My husband traded in a 1999 Ford F-250 on a 2008 Ford F-350 on Novmeber 10th. On November 17th, he found that underneath the bed of the truck was comp My husband traded in a 1999 Ford F-250 on a 2008 Ford F-350 on Novmeber 10th. On November 17th, he found that underneath the bed of the truck was completely rusted. He called them and they said to bring it in and they would "make it right". They said they would buy back the 2008 F-350 and then sell him a brand new 2015 F-350 at cost. What they really meant was "at cost" plus $10,000 carried over from the rusted out 2008 F-350 that they sold him the week before. And they also wouldn't give him any trade-in value for his original truck (1999 F-250) that he traded in. They said they couldn't because that was from the "other deal". But they sure could carry over $10,000 in "negative equity" for the piece of junk they originally sold us from the "other deal." The salesman. Tom O. misrepresented the truth and the sales manager, Sam was absolutely no help whatsoever. They are only concerned with making money. My husband walked in there on 11/10/15 with no vehicle debt and a week later has $10,000 in negative equity on a vehicle. They do not care about the customer. More

Dishonest This dealership has had good reviews, but has changed ownership as of September 2015. It is not the same place. I had a very unfavorable experience th This dealership has had good reviews, but has changed ownership as of September 2015. It is not the same place. I had a very unfavorable experience that I feel like I need to share with everyone buying a car there. I have never been taken advantage of so easily in all of my life. I purchased a Ford truck with a rebate that I was not given credit for, and I was sold a warranty that I did not want. I responded to an advertisement for a 2015 Ford F250 XL on cars.com. This truck included $4000 in rebates and additional dealer discounts to the sale price of $38,758.00. I qualified for an additional $1500 in rebates and asked if they would apply this to the truck and they agreed. The owner of the dealership was also the finance manager and worked me through the paperwork. By the time they finally got me into the office, I was exhausted and still had to drive 4 hours to meet my family. He was very good at distracting me and showing me so many numbers that I was confused and believed what he said. He said that I was getting my rebate applied to the discounted price of the car. Then he showed me a form with monthly payments on it. Each one of them was for a different tier of extended warranty. I told him I did not want anything but the basic factory warranty, and he asked me to sign next to the payment that was the lowest. This is where he sold me a $4000 warranty that I did not want. It was not until I got home and had a good nights sleep that I was able to look at the contract and see how I was cheated. More

Contacted them by e-mail, they contacted me back the nest day. My wife and I feel we got a good deal on a 2014 Mustang. Everyone at the dealership was very nice, polite and did everything they could t nest day. My wife and I feel we got a good deal on a 2014 Mustang. Everyone at the dealership was very nice, polite and did everything they could to help us out. The owner was driving the car we wanted, the went and got it, washed and waxed it, and gave me a good deal on it. Our salesman was great and they got us a great interest rate. Would recommend them when purchasing a car. I read a bunch of bad reviews and was unsure, but after my experience I find it hard to believe the bad ratings I read. So speaking from my experience I would give them an A+. More

I liked Celeste in customer service at first, when she was very friendly during my first two visits in there. But the service tech who did my work the last time didn't do all the things he should have. To was very friendly during my first two visits in there. But the service tech who did my work the last time didn't do all the things he should have. To change the coil, plugs, and wires in my van they removed the hood. When the job was completed, the mechanic didn't reconnect my windshield washer supply tubes at all. I couldn't figure out how to do it, and had to drive 45 miles back to the dealer to have it fixed. I was not happy. I told her yes, I know little things get missed, ok - it happens. When I complained to Celeste that the worker had failed to properly reconnect everything he took loose, she could have cared less. I also told her that 'good service' should include bothering to air up the nearly flat tire I had when I pulled in (I had told her the low tire light was on) Her excuse was: "we didn't tell him about that." THAT IS RIDICULOUS. So overall they had absolutely no concern about their mistakes at all, and pretty much acted like it was my fault. It didn't matter that I had to return to the dealer to have THEIR mistake corrected. And when I got there I was treated like I was a bother - especially by the customer service department - for bringing it to their attention. I PAID ALMOST $700 total to Morristown Ford for this simple job, cause I wanted it done right. Little did I know that it would be done poorly, with a simple thing like a low tire completely ignored, and the vehicle not returned to me without things being checked out by the mechanic AND customer service. I WILL NEVER RETURN. More

I bought a 2000 Mustang GT Convertible and have no problems with the car but Lance Ferguson the Sales Manager and Tony Rodriguez the General Manager are not the kind of men that should be involved in problems with the car but Lance Ferguson the Sales Manager and Tony Rodriguez the General Manager are not the kind of men that should be involved in making decisions for a good dealership. I agreed on max out of pocket no financing out the door price for the car and due to their incompetance i had to pay more taxes when I arrived back in Georgia! When I called to explain my situation to Lance he told me that Tony said that they paid the taxes that were required according to law. and they could not do anything about it. Well I think that they lost a good review for bad customer service over $265 on a $10,275 sale of a vehicle. pretty crappy I think. More

I have always had good results with Morristown Ford's service department. The latest visit was for a warranty transmission issue and routine oil change. Everything went well. Morristown Ford also fixed a service department. The latest visit was for a warranty transmission issue and routine oil change. Everything went well. Morristown Ford also fixed a problem on a previous visit that another dealership failed to do. More

ON AN E MAIL FROM MORRISTOWN FORD I GOT A QOUTE OF 28,000 ON NEW TRUCK . I GET THERE AND HE WRITES DOWN 29,000. THAT KILLED IT RIGHT THEN AND THERE. I AM A 20 YEAR RETIRED FROM THE USAF. I WAS ASKED IF I WAS ON NEW TRUCK . I GET THERE AND HE WRITES DOWN 29,000. THAT KILLED IT RIGHT THEN AND THERE. I AM A 20 YEAR RETIRED FROM THE USAF. I WAS ASKED IF I WAS A DISABLED VETERAN AND I AM NOT SO I TOLD THEM SO. A DISCOUNT WOULD OF BEEN GIVEN IF I WAS. THAT IS NICE TO OFFER TO THOSE MEN AND WOMEN BUT WHAT ABOUT ALL THE OTHER VETERANS WHO SACRIFICED 20 PLUS YEARS. FOR THE RECORD A DISABLED VETERAN DOES NOT HAVE TO OF BEEN IN COMBAT. I WAS THINKING OF TRADING IN MY 96 FORD TRUCK AND WAS TOLD IF IT WAS A 98 I WOULD QUALIFY FOR ANOTHER DISCOUNT. SEEMS I DO NOT QUALIFY FOR MUCH WITH MORRISTOWN FORD AS I JUST SEEM TO BARELY MISS THEM. AFTER TWO MONTHS OF LOOKING AT EVERY NEW TRUCK OUT THERE, THIS WAS THE WORST PLACE. MY DAD WAS A SERVICE WRITER FOR OVER 30 YEARS SO I KNOW WHAT THE DEAL IS...OR SHOULD I SAY, IS NOT! More