Morristown Nissan

Morristown Nissan responded

Thanks for trusting us with your truck! We're glad we could diagnose the issue and get to the bottom of the dead battery concern. We appreciate your business and the great review!

Morristown Nissan responded

Thank you so much for taking the time to share your experience! We're honored that Tyler Tunnell and our team were able to help during such a stressful situation. We know unexpected vehicle issues while traveling can be overwhelming, especially late on a Friday, and we're glad we could be there when you needed us most. Tyler and the team take great pride in going the extra mile for our customers, and we're thrilled to hear their professionalism, compassion, and dedication helped get you safely back on the road. We'll be sure to share your kind words with Tyler and the rest of the team. Thank you for trusting Morristown Nissan. We wish you safe travels and hope the rest of your journey was smooth!

Morristown Nissan responded

Thank you for taking the time to share your experience! We're so glad to hear your Frontier was taken back right at your scheduled appointment time and that we were able to complete both your service and recall efficiently. We know your time is valuable, and we're happy our team could provide a smooth and timely visit. We truly appreciate your business and look forward to seeing you again at Morristown Nissan!

Morristown Nissan responded

Thank you for taking the time to leave us a review! We're so glad to hear your oil change visit was efficient and that we were able to get you in right on time for your 1:30 appointment. We know your time is valuable, and our team works hard to provide prompt, reliable service. We truly appreciate your feedback and look forward to seeing you again at Morristown Nissan!

Morristown Nissan responded

Thank you so much for taking the time to share your experience! We're thrilled to hear that we were able to exceed your expectations and help you find a vehicle you love. It's wonderful to know Patrick provided polite, friendly, and efficient service throughout the process. We'll be sure to share your kind words with him. Congratulations on your new vehicle, and welcome to the Morristown Nissan family! We look forward to being here for you whenever you need us. Enjoy the ride!

Morristown Nissan responded

Thank you for taking the time to share your experience. We’re sorry to hear that your interactions with both our finance and service departments left you frustrated. We understand your concerns regarding the extended warranty cancellation and believe customers should feel respected and clearly informed when making decisions about optional products. We’re also concerned to hear that the recall you requested was not completed during your service visit and that the communication surrounding it did not meet your expectations. Recall-related concerns should be handled with clear and accurate information, and we appreciate you bringing this to our attention. Your feedback will be shared with our management team so the circumstances surrounding your visit can be reviewed. We appreciate your comments and the opportunity to identify areas where we need to improve the customer experience at Morristown Nissan

Morristown Nissan responded

Thank you for taking the time to share such detailed feedback. We’re glad to hear that Alec and the rest of our team treated you well throughout your purchase, and we’ll be sure to share your kind words with him. At the same time, we’re sorry that the online pricing and available savings did not feel clear during your purchase of your new Pathfinder Rock Creek. We understand how disappointing it can be to arrive expecting one price based on what you saw online and then learn that certain savings may have eligibility requirements. Pricing and incentive information should be communicated as clearly as possible so customers can make informed decisions before moving forward. We appreciate your previous business with Morristown Nissan and regret that this experience has affected your confidence in returning. Your feedback regarding how pricing and savings are presented online will be shared with our team for review. Thank you for bringing your concerns to our attention.

dustin.jordan32 responded

Thanks for the response, there were no clear responses as to what we qualified for and didn’t and that’s the issue.

Morristown Nissan responded

Thank you for taking the time to share your experience! We're thrilled to hear that Dakota made your car buying process so easy and enjoyable. Providing honest, helpful guidance and following through on our promises is exactly the experience we strive to deliver. We'll be sure to pass along your kind words to Dakota. Congratulations on your new vehicle, and we look forward to welcoming you back when it's time for your next one. Thank you for choosing Morristown Nissan!

Morristown Nissan responded

Thank you for bringing this to our attention. We are deeply concerned by what you’ve shared, as this is not the type of experience we ever want for any customer. The behavior and actions you described do not reflect our values, and we take these kinds of issues very seriously. We would appreciate the opportunity to speak with you or your friend directly to better understand what happened and address this matter appropriately with our team. Please contact us at your earliest convenience so we can investigate further and work toward a resolution. Thank you again for your honesty. Feedback like this helps us ensure accountability and improve the way we serve every customer.