Morristown Ford

Great people to work with as you go through the process. Had what I was looking for in a truck. Got in and out with finance department. Very professional. Had what I was looking for in a truck. Got in and out with finance department. Very professional. More

Good place to purchase a vehicle most places were charging at least MSRP and Morristown ford gave me $1500 off charging at least MSRP and Morristown ford gave me $1500 off More

I shopped multiple dealers, and Morristown Ford was the most responsive, had comparable if not a little lower pricing than other dealers, and got us in out very quickly, knowing we had a long drive to get most responsive, had comparable if not a little lower pricing than other dealers, and got us in out very quickly, knowing we had a long drive to get home. More

I brought in our car for a repair and an oil change.1 or I brought in our car for a repair and an oil change. 1 or 2 days later we get an estimate of the cost which wasn’t cheap but it needed to be done. T I brought in our car for a repair and an oil change. 1 or 2 days later we get an estimate of the cost which wasn’t cheap but it needed to be done. Two weeks later, I receive a voicemail saying our car was done. Upon arrival, the invoice is about $100 more than quoted. This got me very frustrated and I asked for an explanation, the service representative tried to explain the xxxxxx math which didn’t add up. In the end her explanation was that the quote I received 1-2 days after bringing the car in was just for the repair and not for the service. She stated she was sorry they made a $50 error, but still made it clear that I as a customer have no right to be angry because of their unclear communication and financial mistake in their favor. How much extra money are they pocketing by these “mistakes”? This is the last time we will ever set foot in this establishment and we will never purchase a Ford again. Save yourself time, money and frustration by doing business elsewhere. More

went there to look at a 2017 rogue sport.. patti was our salesperson. very friendly and personable. test drove several vehicles but finally decided to try to make a deal on one of the last 2020 ford fusions salesperson. very friendly and personable. test drove several vehicles but finally decided to try to make a deal on one of the last 2020 ford fusions. we could not get financing. patti was fantastic and i will keep her in mind when my situation improves. thank you. More

I have been speaking with Alex and Patti about a vehicle in the past two weeks. Granted I have a challenging credit situation but on Thursday of last week Patti emails me she has an approval for me for 15k in the past two weeks. Granted I have a challenging credit situation but on Thursday of last week Patti emails me she has an approval for me for 15k at 401.00 monthly which I accepted. Patti said she would contact me the next morning with my options of a down payment and I haven’t heard from her since. This followed Alix doing the exact thing to me the week before. I gave Patti a Chance after I had given up on Morristown Ford. After apologizing to me and please please give them one more chance since Alix dropped the ball. So like an idiot I did and now I’m still sitting here with a rental vehicle because my truck has tore up and I ran out of time to get one before that happened. So I do NOT recommend Alix or Patti for anyone Who is in a bad situation trying to buy a vehicle. They neither are capable of being truthful or helpful. More

Over the last 50 years I have purchase several new and used vehicles. Sales and service departments excellent. My first vehicle was a 70 Boss 302 Mustang. I still have it. used vehicles. Sales and service departments excellent. My first vehicle was a 70 Boss 302 Mustang. I still have it. More

After my previous last visit, I was very reluctant to even give the service department another chance. But seeing as how some things had been changed, I decided to schedule a service visit. Was very happ even give the service department another chance. But seeing as how some things had been changed, I decided to schedule a service visit. Was very happy with the services that were done. More

work done in a timely manner. Began service work very close to appt time which is very important to me. Both desk workers and the tech very courteous and friendly. Only thing I Began service work very close to appt time which is very important to me. Both desk workers and the tech very courteous and friendly. Only thing I was unhappy with was $25 charge for installing a new battery. More

Excellent all around experience. They took the time to work with me on the selection of a vehicle and the financing. Worked out very well. work with me on the selection of a vehicle and the financing. Worked out very well. More